Author Archives for Jonathan Sidor

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5 Steps to Excellent Ecommerce Customer Service

June 17, 2022 12:51 pm Published by Comments Off on 5 Steps to Excellent Ecommerce Customer Service

What is ecommerce customer service? Measure your customer service metrics Organize your tech stack Automate and promote self-service Deliver omnichannel support Personalize your customer experience […]


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What is Personalized Customer Service?

May 19, 2022 1:55 pm Published by Comments Off on What is Personalized Customer Service?

Brands that want to offer exceptional customer service can’t settle for standardized support anymore. Today’s shoppers expect fully personalized interactions. Over 62% of people prefer […]


What is Omnichannel Customer Service?

May 12, 2022 12:11 pm Published by Comments Off on What is Omnichannel Customer Service?

Shoppers today have access to more customer service channels than ever before. They’re demanding exceptional service on their preferred channel of choice. About 71% of […]


Top 6 Customer Service Metrics You Should Measure

May 6, 2022 1:10 pm Published by Comments Off on Top 6 Customer Service Metrics You Should Measure

Building a successful brand starts with providing an excellent customer service experience. Companies that fail to deliver superior customer service severely limit their growth opportunities. […]


Zowie Introduces Inbox Customizations

May 4, 2022 5:52 pm Published by Comments Off on Zowie Introduces Inbox Customizations

At Zowie, we believe excellent customer service starts with powerful, easy-to-use tools your agents will actually want to use. Teams should never feel limited by […]


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Do Chatbots Help Customer Service Agents? Yes!

April 14, 2022 12:26 pm Published by Comments Off on Do Chatbots Help Customer Service Agents? Yes!

Are you worried chatbots will hurt your customer service agents? You might be apprehensive they’ll overwhelm your team with tickets, disrupt workflows, and give incorrect […]


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Zowie is SOC 2 Type II Certified

April 8, 2022 10:19 am Published by Comments Off on Zowie is SOC 2 Type II Certified

At Zowie, keeping customer data private and secure has always been a top priority. Our recent SOC 2 Type II certification shows we’re committed to […]


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Top 9 Customer Service Trends for 2022

April 4, 2022 1:56 pm Published by Comments Off on Top 9 Customer Service Trends for 2022

The field of customer service is ever-evolving.  Currently, technology and customer support are tightly bound together. This means changes will continue happening rapidly and on […]


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Why Chatbots? Five Signs You’re Ready to Automate

March 11, 2022 11:10 am Published by Comments Off on Why Chatbots? Five Signs You’re Ready to Automate

Delivering top-notch customer service can be challenging for companies big and small.  There are a number of paths to doing this successfully, but more companies […]