What is ecommerce customer service? Measure your customer service metrics Organize your tech stack Automate and promote self-service Deliver omnichannel support Personalize your customer experience […]
Brands that want to offer exceptional customer service can’t settle for standardized support anymore. Today’s shoppers expect fully personalized interactions. Over 62% of people prefer […]
Shoppers today have access to more customer service channels than ever before. They’re demanding exceptional service on their preferred channel of choice. About 71% of […]
Building a successful brand starts with providing an excellent customer service experience. Companies that fail to deliver superior customer service severely limit their growth opportunities. […]
At Zowie, we believe excellent customer service starts with powerful, easy-to-use tools your agents will actually want to use. Teams should never feel limited by […]
Are you worried chatbots will hurt your customer service agents? You might be apprehensive they’ll overwhelm your team with tickets, disrupt workflows, and give incorrect […]
At Zowie, keeping customer data private and secure has always been a top priority. Our recent SOC 2 Type II certification shows we’re committed to […]
The field of customer service is ever-evolving. Currently, technology and customer support are tightly bound together. This means changes will continue happening rapidly and on […]
Selling online is more popular now than ever before. Experts expect ecommerce sales to grow over 16% and top $1 trillion for the first time […]
Delivering top-notch customer service can be challenging for companies big and small. There are a number of paths to doing this successfully, but more companies […]
