June 17, 2022 12:51 pmPublished by Jonathan SidorComments Off on 5 Steps to Excellent Ecommerce Customer Service
What is ecommerce customer service? Measure your customer service metrics Organize your tech stack Automate and promote self-service Deliver omnichannel support Personalize your customer experience […]
May 19, 2022 1:55 pmPublished by Jonathan SidorComments Off on What is Personalized Customer Service?
Brands that want to offer exceptional customer service can’t settle for standardized support anymore. Today’s shoppers expect fully personalized interactions. Over 62% of people prefer […]
May 12, 2022 12:11 pmPublished by Jonathan SidorComments Off on What is Omnichannel Customer Service?
Shoppers today have access to more customer service channels than ever before. They’re demanding exceptional service on their preferred channel of choice. About 71% of […]
May 6, 2022 1:10 pmPublished by Jonathan SidorComments Off on Top 6 Customer Service Metrics You Should Measure
Building a successful brand starts with providing an excellent customer service experience. Companies that fail to deliver superior customer service severely limit their growth opportunities. […]
May 4, 2022 5:52 pmPublished by Jonathan SidorComments Off on Zowie Introduces Inbox Customizations
At Zowie, we believe excellent customer service starts with powerful, easy-to-use tools your agents will actually want to use. Teams should never feel limited by […]
April 14, 2022 12:26 pmPublished by Jonathan SidorComments Off on Do Chatbots Help Customer Service Agents? Yes!
Are you worried chatbots will hurt your customer service agents? You might be apprehensive they’ll overwhelm your team with tickets, disrupt workflows, and give incorrect […]
April 4, 2022 1:56 pmPublished by Jonathan SidorComments Off on Top 9 Customer Service Trends for 2022
The field of customer service is ever-evolving. Currently, technology and customer support are tightly bound together. This means changes will continue happening rapidly and on […]
March 11, 2022 11:10 amPublished by Jonathan SidorComments Off on Why Chatbots? Five Signs You’re Ready to Automate
Delivering top-notch customer service can be challenging for companies big and small. There are a number of paths to doing this successfully, but more companies […]