Delivering top-notch customer service can be challenging for companies big and small. There are a number of paths to doing this successfully, but more companies […]
Trying to get a question answered by a basic, keyword-based chatbot that can’t understand what we need is frustrating—but it doesn’t have to be that […]
Effectively running a customer service team can wear out the best managers. This is especially true for fast-growing organizations with multiple teams working round the […]
Ecommerce is surging. In 2021, retail ecommerce revenues in the United States reached $768B. By 2025, they’re expected to top $1.3T. Online shopping is here […]
Today, customer support (CS) and customer experience (CX) are often treated as separate teams with different KPIs and metrics. More organizations, though, are waking up […]
Up to now, ecommerce companies have struggled to direct specific chat queries to the most qualified customer support agents. Building personalized experiences in digital customer […]
Everyone’s buzzing about D2C brands. D2C is transforming ecommerce as we know it, but what does D2C mean? And what are the top D2C brands? […]
