Author Archives for Jonathan Sidor

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Why Chatbots? Five Signs You’re Ready to Automate

March 11, 2022 11:10 am Published by Comments Off on Why Chatbots? Five Signs You’re Ready to Automate

Delivering top-notch customer service can be challenging for companies big and small.  There are a number of paths to doing this successfully, but more companies […]


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What Makes a Good Chatbot? Nine Must-Have Features

March 3, 2022 4:13 pm Published by Comments Off on What Makes a Good Chatbot? Nine Must-Have Features

Trying to get a question answered by a basic, keyword-based chatbot that can’t understand what we need is frustrating—but it doesn’t have to be that […]


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Simplify Customer Service Management with Live Dashboard

February 22, 2022 2:32 pm Published by Comments Off on Simplify Customer Service Management with Live Dashboard

Effectively running a customer service team can wear out the best managers. This is especially true for fast-growing organizations with multiple teams working round the […]