Author Archives for Maja Schaefer

customer service experts black friday

Customer Service Pros Offer 5 Ways to Win Black Friday

November 18, 2020 3:20 pm Published by Comments Off on Customer Service Pros Offer 5 Ways to Win Black Friday

That sound you hear is countless Customer Service managers and teams making their final preparations for the Black Friday deluge. If you’re in the process […]


zowie team

Zowie Raises $600k to Expand Internationally

October 12, 2020 7:23 am Published by Comments Off on Zowie Raises $600k to Expand Internationally

We’re excited to announce that Zowie growth is fuelled by a $600k investment round led by Central European fund Inovo Venture Partners (Allset, Booksy, and […]


net promotor score improvement

5 Tips How to Improve Your Net Promoter Score

October 1, 2020 1:54 pm Published by Comments Off on 5 Tips How to Improve Your Net Promoter Score

There are many ways to check what customers think about your company. You can find a range of articles on indicators which present customer attitudes […]


customer service mistakes

5 Most Common Mistakes in Customer Service

August 21, 2020 8:51 am Published by Comments Off on 5 Most Common Mistakes in Customer Service

“Errare humanum est” or “To err is human.” That sentence applies to all areas of our lives. It doesn’t matter whether we’re talking about our […]