Author Archives for Maja Schaefer

cutting customer service costs

How to Cut Customer Service Costs by 50%

July 27, 2020 8:51 pm Published by Comments Off on How to Cut Customer Service Costs by 50%

Nowadays, customer service has become the most crucial aspect in regard to having a successful business. Of course, the quality and the price of the […]


customer experience management

How to Deliver an Excellent Customer Experience

July 27, 2020 8:38 pm Published by Comments Off on How to Deliver an Excellent Customer Experience

In today’s competitive market, a great product and marketing strategy may not be enough to attract new customers. In both the B2C and B2B sectors, […]


customer support trends

Customer Support Trends for the Next Decade

July 27, 2020 8:38 pm Published by Comments Off on Customer Support Trends for the Next Decade

As time goes by, there’s one thing that stays pretty much the same: the importance of customer support. In fact, research shows that by the end of 2020, […]


b2b customer service

B2B Customer Service Done Right

July 27, 2020 8:38 pm Published by Comments Off on B2B Customer Service Done Right

Customers in the B2B sector can be more demanding than others. To meet their expectations, you need to pay attention to the specifics of your […]


omnichannel customer support

How to Rock Omnichannel Customer Support

July 27, 2020 8:38 pm Published by Comments Off on How to Rock Omnichannel Customer Support

Anna has bought a pair of shoes in a popular online shop. She wasn’t at home when the delivery arrived, so she asked her flatmate […]


content marketing strategies

5 Content Marketing Strategies to Try in 2020

July 27, 2020 8:37 pm Published by Comments Off on 5 Content Marketing Strategies to Try in 2020

The year 2020 is upon us. The question is: how are you going to plan your content marketing efforts? The importance of content has been […]


zowie AI company

Zowie is the New Chatbotize

July 27, 2020 7:07 pm Published by Comments Off on Zowie is the New Chatbotize

Dear Customers & Friends, When roughly three years ago me and Matt founded Chatbotize, the trend of moving communication to chat channels was in its […]


marketing automation

Top 8 Marketing Automation Trends for 2021

July 27, 2020 11:39 am Published by Comments Off on Top 8 Marketing Automation Trends for 2021

The new decade is here. Marketers and entrepreneurs should update their strategies to the current reality. We have gathered insights from 8 experts about the […]