Zowie closes $14M in Series A funding

Zowie closes $14M in Series A funding

May 24, 20224 min read
Helping ecommerce brands turn customer support into sales We have exciting news to share: today, we closed our Series A funding! Led by Tiger Global Management, the new $14 million…
What is Personalized Customer Service?

What is Personalized Customer Service?

May 19, 20228 min read
Brands that want to offer exceptional customer service can’t settle for standardized support anymore. Today’s shoppers expect fully personalized interactions. Over 62% of people prefer customized service. However, only 31%…
What is Omnichannel Customer Service?

What is Omnichannel Customer Service?

May 12, 20229 min read
Shoppers today have access to more customer service channels than ever before. They’re demanding exceptional service on their preferred channel of choice. About 71% of shoppers want a consistent experience…
Top 6 Customer Service Metrics You Should Measure

Top 6 Customer Service Metrics You Should Measure

May 6, 20228 min read
Building a successful brand starts with providing an excellent customer service experience. Companies that fail to deliver superior customer service severely limit their growth opportunities. Most upset customers won’t tell…
Zowie Introduces Inbox Customizations

Zowie Introduces Inbox Customizations

May 4, 20223 min read
At Zowie, we believe excellent customer service starts with powerful, easy-to-use tools your agents will actually want to use. Teams should never feel limited by their tools. With our latest…
Do Chatbots Help Customer Service Agents? Yes!

Do Chatbots Help Customer Service Agents? Yes!

April 14, 20225 min read
Are you worried chatbots will hurt your customer service agents?You might be apprehensive they’ll overwhelm your team with tickets, disrupt workflows, and give incorrect answers. All of these can contribute…
Zowie is SOC 2 Type II Certified

Zowie is SOC 2 Type II Certified

April 8, 20222 min read
At Zowie, keeping customer data private and secure has always been a top priority. Our recent SOC 2 Type II certification shows we’re committed to delivering top-quality service that customers…
Top 9 Customer Service Trends for 2022

Top 9 Customer Service Trends for 2022

April 4, 20228 min read
The field of customer service is ever-evolving.  Currently, technology and customer support are tightly bound together. This means changes will continue happening rapidly and on a broad scale. If you…
Grow Your Ecommerce Sales: 6 Ways to Boost Online Revenues

Grow Your Ecommerce Sales: 6 Ways to Boost Online Revenues

March 18, 20226 min read
Selling online is more popular now than ever before. Experts expect ecommerce sales to grow over 16% and top $1 trillion for the first time in 2022. Setting up an…
Why Chatbots? Five Signs You’re Ready to Automate

Why Chatbots? Five Signs You’re Ready to Automate

March 11, 20226 min read
Delivering top-notch customer service can be challenging for companies big and small.  There are a number of paths to doing this successfully, but more companies today are choosing customer support…
What Makes a Good Chatbot? Nine Must-Have Features

What Makes a Good Chatbot? Nine Must-Have Features

March 3, 20224 min read
Trying to get a question answered by a basic, keyword-based chatbot that can’t understand what we need is frustrating—but it doesn’t have to be that way. “Sorry, I didn’t get…
Simplify Customer Service Management with Live Dashboard

Simplify Customer Service Management with Live Dashboard

February 22, 20223 min read
Effectively running a customer service team can wear out the best managers. This is especially true for fast-growing organizations with multiple teams working round the clock.   Our newest product feature—Live…
D2C vs. B2C Ecommerce: Your Guide for 2022 [Differences, Benefits, & Pitfalls]

D2C vs. B2C Ecommerce: Your Guide for 2022 [Differences, Benefits, & Pitfalls]

February 9, 20228 min read
Ecommerce is surging. In 2021, retail ecommerce revenues in the United States reached $768B. By 2025, they’re expected to top $1.3T. Online shopping is here to stay, and brands are…
Aligning Customer Support and Customer Experience: Your How-To Guide

Aligning Customer Support and Customer Experience: Your How-To Guide

February 3, 20224 min read
Today, customer support (CS) and customer experience (CX) are often treated as separate teams with different KPIs and metrics. More organizations, though, are waking up to the fact that aligning…
Bring Customers the Right Solutions with Profiles

Bring Customers the Right Solutions with Profiles

January 27, 20224 min read
Up to now, ecommerce companies have struggled to direct specific chat queries to the most qualified customer support agents. Building personalized experiences in digital customer service hasn’t been easy. Even…
Customer interactions with speed and empathy–announcing Zowie’s $5M seed funding

Customer interactions with speed and empathy–announcing Zowie’s $5M seed funding

January 17, 20224 min read
Today, we’re thrilled to announce our $5M seed funding from top investors, including Gradient Ventures (Google’s AI-focused fund) and 10x from Germany, plus returning investors Inovo Venture Partners and angel…
What is D2C? Your Guide for 2022 [Meaning and Examples]

What is D2C? Your Guide for 2022 [Meaning and Examples]

January 5, 20229 min read
Everyone’s buzzing about D2C brands. D2C is transforming ecommerce as we know it, but what does D2C mean? And what are the top D2C brands?  If you want your online…
Chatbots Work—even without Chat (based on Customer Success Story)

Chatbots Work—even without Chat (based on Customer Success Story)

August 20, 20217 min read
Automated chat is debuting on one huge platform after another. It’s quickly becoming the expected standard in online customer service.  Chat automation is being embraced by businesses big and small.…
Why Instagram Chatbot is a Must for Your Ecommerce

Why Instagram Chatbot is a Must for Your Ecommerce

June 2, 20219 min read
3 areas where Instagram chat automation will help your ecommerce After proving to be a smash hit on both Messenger and Whatsapp, the ability to apply automated responses to direct…
11 Ways to Put Instagram Chatbot to Work for You

11 Ways to Put Instagram Chatbot to Work for You

June 2, 202111 min read
Messenger API for Instagram, just released by Facebook, is now available and ready to go. This means that you can now use the power of automation to deepen engagement with…
7 Ways Using Messenger API for Instagram Will Turbocharge Your Business

7 Ways Using Messenger API for Instagram Will Turbocharge Your Business

June 2, 20217 min read
What Messenger API for Instagram is all about Chatbot automation capabilities have already revolutionized customer communication on Messenger and Whatsapp. Now the same opportunities for deeper customer engagement are coming…
Everything You Need to Know About Instagram Chatbot

Everything You Need to Know About Instagram Chatbot

June 2, 202116 min read
Now you can deliver even better customer service with automated replies on Instagram Developments on Instagram aren’t just relevant to those responsible for running social media accounts or marketing managers.…
5 Advantages of Customer Service Automation

5 Advantages of Customer Service Automation

April 12, 202115 min read
Automation.  That dirty word that people use to mean that a machine is replacing a human. But as the world gets faster and businesses go lean, automation is the way…
13 Customer Service Trends That Are a Must for 2021

13 Customer Service Trends That Are a Must for 2021

January 7, 202128 min read
COVID-19 has changed the future of customer service. There has never been more demand or more change needed.  But how do you know which customer service trends to follow in…
Masters of Customer Service #3: Mariana Koudela, Perlego

Masters of Customer Service #3: Mariana Koudela, Perlego

December 9, 202011 min read
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
Customer Service Pros Offer 5 Ways to Win Black Friday

Customer Service Pros Offer 5 Ways to Win Black Friday

November 18, 20208 min read
That sound you hear is countless Customer Service managers and teams making their final preparations for the Black Friday deluge. If you’re in the process of making sure your own…
Zowie Raises $600k to Expand Internationally

Zowie Raises $600k to Expand Internationally

October 12, 20202 min read
We’re excited to announce that Zowie growth is fuelled by a $600k investment round led by Central European fund Inovo Venture Partners (Allset, Booksy, and Infermedica), with help from European…
Masters of Customer Service #2: Alicja Heyduk, Infermedica

Masters of Customer Service #2: Alicja Heyduk, Infermedica

October 5, 202013 min read
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
5 Tips How to Improve Your Net Promoter Score

5 Tips How to Improve Your Net Promoter Score

October 1, 20205 min read
There are many ways to check what customers think about your company. You can find a range of articles on indicators which present customer attitudes towards your services or products.…
Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

September 15, 202010 min read
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
Roza Szafranek: How to Hire a Great Customer Service Team

Roza Szafranek: How to Hire a Great Customer Service Team

September 11, 20204 min read
A few days ago, we had an opportunity to talk with Róża Szafranek—an HR expert, Recruiter of the Year 2018, and psychologist. We’ve spent over 1 hour talking about how…
5 Most Common Mistakes in Customer Service

5 Most Common Mistakes in Customer Service

August 21, 20204 min read
“Errare humanum est” or “To err is human.” That sentence applies to all areas of our lives. It doesn’t matter whether we’re talking about our private or business lives. So,…
Customer Success vs Customer Support – How to Separate Them

Customer Success vs Customer Support – How to Separate Them

August 12, 20205 min read
The titles of employees are changing and evolving quickly. In a previous article, we shared 5 tips how to increase customer satisfaction and showed how it’s never been more crucial.…
5 Tips – How to Increase Your Customers’ Satisfaction

5 Tips – How to Increase Your Customers’ Satisfaction

August 3, 20207 min read
Customer Satisfaction has never been so important as it is nowadays. So far, every day in 2020 shows us that customer service in conjunction with customer support form a powerful…
Zowie is the New Chatbotize

Zowie is the New Chatbotize

July 27, 20203 min read
Dear Customers & Friends, When roughly three years ago me and Matt founded Chatbotize, the trend of moving communication to chat channels was in its infancy, even though the consumers…
All About CSAT: What is it? How to measure it? [DEFINITION]

All About CSAT: What is it? How to measure it? [DEFINITION]

July 18, 202011 min read
Measuring customer satisfaction is always a good idea. It can teach you to convert your regular customers into loyal customers, brand advocates, or fanatics. CSAT is one of the most…