Why Instagram Chatbot is a Must for Your Ecommerce

Why Instagram Chatbot is a Must for Your Ecommerce

June 2, 20219 min read
3 areas where Instagram chat automation will help your ecommerce After proving to be a smash hit on both Messenger and Whatsapp, the ability to apply automated responses to direct…
11 Ways to Put Instagram Chatbot to Work for You

11 Ways to Put Instagram Chatbot to Work for You

June 2, 202111 min read
Messenger API for Instagram, just released by Facebook, is now available and ready to go. This means that you can now use the power of automation to deepen engagement with…
7 Ways Using Messenger API for Instagram Will Turbocharge Your Business

7 Ways Using Messenger API for Instagram Will Turbocharge Your Business

June 2, 20217 min read
What Messenger API for Instagram is all about Chatbot automation capabilities have already revolutionized customer communication on Messenger and Whatsapp. Now the same opportunities for deeper customer engagement are coming…
Everything You Need to Know About Instagram Chatbot

Everything You Need to Know About Instagram Chatbot

June 2, 202116 min read
Now you can deliver even better customer service with automated replies on Instagram Developments on Instagram aren’t just relevant to those responsible for running social media accounts or marketing managers.…
5 Advantages of Customer Service Automation

5 Advantages of Customer Service Automation

April 12, 202115 min read
Automation.  That dirty word that people use to mean that a machine is replacing a human. But as the world gets faster and businesses go lean, automation is the way…
13 Customer Service Trends That Are a Must for 2021

13 Customer Service Trends That Are a Must for 2021

January 7, 202128 min read
COVID-19 has changed the future of customer service. There has never been more demand or more change needed.  But how do you know which customer service trends to follow in…
Masters of Customer Service #3: Mariana Koudela, Perlego

Masters of Customer Service #3: Mariana Koudela, Perlego

December 9, 202011 min read
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
Customer Service Pros Offer 5 Ways to Win Black Friday

Customer Service Pros Offer 5 Ways to Win Black Friday

November 18, 20208 min read
That sound you hear is countless Customer Service managers and teams making their final preparations for the Black Friday deluge. If you’re in the process of making sure your own…
Zowie Raises $600k to Expand Internationally

Zowie Raises $600k to Expand Internationally

October 12, 20202 min read
We’re excited to announce that Zowie growth is fuelled by a $600k investment round led by Central European fund Inovo Venture Partners (Allset, Booksy, and Infermedica), with help from European…
Masters of Customer Service #2: Alicja Heyduk, Infermedica

Masters of Customer Service #2: Alicja Heyduk, Infermedica

October 5, 202013 min read
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
5 Tips How to Improve Your Net Promoter Score

5 Tips How to Improve Your Net Promoter Score

October 1, 20205 min read
There are many ways to check what customers think about your company. You can find a range of articles on indicators which present customer attitudes towards your services or products.…
Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

September 15, 202010 min read
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
Roza Szafranek: How to Hire a Great Customer Service Team

Roza Szafranek: How to Hire a Great Customer Service Team

September 11, 20204 min read
A few days ago, we had an opportunity to talk with Róża Szafranek—an HR expert, Recruiter of the Year 2018, and psychologist. We’ve spent over 1 hour talking about how…
5 Most Common Mistakes in Customer Service

5 Most Common Mistakes in Customer Service

August 21, 20204 min read
“Errare humanum est” or “To err is human.” That sentence applies to all areas of our lives. It doesn’t matter whether we’re talking about our private or business lives. So,…
Customer Success vs Customer Support – How to Separate Them

Customer Success vs Customer Support – How to Separate Them

August 12, 20205 min read
The titles of employees are changing and evolving quickly. In a previous article, we shared 5 tips how to increase customer satisfaction and showed how it’s never been more crucial.…
5 Tips – How to Increase Your Customers’ Satisfaction

5 Tips – How to Increase Your Customers’ Satisfaction

August 3, 20207 min read
Customer Satisfaction has never been so important as it is nowadays. So far, every day in 2020 shows us that customer service in conjunction with customer support form a powerful…
Zowie is the New Chatbotize

Zowie is the New Chatbotize

July 27, 20203 min read
Dear Customers & Friends, When roughly three years ago me and Matt founded Chatbotize, the trend of moving communication to chat channels was in its infancy, even though the consumers…
CSAT: What is it and why is it so important? [EXAMPLES]

CSAT: What is it and why is it so important? [EXAMPLES]

July 18, 20206 min read
During last weekend together with friends we’ve decided to grab coffee and spend some time at the lake. Everyday, all of us work with different customers: I take care of SaaS…
How to Cut Customer Service Costs by 50%

How to Cut Customer Service Costs by 50%

July 27, 20205 min read
Nowadays, customer service has become the most crucial aspect in regard to having a successful business. Of course, the quality and the price of the product is of no less…
How to Deliver an Excellent Customer Experience

How to Deliver an Excellent Customer Experience

July 27, 20208 min read
In today’s competitive market, a great product and marketing strategy may not be enough to attract new customers. In both the B2C and B2B sectors, customers’ expectations are increasing, and…
Customer Support Trends for the Next Decade

Customer Support Trends for the Next Decade

July 27, 20209 min read
As time goes by, there’s one thing that stays pretty much the same: the importance of customer support. In fact, research shows that by the end of 2020, customer experience will overtake price…
B2B Customer Service Done Right

B2B Customer Service Done Right

July 27, 20207 min read
Customers in the B2B sector can be more demanding than others. To meet their expectations, you need to pay attention to the specifics of your target group, just as you…