How to Make Your Ecommerce Brand Recession-Proof
In 2022, inflation in the United States hit a 40-year high, fears of a global recession are rampant, and ecommerce brands, already facing difficult headwinds, could be hit even harder…
Say goodbye to your email backlog with Email Ticket Automation
Today we’re thrilled to announce our most innovative feature to date, Email Ticket Automation. Zowie’s Email Ticket Automation is a market first—a truly automated email support experience, already capable of…
5 Steps to Excellent Ecommerce Customer Service
What is ecommerce customer service? Measure your customer service metrics Organize your tech stack Automate and promote self-service Deliver omnichannel support Personalize your customer experience Online shopping has exploded in…
Zowie closes $14M in Series A funding
Helping ecommerce brands turn customer support into sales We have exciting news to share: today, we closed our Series A funding! Led by Tiger Global Management, the new $14 million…
What is Personalized Customer Service?
Brands that want to offer exceptional customer service can’t settle for standardized support anymore. Today’s shoppers expect fully personalized interactions. Over 62% of people prefer customized service. However, only 31%…
What is Omnichannel Customer Service?
Shoppers today have access to more customer service channels than ever before. They’re demanding exceptional service on their preferred channel of choice. About 71% of shoppers want a consistent experience…
Top 6 Customer Service Metrics You Should Measure
Building a successful brand starts with providing an excellent customer service experience. Companies that fail to deliver superior customer service severely limit their growth opportunities. Most upset customers won’t tell…
Zowie Introduces Inbox Customizations
At Zowie, we believe excellent customer service starts with powerful, easy-to-use tools your agents will actually want to use. Teams should never feel limited by their tools. With our latest…
Do Chatbots Help Customer Service Agents? Yes!
Are you worried chatbots will hurt your customer service agents?You might be apprehensive they’ll overwhelm your team with tickets, disrupt workflows, and give incorrect answers. All of these can contribute…
Zowie is SOC 2 Type II Certified
At Zowie, keeping customer data private and secure has always been a top priority. Our recent SOC 2 Type II certification shows we’re committed to delivering top-quality service that customers…
Top 9 Customer Service Trends for 2022
The field of customer service is ever-evolving. Currently, technology and customer support are tightly bound together. This means changes will continue happening rapidly and on a broad scale. If you…
Grow Your Ecommerce Sales: 6 Ways to Boost Online Revenues
Selling online is more popular now than ever before. Experts expect ecommerce sales to grow over 16% and top $1 trillion for the first time in 2022. Setting up an…
Why Chatbots? Five Signs You’re Ready to Automate
Delivering top-notch customer service can be challenging for companies big and small. There are a number of paths to doing this successfully, but more companies today are choosing customer support…
What Makes a Good Chatbot? Nine Must-Have Features
Trying to get a question answered by a basic, keyword-based chatbot that can’t understand what we need is frustrating—but it doesn’t have to be that way. “Sorry, I didn’t get…
Simplify Customer Service Management with Live Dashboard
Effectively running a customer service team can wear out the best managers. This is especially true for fast-growing organizations with multiple teams working round the clock. Our newest product feature—Live…
D2C vs. B2C Ecommerce: Your Guide for 2022 [Differences, Benefits, & Pitfalls]
Ecommerce is surging. In 2021, retail ecommerce revenues in the United States reached $768B. By 2025, they’re expected to top $1.3T. Online shopping is here to stay, and brands are…
Aligning Customer Support and Customer Experience: Your How-To Guide
Today, customer support (CS) and customer experience (CX) are often treated as separate teams with different KPIs and metrics. More organizations, though, are waking up to the fact that aligning…
Bring Customers the Right Solutions with Profiles
Up to now, ecommerce companies have struggled to direct specific chat queries to the most qualified customer support agents. Building personalized experiences in digital customer service hasn’t been easy. Even…
Customer interactions with speed and empathy–announcing Zowie’s $5M seed funding
Today, we’re thrilled to announce our $5M seed funding from top investors, including Gradient Ventures (Google’s AI-focused fund) and 10x from Germany, plus returning investors Inovo Venture Partners and angel…
What is D2C? Your Guide for 2022 [Meaning and Examples]
Everyone’s buzzing about D2C brands. D2C is transforming ecommerce as we know it, but what does D2C mean? And what are the top D2C brands? If you want your online…
Chatbots Work—even without Chat (based on Customer Success Story)
Automated chat is debuting on one huge platform after another. It’s quickly becoming the expected standard in online customer service. Chat automation is being embraced by businesses big and small.…
Why Instagram Chatbot is a Must for Your Ecommerce
3 areas where Instagram chat automation will help your ecommerce After proving to be a smash hit on both Messenger and Whatsapp, the ability to apply automated responses to direct…
11 Ways to Put Instagram Chatbot to Work for You
Messenger API for Instagram, just released by Facebook, is now available and ready to go. This means that you can now use the power of automation to deepen engagement with…
7 Ways Using Messenger API for Instagram Will Turbocharge Your Business
What Messenger API for Instagram is all about Chatbot automation capabilities have already revolutionized customer communication on Messenger and Whatsapp. Now the same opportunities for deeper customer engagement are coming…
Everything You Need to Know About Instagram Chatbot
Now you can deliver even better customer service with automated replies on Instagram Developments on Instagram aren’t just relevant to those responsible for running social media accounts or marketing managers.…
5 Advantages of Customer Service Automation
Automation. That dirty word that people use to mean that a machine is replacing a human. But as the world gets faster and businesses go lean, automation is the way…
13 Customer Service Trends That Are a Must for 2021
COVID-19 has changed the future of customer service. There has never been more demand or more change needed. But how do you know which customer service trends to follow in…
Masters of Customer Service #3: Mariana Koudela, Perlego
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
Customer Service Pros Offer 5 Ways to Win Black Friday
That sound you hear is countless Customer Service managers and teams making their final preparations for the Black Friday deluge. If you’re in the process of making sure your own…
Zowie Raises $600k to Expand Internationally
We’re excited to announce that Zowie growth is fuelled by a $600k investment round led by Central European fund Inovo Venture Partners (Allset, Booksy, and Infermedica), with help from European…
Masters of Customer Service #2: Alicja Heyduk, Infermedica
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
5 Tips How to Improve Your Net Promoter Score
There are many ways to check what customers think about your company. You can find a range of articles on indicators which present customer attitudes towards your services or products.…
Masters of Customer Service #1: Jakub Zawadzki, DocPlanner
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
Roza Szafranek: How to Hire a Great Customer Service Team
A few days ago, we had an opportunity to talk with Róża Szafranek—an HR expert, Recruiter of the Year 2018, and psychologist. We’ve spent over 1 hour talking about how…
5 Most Common Mistakes in Customer Service
“Errare humanum est” or “To err is human.” That sentence applies to all areas of our lives. It doesn’t matter whether we’re talking about our private or business lives. So,…
Customer Success vs Customer Support – How to Separate Them
The titles of employees are changing and evolving quickly. In a previous article, we shared 5 tips how to increase customer satisfaction and showed how it’s never been more crucial.…
5 Tips – How to Increase Your Customers’ Satisfaction
Customer Satisfaction has never been so important as it is nowadays. So far, every day in 2020 shows us that customer service in conjunction with customer support form a powerful…
Zowie is the New Chatbotize
Dear Customers & Friends, When roughly three years ago me and Matt founded Chatbotize, the trend of moving communication to chat channels was in its infancy, even though the consumers…
All About CSAT: What is it? How to measure it? [DEFINITION]
Measuring customer satisfaction is always a good idea. It can teach you to convert your regular customers into loyal customers, brand advocates, or fanatics. CSAT is one of the most…