Automation.  That dirty word that people use to mean that a machine is replacing a human. But as the world gets faster and businesses go lean, automation is the way…

COVID-19 has changed the future of customer service. There has never been more demand or more change needed.  But how do you know which customer service trends to follow in…

They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…

That sound you hear is countless Customer Service managers and teams making their final preparations for the Black Friday deluge. If you’re in the process of making sure your own…

We’re excited to announce that Zowie growth is fuelled by a $600k investment round led by Central European fund Inovo Venture Partners (Allset, Booksy, and Infermedica), with help from European…

They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…

There are many ways to check what customers think about your company. You can find a range of articles on indicators which present customer attitudes towards your services or products.…

They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…

A few days ago, we had an opportunity to talk with Róża Szafranek—an HR expert, Recruiter of the Year 2018, and psychologist. We’ve spent over 1 hour talking about how…

“Errare humanum est” or “To err is human.” That sentence applies to all areas of our lives. It doesn’t matter whether we’re talking about our private or business lives. So,…

The titles of employees are changing and evolving quickly. In a previous article, we shared 5 tips how to increase customer satisfaction and showed how it’s never been more crucial.…

Customer Satisfaction has never been so important as it is nowadays. So far, every day in 2020 shows us that customer service in conjunction with customer support form a powerful…

Dear Customers & Friends, When roughly three years ago me and Matt founded Chatbotize, the trend of moving communication to chat channels was in its infancy, even though the consumers…

During last weekend together with friends we’ve decided to grab coffee and spend some time at the lake. Everyday, all of us work with different customers: I take care of SaaS…

Nowadays, customer service has become the most crucial aspect in regard to having a successful business. Of course, the quality and the price of the product is of no less…

In today’s competitive market, a great product and marketing strategy may not be enough to attract new customers. In both the B2C and B2B sectors, customers’ expectations are increasing, and…

As time goes by, there’s one thing that stays pretty much the same: the importance of customer support. In fact, research shows that by the end of 2020, customer experience will overtake price…

Customers in the B2B sector can be more demanding than others. To meet their expectations, you need to pay attention to the specifics of your target group, just as you…

Anna has bought a pair of shoes in a popular online shop. She wasn’t at home when the delivery arrived, so she asked her flatmate to open the package, check…

The year 2020 is upon us. The question is: how are you going to plan your content marketing efforts? The importance of content has been on the rise in the…

The new decade is here. Marketers and entrepreneurs should update their strategies to the current reality. We have gathered insights from 8 experts about the future of marketing automation. Keep…