In 2022, inflation in the United States hit a 40-year high, fears of a global recession are rampant, and ecommerce brands, already facing difficult headwinds, could be hit even harder…

Today we’re thrilled to announce our most innovative feature to date, Email Ticket Automation. Zowie’s Email Ticket Automation is a market first—a truly automated email support experience, already capable of…

What is ecommerce customer service? Measure your customer service metrics Organize your tech stack Automate and promote self-service Deliver omnichannel support Personalize your customer experience Online shopping has exploded in…

Helping ecommerce brands turn customer support into sales We have exciting news to share: today, we closed our Series A funding! Led by Tiger Global Management, the new $14 million…

Brands that want to offer exceptional customer service can’t settle for standardized support anymore. Today’s shoppers expect fully personalized interactions. Over 62% of people prefer customized service. However, only 31%…

Shoppers today have access to more customer service channels than ever before. They’re demanding exceptional service on their preferred channel of choice. About 71% of shoppers want a consistent experience…

Building a successful brand starts with providing an excellent customer service experience. Companies that fail to deliver superior customer service severely limit their growth opportunities. Most upset customers won’t tell…

At Zowie, we believe excellent customer service starts with powerful, easy-to-use tools your agents will actually want to use. Teams should never feel limited by their tools. With our latest…

Are you worried chatbots will hurt your customer service agents?You might be apprehensive they’ll overwhelm your team with tickets, disrupt workflows, and give incorrect answers. All of these can contribute…

At Zowie, keeping customer data private and secure has always been a top priority. Our recent SOC 2 Type II certification shows we’re committed to delivering top-quality service that customers…

The field of customer service is ever-evolving.  Currently, technology and customer support are tightly bound together. This means changes will continue happening rapidly and on a broad scale. If you…

Selling online is more popular now than ever before. Experts expect ecommerce sales to grow over 16% and top $1 trillion for the first time in 2022. Setting up an…

Delivering top-notch customer service can be challenging for companies big and small.  There are a number of paths to doing this successfully, but more companies today are choosing customer support…

Trying to get a question answered by a basic, keyword-based chatbot that can’t understand what we need is frustrating—but it doesn’t have to be that way. “Sorry, I didn’t get…

Effectively running a customer service team can wear out the best managers. This is especially true for fast-growing organizations with multiple teams working round the clock.   Our newest product feature—Live…

Ecommerce is surging. In 2021, retail ecommerce revenues in the United States reached $768B. By 2025, they’re expected to top $1.3T. Online shopping is here to stay, and brands are…

Today, customer support (CS) and customer experience (CX) are often treated as separate teams with different KPIs and metrics. More organizations, though, are waking up to the fact that aligning…

Up to now, ecommerce companies have struggled to direct specific chat queries to the most qualified customer support agents. Building personalized experiences in digital customer service hasn’t been easy. Even…

Today, we’re thrilled to announce our $5M seed funding from top investors, including Gradient Ventures (Google’s AI-focused fund) and 10x from Germany, plus returning investors Inovo Venture Partners and angel…

Everyone’s buzzing about D2C brands. D2C is transforming ecommerce as we know it, but what does D2C mean? And what are the top D2C brands?  If you want your online…

Automated chat is debuting on one huge platform after another. It’s quickly becoming the expected standard in online customer service.  Chat automation is being embraced by businesses big and small.…

3 areas where Instagram chat automation will help your ecommerce After proving to be a smash hit on both Messenger and Whatsapp, the ability to apply automated responses to direct…

Messenger API for Instagram, just released by Facebook, is now available and ready to go. This means that you can now use the power of automation to deepen engagement with…

What Messenger API for Instagram is all about Chatbot automation capabilities have already revolutionized customer communication on Messenger and Whatsapp. Now the same opportunities for deeper customer engagement are coming…

Now you can deliver even better customer service with automated replies on Instagram Developments on Instagram aren’t just relevant to those responsible for running social media accounts or marketing managers.…

Automation.  That dirty word that people use to mean that a machine is replacing a human. But as the world gets faster and businesses go lean, automation is the way…

COVID-19 has changed the future of customer service. There has never been more demand or more change needed.  But how do you know which customer service trends to follow in…

They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…

That sound you hear is countless Customer Service managers and teams making their final preparations for the Black Friday deluge. If you’re in the process of making sure your own…

We’re excited to announce that Zowie growth is fuelled by a $600k investment round led by Central European fund Inovo Venture Partners (Allset, Booksy, and Infermedica), with help from European…

They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…

There are many ways to check what customers think about your company. You can find a range of articles on indicators which present customer attitudes towards your services or products.…

They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…

A few days ago, we had an opportunity to talk with Róża Szafranek—an HR expert, Recruiter of the Year 2018, and psychologist. We’ve spent over 1 hour talking about how…

“Errare humanum est” or “To err is human.” That sentence applies to all areas of our lives. It doesn’t matter whether we’re talking about our private or business lives. So,…

The titles of employees are changing and evolving quickly. In a previous article, we shared 5 tips how to increase customer satisfaction and showed how it’s never been more crucial.…

Customer Satisfaction has never been so important as it is nowadays. So far, every day in 2020 shows us that customer service in conjunction with customer support form a powerful…

Dear Customers & Friends, When roughly three years ago me and Matt founded Chatbotize, the trend of moving communication to chat channels was in its infancy, even though the consumers…

Measuring customer satisfaction is always a good idea. It can teach you to convert your regular customers into loyal customers, brand advocates, or fanatics. CSAT is one of the most…