Provide a red carpet experience that makes every customer feel heard, valued and fully understood, all from one platform.
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60% of all questions are repetitive. Your customers and agents want these automated.
With proper automation, customers get the instant resolution they crave and agents have more time to focus on their meaningful work.
You know what tickets are most important for your business.
Whether it’s an angry customer or high value prospect, sleep easy knowing you're in total control of what gets solved first with Zowie.
Make your agents multilingual overnight.
No matter the language–Spanish, German, French, or even Chinese–Zowie instantly translates your agents’ message into the language of your customer.
Your customers crave personalized interactions, give it to them.
Know your customers’ location, weather, past purchase history, current cart, products viewed, past tickets, and humanize your customer support.
Convert, delight, and retain more customers with well-timed proactive support.
High value customers stuck on the checkout page? Proactively chat with them. Customers having trouble picking the right size for an item? Send them a quiz to ensure quality.
