Recording: How to Hire a Great Customer Service Team?

Talk with Róża Szafranek from HR HINTS

If you’re a Customer Service Manager,
If you’re responsible for Customer Experience in the company,
If your job is to hire for customer-facing roles,
…or you’re simply interested in building outstanding support team several questions may arise in your mind:

  1. How to hire stellar customer service representatives?
  2. How to build a team that has no trouble working together to achieve set goals? 
  3. What kind of skills do you need to take into consideration when interviewing candidates?

Learn all of this from an expert! Róża, who is an experienced HR Manager and HR coach, answers these and other questions during our talk as a part of the #WebinarThursday session.

Watch the recording

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Meet Our Guest

Róża Szafranek is an HR expert with psychological, managerial, and performance studies background. Róża works with startups and growing tech companies, leading She hires & develops people and makes founders & managers better in the social area. 

She is the winner of the HR Pearls competition and holder of the Recruiter of the Year 2018 title. She is the co-author of 6 psychological & management books and the author of 17 articles on HR and management. She is also the author of the first Polish online course about IT recruitment “Skuteczny Rekruter IT” (“Effective IT Recruiter”) and the author of the podcast “Ludzie z pracy” (“People from Work”), the most human-oriented podcast about work. So far, she has helped over 20 startups to become organizations where people love to work and which founders are proud of.