How to Cut Customer Service Costs by 50%
February 12, 2021 10:29 amNowadays, customer service has become the most crucial aspect in regard to having a successful business. Of course, the quality and the price…
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How to Deliver an Excellent Customer Experience
February 12, 2021 10:26 amIn today’s competitive market, a great product and marketing strategy may not be enough to attract new customers. In both the B2C and B2B…
Customer Support Trends for the Next Decade
February 12, 2021 10:24 amAs time goes by, there’s one thing that stays pretty much the same: the importance of customer support. In fact…
B2B Customer Service Done Right
February 12, 2021 10:22 amCustomers in the B2B sector can be more demanding than others. To meet their expectations, you need to pay attention to the specifics of your…
How to Rock Omnichannel Customer Support
February 12, 2021 10:12 amAnna has bought a pair of shoes in a popular online shop. She wasn’t at home when the delivery arrived, so she asked her flatmate…
Top 8 Marketing Automation Trends for 2021
February 12, 2021 10:04 amThe new decade is here. Marketers and entrepreneurs should update their strategies to the current reality. We have gathered insights from 8 experts about…
5 Content Marketing Strategies to Try in 2020
February 12, 2021 10:03 amThe year 2020 is upon us. The question is: how are you going to plan your content marketing efforts? The importance of content has…
Roza Szafranek: How to Hire a Great Customer Service Team
February 5, 2021 12:15 pmA few days ago, we had an opportunity to talk with Róża Szafranek—an HR expert, Recruiter of the Year 2018, and psychologist. We’ve spent…
