ON-DEMAND WEBINAR
Balancing Efficiency and Quality in D2C Customer Service
Learn first-hand how Saucey found the perfect mix of efficiency and quality
Watch Now
min
You don’t have to choose between efficiency and quality in customer support
Getting the best of both starts by keeping the customer at the heart of everything you do. However, that’s often easier said than done.
In this webinar, Wendy Benner, Associate Director, Customer Operations at Saucey, explains how they were able to eliminate their mounting ticket backlog while strengthening brand loyalty. Discover:
3 simple ways you can start improving efficiency today
Key efficiency and quality of care metrics you should be tracking
Self-service initiatives your customers will actually enjoy
What goes into an effective customer support quality assurance (QA) ticket assessment
Start delivering efficient customer support without sacrificing quality
Meet the Speakers
Chris Kuehn
Head of Marketing
Wendy Benner
Associate Director, Customer Operations at Saucey
About Zowie
Zowie delivers AI-powered automation to customer service processes, cutting wait times, increasing customer satisfaction and boosting efficiency. It’s a self-learning support tool that gets even better with time as it absorbs more data and refines responses to common customer inquiries. With a quick time to value, easy implementation and seamless integration, Zowie will transform the way your customer service works.
Watch the webinar on demand!
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