Balancing Efficiency and Quality in D2C Customer Service

Learn first-hand how Saucey found the perfect mix of efficiency and quality
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You don’t have to choose between efficiency and quality in customer support 

Getting the best of both starts by keeping the customer at the heart of everything you do. However, that’s often easier said than done. 

In this webinar, Wendy Benner, Associate Director, Customer Operations at Saucey, explains how they were able to eliminate their mounting ticket backlog while strengthening brand loyalty. Discover: 

3 simple ways you can start improving efficiency today 
Key efficiency and quality of care metrics you should be tracking
Self-service initiatives your customers will actually enjoy
What goes into an effective customer support quality assurance (QA) ticket assessment 

Start delivering efficient customer support without sacrificing quality

Meet the Speakers

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Chris Kuehn
Head of Marketing
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Wendy Benner
Associate Director, Customer Operations at Saucey

About Zowie

Zowie delivers AI-powered automation to customer service processes, cutting wait times, increasing customer satisfaction and boosting efficiency. It’s a self-learning support tool that gets even better with time as it absorbs more data and refines responses to common customer inquiries. With a quick time to value, easy implementation and seamless integration, Zowie will transform the way your customer service works.

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