Zowie Learning Experience

How to Successfully Automate Customer Service in Your Ecommerce

Talk with Adam Bornak, Eyerim COO

Here at Zowie we tend to think that if you want to learn something, learn from the best. It’s not rocket science.  

But the challenge of providing excellent customer service in multilingual markets while being the fastest-growing ecommerce platform for eyewear on the CEE market and growing by some 5K new customers monthly by selling in 6 countries in 6 languages can definitely feel like rocket science. eyerim achieved all this with the help of Zowie and their Head of Operations, Adam Bornak, joined us to explain how.

Listen and hear Adam’s answers to these questions and more:

  1. Would implementing automation strongly impact your well worked-out and efficient in-house processes?
  2. How to choose the perfect automation provider for your ecommerce business?
  3.  How is it possible to automate 34% of all requests in only 2 weeks—true story! 

Our conversation also covered other aspects of customer service automation and the role it plays in a fast-growing international ecommerce operation.

Watch the webinar

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Meet Our Guest

The Head of Operations at Eyerim, Adam Bornak joined the team in the early stages of the development. He started his adventure with Eyerim as the Head of  Supply Chain, working with major suppliers, making sure all the customers are satisfied with the product and service they receive, and finally implementing new processes and systems – for example, Zowie! 

Currently, Adam is responsible for new business crucial features on the website, entire prescriptions lenses segment and private label, and operations departments’ management. 

Join Zowie & Eyerim Learning Experience and learn from the best! 

Eyerim is an ecommerce platform for designer eyewear. They serve 6 countries in 6 languages across the CEE market, including Romania, the Czech Republic, and Poland. As the fastest growing eyewear ecommerce company on the market, Eyerim has set its sights on scaling and continued growth.