Subprocessor data |
Purpose of entrustment
|
Is it required subprocessor
|
Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland)
|
Hosting, Backups, LLM provider, TTS, ASR |
Required |
AWS (Amazon Web Services, Inc., 410 Terry Avenue North, Seattle, WA 98109-5210, USA) |
Hosting, Backups, LLM provider
|
Required |
Cloudflare (Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA) |
Content Delivery Network, DDoS Protection
|
Required
|
Zowie Europe (Zowie Europe sp. z o.o.) Marszałkowska 107, 00-110 Warszawa, Poland
|
Provision of customer service, helpdesk, actions allowing product development and hosting |
Required regarding customer service, helpdesk, actions allowing product development and optional regarding hosting |
OpenAI (OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland) |
Selected LLM provider or fallback to default Google
|
Optional |
Livekit (Livekit Inc., 4285 Payne Avenue #9154, San Jose, CA 95157, USA) |
Only for AI Agent for Voice if Voice Activity Detection is enabled
|
Optional
|
ElevenLabs (Eleven Labs Inc. 169 Madison Ave #2484, New York, NY 10016, USA) |
Only for AI Agent for Voice if ElevenLabs is selected as TTS provider |
Optional
|
Anthropic (Anthropic Ireland, 6th Floor, South Bank House, Barrow Street, Dublin 4, D04 TR29, Ireland) |
Selected LLM provider or fallback to default Google |
Optional
|
AssemblyAI (Assembly AI Inc., 2261 Market Street #4577, San Francisco, California 94114, USA) |
Only for AI Agent for Voice if Assembly is selected as TTS
|
Optional
|
Azure (Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland) |
Only for AI Agent for Voice if Azure is selected as TTS
|
Optional
|
Sendgrid (Twilio Inc., 101 Spear Street, 5th Floor, San Francisco CA 94105, USA) |
Required if Zowie needs to send emails from its own SMTP server (not applicable for mailboxes connected to Zowie Inbox via IMAP/oAuth) |
Optional
|
Twilio (Twilio Inc., 101 Spear Street, 5th Floor, San Francisco CA 94105, USA) |
Required if Zowie needs to provide phone numbers
Required if Zowie needs to send text messages (SMS)
|
Optional
|
360Dialog(360dialog GmbH, Torstraße 61, 10119 Berlin, Germany)
|
Required if WhatsApp channel is used |
Optional
|
Clickhouse (ClickHouse Inc., 601 Marshall St, Redwood City, CA 94063, USA) |
Only if Analytics 2.0 (Early Access Program) are enabled
|
Optional
|