Quality & Control
No black boxes. Your AI follows your rules. Test before launch, see every decision, improve what matters.
How it works
Build the next version of AI Agent in staging
Create test scenarios and automatically validate outcomes at scale.
Every interaction is captured with the full context and reasoning.
Find the biggest wins, fix them, watch automation & CSAT rise.
The Suite
Iterate in a safe environment
Build and test your improvements
Route between Zowie AI Agents, human agents, external AI agents, and in-house bots.
Leverages contact reason, historical data, and system context to direct each interaction to the right destination.
Gain full visibility and control over every interaction. One system to govern all your AI touchpoints.
Release with confidence
Simulate conversations the way customers speak.
Define expected results, validate handoffs, track regressions.
Guard every change with repeatable tests.
Ship only when it behaves as designed.
Understand every interaction
Search and filter across channels by process, intent, language, segment, or user.
Open any conversation. Tap why to see the agent’s reasoning and the data it used.
Label at scale. Choose labels once, AI assigns them to every interaction.
See sentiment, contact reasons, and customer feedback in one place, including CSAT.
Turn insight into lift
Get a ranked list of where to automate next, based on real interactions and feedback.
Spot confusing flows and knowledge gaps, then see the fixes that raise satisfaction.
Leverages contact reason, historical data, and system context to direct each interaction to the right destination.
What you get
Built for leaders
QA every conversation automatically.
Cut escalations by fixing the few issues that create most of the pain.
Coach AI like you coach people, with feedback and CSAT in product.
Keep control of models and policies.
Trace actions, inputs, and outcomes in a single view.
Integrate with your stack, export logs, enforce release discipline.