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Zowie, Inc. (“Zowie”) provides a self-learning AI chatbot to allow our customers to automate customer service across channels. This Privacy Policy is designed to help you understand how we collect, use, and share your personal information and to help you understand and exercise your privacy rights.
Our company participates in the EU-U.S. Data Protection Framework (DPF), the Swiss-U.S. DPF, and the UK Extension to the EU-U.S. DPF. We adhere to the DPF Principles concerning the transfer of personal data from the European Economic Area (EEA), Switzerland, and UK to the United States under the DPF.
In case of any conflicts between the terms in this privacy statement and the DPF Principles, the DPF Principles take precedence. To learn more about the DPF program, as well as view our certification, please visit https://www.dataprivacyframework.gov/.
This Privacy Policy applies to personal information processed by us, including on our websites, through our platform, as well as other online or offline offerings. To make this Privacy Policy easier to read, our websites, mobile applications, and other offerings are collectively called “Services”.
This Privacy Policy does not apply to any of the personal information that our customers may collect and process using Zowie’s Services. Our customers’ respective privacy policies govern their collection and use of customer data. Our processing of customer data is governed by the contracts that we have in place with our customers, not this Privacy Policy. Any questions or requests relating to Customer Data should be directed to our customer.
The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.
We may collect the following personal information that you provide to us.
We may collect personal information automatically when you use our Services:
We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application social networking site, we may collect information about you from that third-party application that you have made available via your privacy settings.
We use your information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.
We use your information to fulfil our contract with you and provide you with our Services, such as:
We use your information for various administrative purposes, such as:
We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law.
Some of the ways we market to you include email campaigns, custom audiences advertising, and “interest-based” or “personalized advertising,” including through cross-device tracking.
If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth in “Contact Us” below.
We also use your information for other purposes as requested by you or as permitted by applicable law. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.
We disclose your information to third parties for a variety of business purposes, including to provide and improve our Services, to protect us or others, to the extent required to meet a legal obligation, as described below.
The categories of third parties with whom we may share your information are described below.
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
We may be required to disclose personal data to the extent required to meet a legal obligation, including national
security or law enforcement obligations and applicable law, rule, order, or regulation.
When sharing your personal data with third-party service providers and/or processors, we will: (a) restrict such sharing to specific and defined purposes; (b) mandate that the entity ensures a privacy protection level at least equivalent to that outlined in this Privacy Policy; (c) implement reasonable measures to ensure the processor handles the transferred Personal Information in line with our Privacy Policy obligations; (d) require the entity to inform us if it's unable to maintain the required level of protection as per this Privacy Policy; (e) promptly take necessary actions upon notification to cease and address any unauthorized processing; and (f) furnish a summary or pertinent privacy provisions excerpt from our contract with the processor to the Department of Commerce upon request.
Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below.
Your Privacy Rights. In accordance with applicable law, you may have the right to:
If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.
Zowie ensures the protection of personal data that it processes. In particular, we use appropriate technical safeguards and organizational measures to ensure the protection of personal data being processed, appropriate to the threats and categories of data protected. In particular, we protect data against disclosure to unauthorized persons, removal by an unauthorized person, processing in violation of the provisions of law, as well as change, loss, damage or destruction.
In addition, our organization has also been a subject of Service Organization Control 2 (SOC 2®) Type 2 Report to ensure that the personal data are safeguarded.
By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Services, by mail or by sending an email to you.
All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.
To ensure safe data transfer, we use services provided by entities based in countries for which the European Commission has determined that they provide an adequate level of protection, services that process personal data on the basis of Standard Contractual Clauses adopted by the European Commission, referred to in art. 46 of the General Data Protection Regulation (GDPR), concluded between Zowie and this entity or entities who take part in the Data Privacy Framework program.
We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
To provide detailed information, personal data processed for the purpose of:
The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has uploaded personal information to our site without your consent, you may contact us as described in “Contact Us” below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.
Third-Party Websites/Applications. The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
Supervisory Authority. If you are located in the European Economic Area, Switzerland, the United Kingdom, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
Changes to our Privacy Policy. We may revise this Privacy Policy (which is available on our website: https://getzowie.com/) from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect. We pledge to regularly review and validate the accuracy of this Privacy Policy, ensuring that our company adheres to the DPF Principles, and taking corrective actions to address any identified issues.
Date of the last update of the Privacy Policy: June 1st, 2024.
Jurisdiction over our compliance. The Federal Trade Commission (https://www.ftc.gov/) has jurisdiction over Zowie’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).
Binding arbitration. You have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms. Paragraph C (Pre-Arbitration Requirements) of Annex I of the DPF Principles explains in detail when an individual can invoke binding arbitration. - here you can find more information regarding this matter: ANNEX-I-introduction.
Liability for onward transfer. In case of an onward transfer of your personal data to third parties, Zowie has responsibility for the processing of personal information it receives under the DPF Principles and subsequently transfers to a third party acting as a processor on its behalf. Zowie shall remain liable under the DPF Principles if its processor processes such personal information in a manner inconsistent with the DPF Principles, unless we prove that we are not responsible for the event giving rise to the damage.
If you access our website from a country different from where our servers are situated, your interactions with us will involve the international transfer of information. By using our website and communicating with us electronically, you agree to such cross-border transfers. For data transfers from the EEA, Switzerland and the UK, relevant DPF provisions apply.
If you have any questions about our privacy practices or this Privacy Policy, you want to contact us with any inquiries or complaints, or to exercise your rights as detailed in this Privacy Policy or by applicable provisions of law, please contact us at:
Zowie, Inc.
8 The Green, Dover
DE 19901, USA
We will respond within 45 days of receiving inquiry or complaint.
Independent Dispute Resolution. In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Zowie commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint. The services of JAMS are provided to consumers at no cost.