Analytics That Drive Outcomes

Zowie Analytics gives you instant visibility into every customer interaction—across every agent, every channel, and every workflow.

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Customer support reporting dashboard showing agent overview with filters for previous month and technical issues, including a dropdown for filtering closed counts and a data table listing agent names and metrics. Zowie AI

Measure what matters.
Improve what’s broken.

Stop relying on incomplete data and manual reporting. With Zowie, every interaction—AI or human—is tracked, categorized, and turned into insights you can actually act on.

What AI Coach Delivers

Monitor performance across all agents and channels as it happens.

Actionable KPIs

Track CSAT, resolution rate, deflection, time-to-response, NPS, and more.

Root Cause Insights

Understand what’s working, what’s failing, and where to optimize.

Everything You Need to Make Better Decisions

Custom Dashboards

Build views tailored to your teams, goals, and workflows.

Cross-Channel Reporting

Track chat, email, voice, and social in one unified analytics layer.

Agent Comparison

Benchmark AI Agents vs. human agents in terms of speed, quality, and resolution.

Trend Spotting

Identify spikes in contact reasons and uncover early warnings.

Conversation Intelligence

Tag, group, and segment queries to see what your customers really care about.

Business Impact Metrics

Tie automation to cost savings, revenue impact, and CS goals.

It’s Not Just Data. It’s Direction.

Zowie Analytics isn’t about dashboards for the sake of dashboards. It’s about giving every team—from support to product to ops—the clarity they need to take action faster.