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FEATURED content

An Introduction to AI
in Customer Service

Everything you need to know about customer service AI, and how to make the most of this technology

Download now
“We would have had
to double the size of our customer support team without Zowie.”
MARKUS GIESSWEIN
Giesswein
“We would have had to double the size of our customer support team without Zowie.”
MARKUS GIESSWEIN
Giesswein
Markus Giesswein, CEO of Giesswein

Our team

Calendar icon
April 28, 2023
Clock icon
10
 min read
An Introduction to AI in Customer Service
Read now
Calendar icon
December 23, 2022
Clock icon
10
 min read
The Customer Service Automation Handbook for Online Businesses
Read now
Calendar icon
December 1, 2022
Clock icon
10
 min read
Zowie's Guide to Live Chat for Ecommerce
Read now
Calendar icon
October 4, 2022
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5
 min read
Zowie's Ecommerce Customer Service Toolkit
Read now
Calendar icon
October 1, 2022
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5
 min read
How To Select The Right CS Automation Software
Read now
Calendar icon
August 18, 2022
Clock icon
5
 min read
The Customer Service-Led Growth Playbook
Read now

Ebooks

Improve your customer service with our guides and ebooks.
Calendar icon
April 28, 2023
clock icon
10
 min read
An Introduction to AI in Customer Service
Read now
Calendar icon
December 23, 2022
clock icon
10
 min read
The Customer Service Automation Handbook for Online Businesses
Read now
Calendar icon
December 1, 2022
clock icon
10
 min read
Zowie's Guide to Live Chat for Ecommerce
Read now
Calendar icon
October 4, 2022
clock icon
5
 min read
Zowie's Ecommerce Customer Service Toolkit
Read now
Calendar icon
October 1, 2022
clock icon
5
 min read
How To Select The Right CS Automation Software
Read now
Calendar icon
August 18, 2022
clock icon
5
 min read
The Customer Service-Led Growth Playbook
Read now

Webinars

Did you miss a webinar? Watch it now.
Calendar icon
2.15.2023
Building a CS Team That Balance Tech and the Human Touch
Watch now
Calendar icon
2.15.2023
ChatGPT, AI and the Future of Customer Service
Watch now
Calendar icon
2.2.2023
A New Reality for Ecommerce: Finding the Balance in the Post-Covid Era
Watch now
Calendar icon
2.2.2023
Building a Proactive Customer Service Organization
Watch now
Calendar icon
1.24.2023
Do More With Less: Using Data to Effectively Staff and Scale CS
Watch now
Calendar icon
12.28.2022
Showcasing the Value of Customer Support Through Data
Watch now
Calendar icon
12.20.2022
How to Maximize Customer Support Through Automation
Watch now
Calendar icon
12.16.2022
Building an Ecommerce Brand From the Ground Up
Watch now
Calendar icon
12.1.2022
Balancing Efficiency and Quality in D2C Customer Service
Watch now
Calendar icon
11.24.2022
Google Business Messages: Conversational Commerce & Customer Support at Scale
Watch now
Calendar icon
11.10.2022
How to Achieve 30% Chat Automation in 10 Minutes or Less
Watch now
Calendar icon
9.23.2022
3 Ways to Unlock Customer Support's Revenue Generating Potential
Watch now
Calendar icon
8.12.2022
Eliminate Your Backlog with Zowie's Email Ticket Automation
Watch now
Calendar icon
7.29.2022
Q&A: How Giesswein Scaled by Over 40% Across 17 Markets
Watch now
Calendar icon
6.24.2022
Product Demo Webinar with Zowie Co-Founder Maciek Ciolek
Watch now

Latest from the Zowie Blog

Don't miss our most popular posts from our blog!
Calendar icon
May 17, 2023
Clock icon
7
 min read
Optimizing Customer Support Without Outsourcing: Considerations and Alternatives
Read now
Calendar icon
May 5, 2023
Clock icon
5
 min read
7 Customer Support-Led Ecommerce Growth Strategies
Read now
Calendar icon
April 20, 2023
Clock icon
8
 min read
D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
Read now
Calendar icon
April 13, 2023
Clock icon
10
 min read
Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
Read now
Calendar icon
April 11, 2023
Clock icon
7
 min read
How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
Read now
Calendar icon
February 17, 2023
Clock icon
4
 min read
The Best Places to Launch Proactive Chat on Your Website
Read now
Calendar icon
January 31, 2023
Clock icon
5
 min read
5 Ways Automation Is Redefining Customer Service
Read now
Calendar icon
January 17, 2023
Clock icon
6
 min read
Unlock Your Potential With Customer Service Automation
Read now
Calendar icon
January 5, 2023
Clock icon
5
 min read
3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation
Read now
Calendar icon
December 14, 2022
Clock icon
5
 min read
Transform Your Customer Service with Live Chat
Read now
Calendar icon
December 9, 2022
Clock icon
3
 min read
Dispelling the Top 5 Myths Around AI-Powered Customer Service
Read now
Calendar icon
December 1, 2022
Clock icon
2
 min read
Delight Customers with Google Business Messages—Your Newest Support Channel
Read now
Calendar icon
November 25, 2022
Clock icon
8
 min read
10 Ways Customer Support Chatbots Are Redefining Excellent Service
Read now
Calendar icon
November 11, 2022
Clock icon
6
 min read
Purchase Intent: What Is It, and Why It Deserves Your Attention
Read now
Calendar icon
November 3, 2022
Clock icon
5
 min read
How to Choose the Best Ecommerce Customer Service Software for Your Business
Read now
Calendar icon
October 21, 2022
Clock icon
10
 min read
Understanding Customer Experience Automation and How to Leverage It
Read now
Calendar icon
October 18, 2022
Clock icon
4
 min read
4 Ways Automation Can Improve Your CX This Holiday Season (and beyond)
Read now
Calendar icon
October 5, 2022
Clock icon
7
 min read
Proactive vs Reactive Customer Service and How to Use Both
Read now
Calendar icon
September 20, 2022
Clock icon
6
 min read
4 Simple Ways Your Customer Support Team Can Drive Revenue
Read now
Calendar icon
August 19, 2022
Clock icon
7
 min read
How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It
Read now
Calendar icon
June 17, 2022
Clock icon
11
 min read
5 Steps to Excellent Ecommerce Customer Service
Read now
Calendar icon
May 24, 2022
Clock icon
4
 min read
Zowie closes $14M in Series A funding
Read now
Calendar icon
May 19, 2022
Clock icon
8
 min read
What is Personalized Customer Service?
Read now
Calendar icon
May 12, 2022
Clock icon
9
 min read
What is Omnichannel Customer Service?
Read now
Calendar icon
March 3, 2022
Clock icon
4
 min read
What Makes a Good Chatbot? Nine Must-Have Features
Read now
Calendar icon
January 5, 2022
Clock icon
9
 min read
What is D2C? Your Guide for 2022 [Meaning and Examples]
Read now
Calendar icon
July 27, 2020
Clock icon
5
 min read
Top 8 Marketing Automation Trends for 2021
Read now
Calendar icon
July 18, 2020
Clock icon
11
 min read
All About CSAT: What is it? How to measure it? [DEFINITION]
Read now
FEATURED content

The Customer Service-Led Growth Playbook

Learn how to unleash the full revenue generating potential of customer service with our latest guide.

Download now
Zowie's Customer Service-Led Growth Playbook [ebook]
“We would have had
to double the size of our customer support team without Zowie.”
MARKUS GIESSWEIN
Giesswein
“We would have had to double the size of our customer support team without Zowie.”
MARKUS GIESSWEIN
Giesswein
Markus Giesswein, CEO of Giesswein

Our team

Calendar icon
April 28, 2023
Clock icon
10
 min read
An Introduction to AI in Customer Service
Read now
Calendar icon
December 23, 2022
Clock icon
10
 min read
The Customer Service Automation Handbook for Online Businesses
Read now
Calendar icon
December 1, 2022
Clock icon
10
 min read
Zowie's Guide to Live Chat for Ecommerce
Read now
Calendar icon
October 4, 2022
Clock icon
5
 min read
Zowie's Ecommerce Customer Service Toolkit
Read now
Calendar icon
October 1, 2022
Clock icon
5
 min read
How To Select The Right CS Automation Software
Read now
Calendar icon
August 18, 2022
Clock icon
5
 min read
The Customer Service-Led Growth Playbook
Read now

White papers

Improve your customer service with our guides and ebooks.
Calendar icon
December 23, 2022
Clock icon
10
 min read
The Customer Service Automation Handbook for Online Businesses
Learn More
Calendar icon
April 28, 2023
Clock icon
10
 min read
An Introduction to AI in Customer Service
Learn More
Calendar icon
August 18, 2022
Clock icon
5
 min read
The Customer Service-Led Growth Playbook
Learn More
Calendar icon
December 1, 2022
Clock icon
10
 min read
Zowie's Guide to Live Chat for Ecommerce
Learn More
Calendar icon
October 4, 2022
Clock icon
5
 min read
Zowie's Ecommerce Customer Service Toolkit
Learn More
Calendar icon
October 1, 2022
Clock icon
5
 min read
How To Select The Right CS Automation Software
Learn More

Our team

Calendar icon
April 28, 2023
Clock icon
10
 min read
An Introduction to AI in Customer Service
Read now
Calendar icon
December 23, 2022
Clock icon
10
 min read
The Customer Service Automation Handbook for Online Businesses
Read now
Calendar icon
December 1, 2022
Clock icon
10
 min read
Zowie's Guide to Live Chat for Ecommerce
Read now
Calendar icon
October 4, 2022
Clock icon
5
 min read
Zowie's Ecommerce Customer Service Toolkit
Read now
Calendar icon
October 1, 2022
Clock icon
5
 min read
How To Select The Right CS Automation Software
Read now
Calendar icon
August 18, 2022
Clock icon
5
 min read
The Customer Service-Led Growth Playbook
Read now

Webinars

Did you miss a webinar? Watch it now.
Calendar icon
11.24.2022
Google Business Messages: Conversational Commerce & Customer Support at Scale
Learn More
Calendar icon
12.28.2022
Showcasing the Value of Customer Support Through Data
Learn More
Calendar icon
12.16.2022
Building an Ecommerce Brand From the Ground Up
Learn More
Calendar icon
12.20.2022
How to Maximize Customer Support Through Automation
Learn More
Calendar icon
12.1.2022
Balancing Efficiency and Quality in D2C Customer Service
Learn More
Calendar icon
2.2.2023
A New Reality for Ecommerce: Finding the Balance in the Post-Covid Era
Learn More
Calendar icon
2.15.2023
Building a CS Team That Balance Tech and the Human Touch
Learn More
Calendar icon
1.24.2023
Do More With Less: Using Data to Effectively Staff and Scale CS
Learn More
Calendar icon
2.2.2023
Building a Proactive Customer Service Organization
Learn More
Calendar icon
2.15.2023
ChatGPT, AI and the Future of Customer Service
Learn More
Calendar icon
9.23.2022
3 Ways to Unlock Customer Support's Revenue Generating Potential
Learn More
Calendar icon
7.29.2022
Q&A: How Giesswein Scaled by Over 40% Across 17 Markets
Learn More
Calendar icon
8.12.2022
Eliminate Your Backlog with Zowie's Email Ticket Automation
Learn More
Calendar icon
6.24.2022
Product Demo Webinar with Zowie Co-Founder Maciek Ciolek
Learn More
Calendar icon
11.10.2022
How to Achieve 30% Chat Automation in 10 Minutes or Less
Learn More

Webinars

Did you miss a webinar? Watch it now.

Blog Posts

Did you miss any of the webinars? Watch it now.
Calendar icon
July 18, 2020
Clock icon
11
 min read
All About CSAT: What is it? How to measure it? [DEFINITION]
Learn More
Calendar icon
September 20, 2022
Clock icon
6
 min read
4 Simple Ways Your Customer Support Team Can Drive Revenue
Learn More
Calendar icon
January 5, 2022
Clock icon
9
 min read
What is D2C? Your Guide for 2022 [Meaning and Examples]
Learn More
Calendar icon
June 17, 2022
Clock icon
11
 min read
5 Steps to Excellent Ecommerce Customer Service
Learn More
Calendar icon
May 19, 2022
Clock icon
8
 min read
What is Personalized Customer Service?
Learn More
Calendar icon
April 20, 2023
Clock icon
8
 min read
D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
Learn More
Calendar icon
May 24, 2022
Clock icon
4
 min read
Zowie closes $14M in Series A funding
Learn More
Calendar icon
March 3, 2022
Clock icon
4
 min read
What Makes a Good Chatbot? Nine Must-Have Features
Learn More
Calendar icon
May 12, 2022
Clock icon
9
 min read
What is Omnichannel Customer Service?
Learn More

Latest from the Zowie Blog

Don't miss our most popular posts from our blog!
Calendar icon
May 17, 2023
Clock icon
7
 min read
Optimizing Customer Support Without Outsourcing: Considerations and Alternatives
Read now
Calendar icon
May 5, 2023
Clock icon
5
 min read
7 Customer Support-Led Ecommerce Growth Strategies
Read now
Calendar icon
April 20, 2023
Clock icon
8
 min read
D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
Read now
Calendar icon
April 13, 2023
Clock icon
10
 min read
Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
Read now
Calendar icon
April 11, 2023
Clock icon
7
 min read
How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
Read now
Calendar icon
February 17, 2023
Clock icon
4
 min read
The Best Places to Launch Proactive Chat on Your Website
Read now
Calendar icon
January 31, 2023
Clock icon
5
 min read
5 Ways Automation Is Redefining Customer Service
Read now
Calendar icon
January 17, 2023
Clock icon
6
 min read
Unlock Your Potential With Customer Service Automation
Read now
Calendar icon
January 5, 2023
Clock icon
5
 min read
3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation
Read now
Calendar icon
December 14, 2022
Clock icon
5
 min read
Transform Your Customer Service with Live Chat
Read now
Calendar icon
December 9, 2022
Clock icon
3
 min read
Dispelling the Top 5 Myths Around AI-Powered Customer Service
Read now
Calendar icon
December 1, 2022
Clock icon
2
 min read
Delight Customers with Google Business Messages—Your Newest Support Channel
Read now
Calendar icon
November 25, 2022
Clock icon
8
 min read
10 Ways Customer Support Chatbots Are Redefining Excellent Service
Read now
Calendar icon
November 11, 2022
Clock icon
6
 min read
Purchase Intent: What Is It, and Why It Deserves Your Attention
Read now
Calendar icon
November 3, 2022
Clock icon
5
 min read
How to Choose the Best Ecommerce Customer Service Software for Your Business
Read now
Calendar icon
October 21, 2022
Clock icon
10
 min read
Understanding Customer Experience Automation and How to Leverage It
Read now
Calendar icon
October 18, 2022
Clock icon
4
 min read
4 Ways Automation Can Improve Your CX This Holiday Season (and beyond)
Read now
Calendar icon
October 5, 2022
Clock icon
7
 min read
Proactive vs Reactive Customer Service and How to Use Both
Read now
Calendar icon
September 20, 2022
Clock icon
6
 min read
4 Simple Ways Your Customer Support Team Can Drive Revenue
Read now
Calendar icon
August 19, 2022
Clock icon
7
 min read
How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It
Read now
Calendar icon
June 17, 2022
Clock icon
11
 min read
5 Steps to Excellent Ecommerce Customer Service
Read now
Calendar icon
May 24, 2022
Clock icon
4
 min read
Zowie closes $14M in Series A funding
Read now
Calendar icon
May 19, 2022
Clock icon
8
 min read
What is Personalized Customer Service?
Read now
Calendar icon
May 12, 2022
Clock icon
9
 min read
What is Omnichannel Customer Service?
Read now
Calendar icon
March 3, 2022
Clock icon
4
 min read
What Makes a Good Chatbot? Nine Must-Have Features
Read now
Calendar icon
January 5, 2022
Clock icon
9
 min read
What is D2C? Your Guide for 2022 [Meaning and Examples]
Read now
Calendar icon
July 27, 2020
Clock icon
5
 min read
Top 8 Marketing Automation Trends for 2021
Read now
Calendar icon
July 18, 2020
Clock icon
11
 min read
All About CSAT: What is it? How to measure it? [DEFINITION]
Read now