FEATURED CONTENT

An Introduction to AI in Customer Service

Everything you need to know about customer service AI, and how to make the most of this technology

Ebooks

Improve your customer service with our guides and ebooks.

December 20, 2024

The state of AI in customer service

December 19, 2024

AI in customer service: Key Trends for 2025

November 4, 2024

Why personalisation is the key to unlocking ecommerce revenue growth

October 23, 2024

How to use AI to grow revenue

September 16, 2024

Rethink customer service leadership: The key to unlocking revenue

September 6, 2024

Unlock the revenue potential of customer service

August 26, 2024

AI adoption in US ecommerce – transformative journey from 2023 to 2024

Generative AI in e‑commerce customer service

Finding the Right CS Automation Software

An Introduction to AI in Customer Service

December 23, 2022

The Customer Service Automation Handbook for Online Businesses

December 1, 2022

Zowie's Guide to Live Chat for Ecommerce

October 4, 2022

Zowie's Ecommerce Customer Service Toolkit

August 18, 2022

The Customer Service-Led Growth Playbook

Webinars

Did you miss a webinar? Watch it now.

What CX Looks Like When AI Actually Works

December 4, 2024

5 Untold Truths About Generative AI in Customer Service

December 4, 2024

The Role of a Customer Service Leader in the AI Era

December 4, 2024

What is the future of customer service teams?

November 20, 2024

How omnichannel Customer Service unlocks revenue potential

November 7, 2024

Winning Customer Service tactics for BFCM

October 24, 2024

Leveraging AI to maximize conversions & minimize costs in ecommerce

October 17, 2024

How to transform Customer Service into a marketing engine

October 8, 2024

How to choose the best AI Customer Service tool for 2025 challenges

October 3, 2024

5 AI strategies to generate revenue in 2025

September 12, 2024

Hire AI Agent & save your BFCM

September 5, 2024

Ecommerce evolution: AI’s impact on Customer Experience

August 26, 2024

AI Strategies to boost revenue and customer experience

Handle peak season with AI and never miss SLAs

Why implementing AI agent is the fastest way to boost revenue and CX in ecommerce

Unlocking Ecommerce Growth with Zowie & Klaviyo

What the AI industry doesn’t want you to know about CX automation and GenAI

What should you expect from AI in your customer service platform?

Zowie's Product Demo

February 14, 2024

Step Into a New Era of Ecommerce Customer Service

October 4, 2023

AI Trends Redefining Ecommerce in 2024

October 4, 2023

Introducing the reimagined Zowie Chatbot, powered by X2

October 4, 2023

Generative AI in Customer Support: Benefits & Practical Applications

How InPost Cut Phone Calls by 25% Overnight

February 15, 2023

Building a CS Team That Balances Tech and the Human Touch

February 15, 2023

ChatGPT, AI, and the Future of Customer Service

February 2, 2023

A New Reality for Ecommerce: Finding the Balance in the Post-Covid Era

February 2, 2023

Building a Proactive Customer Service Organization

January 24, 2023

Do More With Less: Using Data to Effectively Staff and Scale CS

December 16, 2022

Building an Ecommerce Brand From the Ground Up

November 24, 2022

Google Business Messages: Conversational Commerce & Customer Support at Scale

September 23, 2022

3 Ways to Unlock Customer Support's Revenue Generating Potential

August 12, 2022

Eliminate Your Backlog With Zowie's Email Ticket Automation

Q&A: How Giesswein Scaled by Over 40% Across 17 Markets

Latest from the Zowie Blog

Don't miss our most popular posts from our blog!

Decision Engine: Revolutionizing Process Automation with GenAI

The Internet Is Broken. Let's Fix It.

Which Department Should Start AI Agent Adoption?

Introducing Zowie Knowledge

7 Ways AI Agents Could Redefine the Customer Journey

AI, Generative AI, and Large Language Models: What You Need to Know

January 21, 2025

The future of customer service is here: master AI Agents in 2025

January 14, 2025

Top 5 AI courses for CS and CX pros who want to finally master AI implementation

November 27, 2024

The untapped goldmine - how modern customer service drives revenue

November 27, 2024

One thing you should remember about AI in customer service from 2024

November 15, 2024

5 AI revenue-generating strategies you can start implementing today

November 14, 2024

AI in customer service – practical guide to empowering teams and driving revenue

November 7, 2024

Preparing for 2025: your guide to AI customer service tools

October 29, 2024

Mind-boggling facts about personalization in ecommerce

September 27, 2024

Meeting customer expectations in a 24/7 world

September 26, 2024

How AI in Customer Support can help brands avoid bad reviews

August 30, 2024

How to define the CS Manager role to increase sales (and not just manage chaos)

August 28, 2024

Why conversation trump deflections in ecommerce

August 10, 2024

Top 10 AI Tools for Enterprise Customer Service in 2025

How to grow your ecommerce margins with AI Agent

From data to conversation: AI’s impact on ecommerce in 2024

What Makes AI Agents So Great For Ecommerce Compared To Traditional Chatbots?

Don’t Hold Your Brand Back – Use AI Agent

Service is selling - the most promising areas to implement AI in ecommerce

Why Now is the Best Time for Scaling International Customer Support

Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions

Master Conversational SMS Using Zowie's Integration With Klaviyo

Top 10 AI Agents for Financial Services in 2025

Top 10 AI Agents for Financial Services in 2025

Omnipresence: The Confidence Boost Your Customers Need

How to Increase Customer Lifetime Value (CLV) Using Customer Service

What is Customer Service Outsourcing & Do You Need It?

Reactive vs Proactive Customer Service and How to Use Both

10 Customer Service Resources to Help With Everyday Issues

February 27, 2024

15 Essential Tips: How to Increase Productivity in Customer Service

February 20, 2024

Enter a New Era of Customer Service with Zowie Inbox

January 8, 2024

Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?

January 4, 2024

How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices

December 29, 2023

How to Choose the Best Ecommerce Customer Service Software

December 27, 2023

Top 10 Trends in Customer Service Technology

December 19, 2023

How Zowie Customers Cut Their Resolution Times in Half During Black Friday Cyber Monday (BFCM) 2023

December 15, 2023

Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot

December 12, 2023

Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits

December 8, 2023

Purchase Intent: What Is It, and Why Does It Deserve Your Attention?

December 5, 2023

Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI

November 22, 2023

How to Build a Team of Super Agents with AI

November 21, 2023

Your Ultimate Guide to Soft Skills in Customer Service

November 2, 2023

How to Get Your Customer Support Team Ready for Peak-Season Spikes

October 26, 2023

Everything You Need to Know on How to Handle Customer Complaints

October 20, 2023

23 Customer Service Tips From Zowie Experts to Make Your Team More Effective

October 16, 2023

What Can Generative AI Do in Customer Service?

October 6, 2023

Top 19 Customer Support Metrics to Measure

October 2, 2023

Customer Success vs Customer Service: 7 Key Differences

September 25, 2023

How Does an NLP Chatbot Actually Work? Your Ultimate Guide

September 18, 2023

How to Elevate Your Ecommerce Customer Service: 11 Proven Tips

September 13, 2023

How to Build Your Chatbot Knowledge Base in 3 Simple Steps

September 7, 2023

Chatbot vs Conversational AI: What’s the Difference?

August 30, 2023

All About Customer Satisfaction (CSAT): What It Is and How to Measure It

August 25, 2023

What Makes a Good Chatbot? Nine Must-Have Features

August 14, 2023

Understanding Ticket Deflection + 11 Strategies That Work

August 10, 2023

How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]

What Is Customer Sentiment and Why Is It So Important?

How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool

Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases

Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It

Mastering The Art of Time Management in Customer Service

What is Customer Experience Automation (CXA)?

What Are AI Chatbots & How Are They Used in Ecommerce?

What is Personalized Customer Service? Definition, Examples, and Benefits

All About the Customer Self-Service Model: Definition, Examples, and Benefits

9 Ways Customer Service Can Play a Bigger Role in Sales

What is Omnichannel Customer Service?

7 Customer Support-Led Ecommerce Growth Strategies

D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]

How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]

February 17, 2023

The Best Places to Launch Proactive Chat on Your Website

January 31, 2023

5 Ways Automation Is Redefining Customer Service

January 17, 2023

Unlock Your Potential With Customer Service Automation

January 5, 2023

3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation

December 14, 2022

Transform Your Customer Service with Live Chat

December 9, 2022

Dispelling the Top 5 Myths Around AI-Powered Customer Service

December 1, 2022

Delight Customers with Google Business Messages—Your Newest Support Channel

October 18, 2022

How to Improve Your CX With Automation This Holiday Season (and Beyond)

September 20, 2022

4 Simple Ways Your Customer Support Team Can Drive Revenue

August 19, 2022

How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It

Zowie closes $14M in Series A funding

January 5, 2022

What is D2C? Your Guide for 2022 [Meaning and Examples]

Top 8 Marketing Automation Trends for 2021