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FEATURED CONTENT
An Introduction to AI in Customer Service
Everything you need to know about customer service AI, and how to make the most of this technology
Download now
Download now
Ebooks
Improve your customer service with our guides and ebooks.
September 16, 2024
10
min read
Rethink customer service leadership: The key to unlocking revenue
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September 6, 2024
12
min read
Unlock the revenue potential of customer service
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August 26, 2024
12
min read
AI adoption in US ecommerce – transformative journey from 2023 to 2024
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July 23, 2024
6
min read
Generative AI in e‑commerce customer service
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August 4, 2023
5
min read
Finding the Right CS Automation Software
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April 28, 2023
10
min read
An Introduction to AI in Customer Service
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December 23, 2022
10
min read
The Customer Service Automation Handbook for Online Businesses
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December 1, 2022
10
min read
Zowie's Guide to Live Chat for Ecommerce
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October 4, 2022
5
min read
Zowie's Ecommerce Customer Service Toolkit
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August 18, 2022
5
min read
The Customer Service-Led Growth Playbook
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Webinars
Did you miss a webinar? Watch it now.
October 17, 2024
How to transform Customer Service into a marketing engine
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October 8, 2024
How to choose the best AI Customer Service tool for 2025 challenges
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October 3, 2024
5 AI strategies to generate revenue in 2025
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September 12, 2024
Hire AI Agent & save your BFCM
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September 5, 2024
Ecommerce evolution: AI’s impact on Customer Experience
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August 26, 2024
AI Strategies to boost revenue and customer experience
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August 8, 2024
Handle peak season with AI and never miss SLAs
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July 9, 2024
Why implementing AI agent is the fastest way to boost revenue and CX in ecommerce
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May 6, 2024
Unlocking Ecommerce Growth with Zowie & Klaviyo
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April 17, 2024
What the AI industry doesn’t want you to know about CX automation and GenAI
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April 4, 2024
What should you expect from AI in your customer service platform?
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March 3, 2024
Zowie's Product Demo
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February 14, 2024
Step Into a New Era of Ecommerce Customer Service
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October 4, 2023
Generative AI in Customer Support: Benefits & Practical Applications
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October 4, 2023
Introducing the reimagined Zowie Chatbot, powered by X2
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October 4, 2023
AI Trends Redefining Ecommerce in 2024
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July 20, 2023
How InPost Cut Phone Calls by 25% Overnight
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February 15, 2023
ChatGPT, AI, and the Future of Customer Service
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February 15, 2023
Building a CS Team That Balances Tech and the Human Touch
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February 2, 2023
Building a Proactive Customer Service Organization
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February 2, 2023
A New Reality for Ecommerce: Finding the Balance in the Post-Covid Era
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January 24, 2023
Do More With Less: Using Data to Effectively Staff and Scale CS
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December 28, 2022
Showcasing the Value of Customer Support Through Data
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December 16, 2022
Building an Ecommerce Brand From the Ground Up
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November 24, 2022
Google Business Messages: Conversational Commerce & Customer Support at Scale
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November 10, 2022
How to Achieve 30% Chat Automation in 10 Minutes or Less
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September 23, 2022
3 Ways to Unlock Customer Support's Revenue Generating Potential
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August 12, 2022
Eliminate Your Backlog With Zowie's Email Ticket Automation
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July 29, 2022
Q&A: How Giesswein Scaled by Over 40% Across 17 Markets
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Latest from the Zowie Blog
Don't miss our most popular posts from our blog!
September 27, 2024
6
min read
Meeting customer expectations in a 24/7 world
Read now
September 26, 2024
9
min read
How AI in Customer Support can help brands avoid bad reviews
Read now
August 30, 2024
7
min read
How to define the CS Manager role to increase sales (and not just manage chaos)
Read now
August 28, 2024
6
min read
Why conversation trump deflections in ecommerce
Read now
August 9, 2024
4
min read
From data to conversation: AI’s impact on ecommerce in 2024
Read now
August 9, 2024
7
min read
How to grow your ecommerce margins with AI Agent
Read now
August 2, 2024
9
min read
What Makes AI Agents So Great For Ecommerce Compared To Traditional Chatbots?
Read now
July 30, 2024
8
min read
Don’t Hold Your Brand Back – Use AI Agent
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July 12, 2024
7
min read
Service is selling - the most promising areas to implement AI in ecommerce
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July 11, 2024
5
min read
Why Now is the Best Time for Scaling International Customer Support
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May 23, 2024
10
min read
Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
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May 7, 2024
3
min read
Master Conversational SMS Using Zowie's Integration With Klaviyo
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April 18, 2024
5
min read
Omnipresence: The Confidence Boost Your Customers Need
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April 2, 2024
9
min read
How to Increase Customer Lifetime Value (CLV) Using Customer Service
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March 25, 2024
7
min read
What is Customer Service Outsourcing & Do You Need It?
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March 18, 2024
7
min read
Reactive vs Proactive Customer Service and How to Use Both
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March 7, 2024
5
min read
10 Customer Service Resources to Help With Everyday Issues
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February 27, 2024
9
min read
15 Essential Tips: How to Increase Productivity in Customer Service
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February 20, 2024
3
min read
Enter a New Era of Customer Service with Zowie Inbox
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January 8, 2024
8
min read
Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?
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January 4, 2024
9
min read
How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices
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December 29, 2023
9
min read
How to Choose the Best Ecommerce Customer Service Software
Read now
December 27, 2023
7
min read
Top 10 Trends in Customer Service Technology
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December 19, 2023
5
min read
How Zowie Customers Cut Their Resolution Times in Half During Black Friday Cyber Monday (BFCM) 2023
Read now
December 15, 2023
6
min read
Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot
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December 12, 2023
9
min read
Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits
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December 8, 2023
6
min read
Purchase Intent: What Is It, and Why Does It Deserve Your Attention?
Read now
December 5, 2023
2
min read
Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI
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November 22, 2023
5
min read
How to Build a Team of Super Agents with AI
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November 21, 2023
9
min read
Your Ultimate Guide to Soft Skills in Customer Service
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November 2, 2023
5
min read
How to Get Your Customer Support Team Ready for Peak-Season Spikes
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October 26, 2023
9
min read
Everything You Need to Know on How to Handle Customer Complaints
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October 20, 2023
10
min read
23 Customer Service Tips From Zowie Experts to Make Your Team More Effective
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October 16, 2023
3
min read
What Can Generative AI Do in Customer Service?
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October 6, 2023
12
min read
Top 19 Customer Support Metrics to Measure
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October 2, 2023
9
min read
Customer Success vs Customer Service: 7 Key Differences
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September 25, 2023
10
min read
How Does an NLP Chatbot Actually Work? Your Ultimate Guide
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September 18, 2023
11
min read
How to Elevate Your Ecommerce Customer Service: 11 Proven Tips
Read now
September 13, 2023
7
min read
How to Build Your Chatbot Knowledge Base in 3 Simple Steps
Read now
September 7, 2023
5
min read
Chatbot vs Conversational AI: What’s the Difference?
Read now
August 30, 2023
9
min read
All About Customer Satisfaction (CSAT): What It Is and How to Measure It
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August 25, 2023
7
min read
What Makes a Good Chatbot? Nine Must-Have Features
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August 14, 2023
8
min read
Understanding Ticket Deflection + 11 Strategies That Work
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August 10, 2023
5
min read
How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]
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July 28, 2023
8
min read
What Is Customer Sentiment and Why Is It So Important?
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July 24, 2023
9
min read
How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
Read now
July 21, 2023
7
min read
Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
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July 13, 2023
9
min read
Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It
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July 10, 2023
7
min read
Mastering The Art of Time Management in Customer Service
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June 29, 2023
10
min read
What is Customer Experience Automation (CXA)?
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June 23, 2023
9
min read
What Are AI Chatbots & How Are They Used in Ecommerce?
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June 20, 2023
8
min read
What is Personalized Customer Service? Definition, Examples, and Benefits
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June 13, 2023
7
min read
All About the Customer Self-Service Model: Definition, Examples, and Benefits
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June 1, 2023
5
min read
9 Ways Customer Service Can Play a Bigger Role in Sales
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May 26, 2023
9
min read
What is Omnichannel Customer Service?
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May 5, 2023
5
min read
7 Customer Support-Led Ecommerce Growth Strategies
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April 20, 2023
8
min read
D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
Read now
April 11, 2023
7
min read
How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
Read now
February 17, 2023
4
min read
The Best Places to Launch Proactive Chat on Your Website
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January 31, 2023
5
min read
5 Ways Automation Is Redefining Customer Service
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January 17, 2023
6
min read
Unlock Your Potential With Customer Service Automation
Read now
January 5, 2023
5
min read
3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation
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December 14, 2022
5
min read
Transform Your Customer Service with Live Chat
Read now
December 9, 2022
3
min read
Dispelling the Top 5 Myths Around AI-Powered Customer Service
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December 1, 2022
2
min read
Delight Customers with Google Business Messages—Your Newest Support Channel
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October 18, 2022
4
min read
How to Improve Your CX With Automation This Holiday Season (and Beyond)
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September 20, 2022
6
min read
4 Simple Ways Your Customer Support Team Can Drive Revenue
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August 19, 2022
7
min read
How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It
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May 24, 2022
4
min read
Zowie closes $14M in Series A funding
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January 5, 2022
9
min read
What is D2C? Your Guide for 2022 [Meaning and Examples]
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July 27, 2020
5
min read
Top 8 Marketing Automation Trends for 2021
Read now