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Generative AI in Customer Support: Benefits & Practical Applications
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FEATURED CONTENT
An Introduction to AI in Customer Service
Everything you need to know about customer service AI, and how to make the most of this technology
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Ebooks
Improve your customer service with our guides and ebooks.
August 4, 2023
5
min read
Finding the Right CS Automation Software
Read now
April 28, 2023
10
min read
An Introduction to AI in Customer Service
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December 23, 2022
10
min read
The Customer Service Automation Handbook for Online Businesses
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December 1, 2022
10
min read
Zowie's Guide to Live Chat for Ecommerce
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October 4, 2022
5
min read
Zowie's Ecommerce Customer Service Toolkit
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August 18, 2022
5
min read
The Customer Service-Led Growth Playbook
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Webinars
Did you miss a webinar? Watch it now.
November 30, 2023
Zowie's Product Demo
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October 26, 2023
How to Prepare Your Customer Service Team Ahead of Your Peak Season
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October 4, 2023
Generative AI in Customer Support: Benefits & Practical Applications
Watch now
February 15, 2023
ChatGPT, AI, and the Future of Customer Service
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February 15, 2023
Building a CS Team That Balances Tech and the Human Touch
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February 2, 2023
Building a Proactive Customer Service Organization
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February 2, 2023
A New Reality for Ecommerce: Finding the Balance in the Post-Covid Era
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January 24, 2023
Do More With Less: Using Data to Effectively Staff and Scale CS
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December 28, 2022
Showcasing the Value of Customer Support Through Data
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December 20, 2022
How to Maximize Customer Support Through Automation
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December 16, 2022
Building an Ecommerce Brand From the Ground Up
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December 1, 2022
Balancing Efficiency and Quality in D2C Customer Service
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November 24, 2022
Google Business Messages: Conversational Commerce & Customer Support at Scale
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November 10, 2022
How to Achieve 30% Chat Automation in 10 Minutes or Less
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September 23, 2022
3 Ways to Unlock Customer Support's Revenue Generating Potential
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August 12, 2022
Eliminate Your Backlog With Zowie's Email Ticket Automation
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July 29, 2022
Q&A: How Giesswein Scaled by Over 40% Across 17 Markets
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June 24, 2022
Product Demo Webinar With Zowie Co-Founder Maciek Ciolek
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Latest from the Zowie Blog
Don't miss our most popular posts from our blog!
November 22, 2023
5
min read
How to Build a Team of Super Agents with AI
Read now
November 21, 2023
9
min read
Your Ultimate Guide to Soft Skills in Customer Service
Read now
November 2, 2023
5
min read
How to Get Your Customer Support Team Ready for Peak-Season Spikes
Read now
October 26, 2023
9
min read
Everything You Need to Know on How to Handle Customer Complaints
Read now
October 20, 2023
10
min read
23 Customer Service Tips From Zowie Experts to Make Your Team More Effective
Read now
October 16, 2023
3
min read
What Can Generative AI Do in Customer Service?
Read now
October 6, 2023
12
min read
Top 19 Customer Support Metrics to Measure
Read now
October 2, 2023
9
min read
Customer Success vs Customer Service: 7 Key Differences
Read now
September 25, 2023
10
min read
How Does an NLP Chatbot Actually Work? Your Ultimate Guide
Read now
September 18, 2023
11
min read
How to Elevate Your Ecommerce Customer Service: 11 Proven Tips
Read now
September 13, 2023
7
min read
How to Build Your Chatbot Knowledge Base in 3 Simple Steps
Read now
September 7, 2023
5
min read
Chatbot vs Conversational AI: What’s the Difference?
Read now
August 30, 2023
9
min read
All About Customer Satisfaction (CSAT): What It Is and How to Measure It
Read now
August 25, 2023
7
min read
What Makes a Good Chatbot? Nine Must-Have Features
Read now
August 14, 2023
8
min read
Understanding Ticket Deflection + 11 Strategies That Work
Read now
August 10, 2023
5
min read
How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]
Read now
August 4, 2023
8
min read
A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know
Read now
July 28, 2023
8
min read
What Is Customer Sentiment and Why Is It So Important?
Read now
July 27, 2023
7
min read
Reactive vs Proactive Customer Service and How to Use Both
Read now
July 24, 2023
9
min read
How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
Read now
July 21, 2023
7
min read
Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
Read now
July 13, 2023
9
min read
Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It
Read now
July 12, 2023
10
min read
Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
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July 10, 2023
7
min read
Mastering The Art of Time Management in Customer Service
Read now
June 29, 2023
10
min read
What is Customer Experience Automation (CXA)?
Read now
June 23, 2023
9
min read
What Are AI Chatbots & How Are They Used in Ecommerce?
Read now
June 20, 2023
8
min read
What is Personalized Customer Service? Definition, Examples, and Benefits
Read now
June 13, 2023
7
min read
All About the Customer Self-Service Model: Definition, Examples, and Benefits
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June 7, 2023
7
min read
7 Things You Can Already Do With Customer Service Technology
Read now
June 1, 2023
5
min read
9 Ways Customer Service Can Play a Bigger Role in Sales
Read now
May 26, 2023
9
min read
What is Omnichannel Customer Service?
Read now
May 17, 2023
7
min read
Optimizing Customer Support Without Outsourcing: Considerations and Alternatives
Read now
May 5, 2023
5
min read
7 Customer Support-Led Ecommerce Growth Strategies
Read now
April 20, 2023
8
min read
D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
Read now
April 11, 2023
7
min read
How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
Read now
February 17, 2023
4
min read
The Best Places to Launch Proactive Chat on Your Website
Read now
January 31, 2023
5
min read
5 Ways Automation Is Redefining Customer Service
Read now
January 17, 2023
6
min read
Unlock Your Potential With Customer Service Automation
Read now
January 5, 2023
5
min read
3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation
Read now
December 14, 2022
5
min read
Transform Your Customer Service with Live Chat
Read now
December 9, 2022
3
min read
Dispelling the Top 5 Myths Around AI-Powered Customer Service
Read now
December 1, 2022
2
min read
Delight Customers with Google Business Messages—Your Newest Support Channel
Read now
November 25, 2022
8
min read
10 Ways Customer Support Chatbots Are Redefining Excellent Service
Read now
November 11, 2022
6
min read
Purchase Intent: What Is It, and Why Does It Deserve Your Attention?
Read now
November 3, 2022
5
min read
How to Choose the Best Ecommerce Customer Service Software for Your Business
Read now
October 18, 2022
4
min read
How to Improve Your CX With Automation This Holiday Season (and Beyond)
Read now
September 20, 2022
6
min read
4 Simple Ways Your Customer Support Team Can Drive Revenue
Read now
August 19, 2022
7
min read
How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It
Read now
May 24, 2022
4
min read
Zowie closes $14M in Series A funding
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January 5, 2022
9
min read
What is D2C? Your Guide for 2022 [Meaning and Examples]
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July 27, 2020
5
min read
Top 8 Marketing Automation Trends for 2021
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