The CX Lab
How to supercharge your CX with AI
Join Zowie’s very own Oliwer Goliński in conversations with CX industry leaders. We’ll help you navigate the world of AI in customer service and unlock the potential of this technology for your business.
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Join Zowie’s very own Oliwer Goliński in conversations with CX industry leaders. We’ll help you navigate the world of AI in customer service and unlock the potential of this technology for your business.
Discover how AI and video can revolutionize ecommerce by creating tailored customer journeys that lead to higher conversions. Explore strategies for personalization, integrating shoppable videos, and leveraging AI to understand customer behavior and preferences. Learn how to build trust, avoid common pitfalls, and measure the success of personalized strategies. Dive into the future of AI and video in crafting engaging and seamless customer experiences.
CMO at buywith
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Discover proven, proactive retention strategies tailored for high-growth SaaS companies. We dive into actionable tactics to reduce churn, boost customer loyalty, and maximize long-term value—empowering your business to stay competitive and grow sustainably.
Customer Success Director at Zowie
In this episode, we dive into how customer service can be a powerful strategic tool. Our guest, Jacen Cabading, Senior Care Specialist at Monos, reveals his approach to transforming everyday customer conversations into a competitive advantage. Learn how Jacen leverages personalized service and AI to turn interactions into free marketing and drive brand growth.
Senior Care Specialist at Monos
In this episode, we explore how to blend AI and human touch to create exceptional customer journeys. Our guest, Wendi Mills, shares her insights on leveraging AI to enhance customer interactions while maintaining a personal touch.
Snr Customer Service Manager at MSQC
