60M+
Conversations a year handled by agents built in Agent Studio
Measured across Zowie production traffic Jan–Dec 2025
Agent Studio
One studio.
3 ways to build.
Design, test, and deploy every AI agent your brand needs - from scripted flows to open-ended conversations - without switching tools or rebuilding from scratch.
Anyone gets you to 75. We built this to get you to 90.
Most platforms get you a working agent fast. Agent Studio is built for teams who need more.
How it works
Three ways an agent answers. All built in one studio.
Flows
Guided execution for processes that need to run exactly as designed
Build multi-step conversations where every branch, condition, and action is defined up front. Flows compile before they run - no surprises at runtime.
Learn morePlaybooks
Dynamic responses for conversations that need judgment, not rigid steps
Define goals and guardrails in plain language. Playbooks let your agents handle nuanced conversations without scripting every possible path.
Learn moreKnowledge
Instant answers from your documentation, without engineering overhead
Connect your knowledge base, help articles, and product data. Agents retrieve accurate answers in real time - no fine-tuning required.
Learn moreDemo
See the three execution models, in production
Decision Engine
The compiled execution layer under Flows
Flows compile before they run - so the steps that can’t go wrong don’t depend on what the model decides in the moment.
Deterministic execution
Compiled flows don’t drift. The same input always routes to the same output, every time.
Build-time conditions
Logic is checked when the flow ships. Errors surface before customers see them.
Full audit trail
Every decision logs its inputs, outputs, and rationale. Replay any conversation, any time.
For your team
Built for everyone on your team
Agent Studio is one environment for every skill level - CX managers work visually, developers wire in APIs, and power users combine both.
Actions with side effects
Read & write to your systems during a conversation.
Information during agents
Pull live data from CRMs, ERPs, and custom APIs.
Escalation routing
Transfer to the right human agent with full context.
Authorizations
Request and validate customer approvals inline.
Discounts
Apply personalized offers based on customer tier.
Conditions
Branch conversation paths based on real-time data.
One agent.
Every channel.
The logic, tone, and compliance rules stay the same across every channel.
Building blocks
What every agent runs on
Personas
Define how your agent sounds - tone, vocabulary, and brand voice - across every channel.
Intents
Classify every inbound message so the right flow, playbook, or response kicks in automatically.
Knowledge
Connect your documentation and product data. Agents retrieve accurate answers in real time.
Flows
Build multi-step processes that execute exactly as designed - deterministically, every time.
Playbooks
Set goals and guardrails in plain language for conversations that require judgment.
Guidelines
Set hard rules that apply across all agents - what to say, avoid, and never do.
Segmentation
Route conversations based on customer tier, history, or any attribute from your CRM.
Languages
Deploy in any language with locale-aware responses. One agent, global reach.
Deployment
Cloud, private cloud, or on-prem. Same codebase, features, and support.
Cloud
Fully managed by Zowie. Deploy in minutes, scale without infrastructure work.
- Instant provisioning
- Automatic updates and security patches
- 99.9% uptime SLA
- Zowie-managed data residency
- Shared multi-tenant infrastructure
Private Cloud
Your infrastructure, Zowie's software. Full isolation without the ops overhead.
- Dedicated cloud environment
- Your VPC, your data
- SOC 2 and ISO 27001 compliant
- Custom data residency (EU, US, APAC)
- Zowie-managed upgrades on your schedule
On-prem
Fully on your servers. For enterprises where data never leaves the building.
- Air-gapped deployment available
- Complete data sovereignty
- Integrate with internal security tooling
- On-site support and SLA options
- Self-managed or assisted operations
The platform
Build here. Deploy, monitor, and improve from one connected loop.
01
Build
Persona, Intents, Knowledge, Flows, Playbooks, Guidelines, and more.
02
Deploy
Routes every conversation to the right agent on the first try.
03
Interface
Delivers it on chat, email, voice, or any channel your brand owns.
04
Monitor
Watches every interaction. Custom scorecards. Real-time issue detection.
05
Improve
Show the reasoning behind every decision. Debug, retrain, ship.
Agent Connect
Bring your own agents
Custom builds from LangGraph, OpenAI, or your in-house stack plug into Orchestrator, Supervisor, and Traces. Same orchestration, same observability, same loop.
