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Join 150+ other leaders that transformed their CX with Zowie:

Achieve unmatched customer service performance

The generative AI-powered customer service platform.
Deliver highly personalized experiences while solving 1.5x more tickets every day.

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Leading brands transform their customer service with Zowie

Deliver 150% output every day

78%
faster first response time
12%
drop in resolution time
4.7/5
average agent CSAT score

Boost productivity

Agents spend most of their workday in the help desk. We've improved everything for the fastest, most efficient experience, helping you get more done.
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Bar chart comparing average ticket opening time, showing Zowie at 0.2 seconds and others at about 2.5 seconds, with Zowie’s time highlighted as 0.2s, a 92% decrease. Zowie

Enjoy unparalleled speed

Say goodbye to frozen pages and slow-loading windows. Zowie’s cutting-edge solution responds to requests in milliseconds.
Customer messages from Patricia Smith, Omar Rodriguez Lopez, and Anthony Clarks are sorted to order tracking, returns, and complaints categories with respective SLA times of 1h, 4h, and 2h. Zowie AI will help them

Simplify effective ticket routing

Smartly manage tickets by subject, intent, customer profile, and more. Stop reassignments and instantly get customers to the right team the first time.
Customer Anthony Clarks says size doesn’t fit, with two returns specialists Anna James at full capacity and Jake Wilson with available capacity.

Balance workloads with auto-assign

Remove ticket selection by auto-assigning conversations based on team capacity and skills. Now, every agent receives the perfect workload.
Comparison of two chat interface designs highlighting 30% more conversation space on the right design.

Maximize screen space for greater context

Enjoy a sleek design without the distractions. Zowie prioritizes messages and context so you can see more without scrolling.
Keyboard shortcuts for email actions: Snooze with Command + Shift + D, Send with Return key, Close with Command + Shift + C; Forward and Silent Close are dimmed.

Save time with keyboard shortcuts

Streamline work with keyboard shortcuts. Send, Close, Search, Change Tickets — complete complex tasks in one movement.
User interface showing two related conversations from Ricardo Rodriguez about order 0472, assigned to different agents, with a notification indicating a duplicated ticket detected.

Eliminate duplicate tickets

Stop wasting time resolving the same issue twice. Zowie identifies tickets from the same customer or order. 
Email interface split in half showing light mode on the left with an inbox and chat about a product, and dark mode on the right with customer details and chat messages.

Choose Light or Dark mode

Ease eye strain and boost mental well-being with the power to choose between Light and Dark mode.

Boost productivity

Personalize every interaction

Streamline conversations by providing customer information in one spot. Now, your team can provide exceptional, personalized experiences that build brand loyalty.
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A collection of various digital platform logos including Shopify, Magento, Yotpo, and others arranged in scattered circular backgrounds.

Manage everything from one place

Access external data within Zowie through seamless integrations. Finally, no more tab switching!
Email from Anna Watson stating she placed an order over a week ago but still hasn’t received it; summary notes Anna is waiting 3 days longer than estimated. Zowie AI

Recap conversations with Quick Summary

Get instant context on all customer conversations. Zowie turns lengthy emails and chat exchanges into short recaps.
User interface showing text style options including Fix spelling, Casual, Friendly (selected), Formal, Shorter, and Longer, with a message draft visible below. Zowie AI

Improve replies with Write Assist

Instantly check spelling, improve grammar, and convert bullet points into engaging messages that embrace your brand style and tone.
Chat interface showing a man with glasses sending a message in Spanish asking 'Where is my package?' and the same message translated into English. Zowie AI

Deliver support in any language

Offer lightning-fast, accurate communication in 175 languages with the ability to translate all incoming and outgoing chats, emails, and social messages.

Personalize every interaction

Perfect the online experience

Make your agents 50% more effective with AI. Deliver value in every conversation while unlocking a new source of revenue.
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Order refund interface showing products Apron and Cap with quantities, prices, refund amounts, reason for refund dropdown, note box, and Refund button. Zowie AI

Access effortless order management

Easily handle orders, refunds, and exchanges, all within the Zowie platform.
A chat bubble asks which shoes are better for a summer trip to Greece with a product card showing visited shoes and a detected buying intent badge, estimated budget $45.90 USD. Zowie AI

Connect customers with agents

Identify potential buyers and introduce them to agents who can offer advice and remove issues at checkout.
Chat message from Agent John Wills suggesting three sock packs as a perfect match for new sneakers: neutral socks 3 pack $59, earth socks 3 pack $69, and pink socks 2 pack $39. Zowie AI

Offer insights that drive sales

Equip agents with in-depth details on every item, enabling effortless, personalized recommendations that boost conversions and AOV.
Coupon codes panel showing two codes: SPRINGSALE25 active with expiry on 1st Feb 2024, and SAVE20NOW expired on 4th Jan 2024. Zowie AI

Leverage discounts for more conversions

Share and create discount codes to turn hesitant shoppers into customers.
Two approved customer reviews with star ratings, one rated 4 stars praising quality and packaging, and another rated 5 stars praising fit and flattering look. Zowie AI

Better understand each customer

Provide agents with more information about a visitor they are speaking to, including their past interactions and product reviews.

Perfect the online experience

POWERED BY
Zowie
We developed a specialized large language model (LLM) to meet the unique needs of ecommerce brands.
  • Designed for ecommerce
  • Highly trained
  • Tailored to your brand
  • Secure and private
Discover Zowie X2
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Integrates with your existing tech stack

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see all integrations

Maximize every customer interaction

Offer every shopper exactly what they need, when they need it, with Zowie’s all-in-one customer support solution.

Convert, support, and retain shoppers by supporting them on the entire customer journey
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Leverage conversational insights to unlock business growth and increase revenue.
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Discover why leading brands love Zowie

Zowie was awarded the "Users Love Us" G2 badge
4.7 out of 5
With Zowie, we’re not just solving tickets faster — we’re building deeper relationships with our customers. The future is clear — customers won’t navigate websites. They’ll just ask, and the AI will handle the rest. With Zowie, we’re already making that future a reality.
– Mike Wu, Senior Director, Ecommerce and CX at

Want to get 1.5X
more done every day?

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