AI you can hand your customer to
The AI agent platform leading enterprises run in production. Built for the brands where getting customer-facing AI wrong isn’t an option.
100%
Deterministic execution of the workflows that can't go wrong. Refunds, claims, eligibility, identity.
100M
Conversations a year routed and resolved across banking, insurance, telecom, and commerce.
6 weeks
Leading insurer, live in production. Kickoff to deployment for a regulated insurer, in front of customers.
Overview
Build, deploy, and monitor every
customer-facing AI agent
From support and claims to conversational banking and commerce.
Build
The processes that have to be right. Claims. Refunds by country and tier. Identity checks at 3am. Configure how the agent thinks, knows, and behaves. CX self-serves. Engineering governs.
Learn moreDeploy
Voice, chat, app, contact center. One agent across every channel your customer reaches you on. The customer never repeats themselves. The agent never loses context.
Learn moreMonitor
Quality scoring on every conversation. Reasoning logged on every decision. The feedback loop that turns a good agent into an operation you can rely on.
Learn moreDecision Engine
Hand them to the AI that does the right thing
Refunds, claims, and identity checks that don’t drift.
Other platforms
Most platforms blur the language model and your business rules. When the model drifts, so do the decisions.
Zowie
A separate engine runs your rules. The language model talks to your customer. Every decision is determined by your policies - not by what the model decides that day.
Open platform
The platform stays
Everything else is yours. Any LLM. Any agent. Any voice.
Bring your own agents
Pick your language model. Pick your voice. Swap any of them without rewriting what you've built. The components you choose today don't lock you into the components you'll need tomorrow.
Build agents on Zowie
Connect agents your team built elsewhere. Connect agents from your vendors. They all run on the same platform, with the same quality monitoring, and the same audit trail.
“We knew we needed automation, but most AI platforms felt like black boxes. They charged per seat, limited access, and gave us no control over how AI actually worked.”
Mike Wu
Senior Director, Ecommerce and CX, Monos
Compliance
Hand them to AI you can trust
Supervisor scores every conversation against your standards.
Traces logs the full reasoning behind every decision.
You see what the AI does, when it does it, and why.
