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AI Resources

Stay up-to-date on the latest AI trends, resources, and pressing questions with our comprehensive resource center.
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April 17, 2025
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4
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Decision Engine: Revolutionizing Process Automation with GenAI
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April 16, 2025
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4
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The Internet Is Broken. Let's Fix It.
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April 9, 2025
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6
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Which Department Should Start AI Agent Adoption?
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April 3, 2025
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4
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Introducing Zowie Knowledge
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May 26, 2025
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2
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The AI Agents Playbook for Customer Service Leaders
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December 20, 2024
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2
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The state of AI in customer service
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May 9, 2025
Can AI in CX Be Human?
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After this 5 class course, you’ll understand:
Commonly used phrases & acronyms in AI
How generative AI (like ChatGPT) works
The benefits and limitations of AI in CS
Top 10 AI Agents for Financial Services in 2025
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April 19, 2024
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3
 min read
Top 10 AI Agents for Financial Services in 2025
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April 3, 2025
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4
 min read
Introducing Zowie Knowledge
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March 5, 2025
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4
 min read
7 Ways AI Agents Could Redefine the Customer Journey
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February 20, 2024
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3
 min read
Enter a New Era of Customer Service with Zowie Inbox
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March 2, 2025
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3
 min read
AI, Generative AI, and Large Language Models: What You Need to Know
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January 21, 2025
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3
 min read
The future of customer service is here: master AI Agents in 2025
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January 14, 2025
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3
 min read
Top 5 AI courses for CS and CX pros who want to finally master AI implementation
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November 27, 2024
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5
 min read
The untapped goldmine - how modern customer service drives revenue
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November 27, 2024
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4
 min read
One thing you should remember about AI in customer service from 2024
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November 15, 2024
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4
 min read
5 AI revenue-generating strategies you can start implementing today
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November 14, 2024
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3
 min read
AI in customer service – practical guide to empowering teams and driving revenue
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August 9, 2024
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7
 min read
How to grow your ecommerce margins with AI Agent
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August 9, 2024
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4
 min read
From data to conversation: AI’s impact on ecommerce in 2024
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March 7, 2024
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5
 min read
10 Customer Service Resources to Help With Everyday Issues
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February 27, 2024
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9
 min read
15 Essential Tips: How to Increase Productivity in Customer Service
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February 9, 2024
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7
 min read
How to Improve Your Customer Experience by Using AI Like the Biggest Players in Ecommerce
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January 29, 2024
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5
 min read
5 AI Trends to Watch for in Ecommerce in 2024
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January 19, 2024
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6
 min read
What Is a Virtual Agent and Why Adding One Is the Secret to Exceptional Customer Experiences
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January 15, 2024
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6
 min read
What to Know to Confidently Pick the Best AI Chatbot for Customer Service
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January 4, 2024
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9
 min read
How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices
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December 13, 2023
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8
 min read
17 Ways to Improve the Customer Experience
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December 12, 2023
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9
 min read
Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits
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November 22, 2023
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5
 min read
How to Build a Team of Super Agents with AI
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October 16, 2023
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3
 min read
What Can Generative AI Do in Customer Service?
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September 25, 2023
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10
 min read
How Does an NLP Chatbot Actually Work? Your Ultimate Guide
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September 13, 2023
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7
 min read
How to Build Your Chatbot Knowledge Base in 3 Simple Steps
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September 7, 2023
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5
 min read
Chatbot vs Conversational AI: What’s the Difference?
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August 14, 2023
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8
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Understanding Ticket Deflection + 11 Strategies That Work
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August 10, 2023
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5
 min read
How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]
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August 4, 2023
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8
 min read
A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know
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July 28, 2023
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8
 min read
What Is Customer Sentiment and Why Is It So Important?
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July 24, 2023
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9
 min read
How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
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July 21, 2023
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7
 min read
Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
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June 23, 2023
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9
 min read
What Are AI Chatbots & How Are They Used in Ecommerce?
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June 13, 2023
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7
 min read
All About the Customer Self-Service Model: Definition, Examples, and Benefits
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December 27, 2023
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7
 min read
Top 10 Trends in Customer Service Technology
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April 4, 2023
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9
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5 Ways You Can Leverage AI to Boost Your Average Order Value (AOV)
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December 28, 2023
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5
 min read
50+ Vital Statistics on AI in Customer Service for 2024
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April 17, 2023
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8
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5 Advantages of Automated Customer Service [Complete Guide]
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April 19, 2023
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9
 min read
Revolutionize Your Customer Service with AI: 9 Places to Start
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May 23, 2024
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10
 min read
Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
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April 11, 2023
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7
 min read
How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
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April 7, 2023
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5
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5 Ways to Use Predictive Analytics in Customer Service [From Businesses Who Successfully Did It]
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March 20, 2023
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7
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Why AI Chatbots Aren’t Taking Over Customer Service Jobs
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April 25, 2023
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10
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How ChatGPT Is Shaping the Future of Customer Service
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March 29, 2023
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7
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7 Best Practices for Creating a Truly Conversational AI-Powered Chatbot
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February 28, 2023
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7
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Top 7 Questions on ChatGPT and AI in Customer Service — Answered
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January 17, 2023
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6
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Unlock Your Potential With Customer Service Automation
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December 29, 2023
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9
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How to Choose the Best Ecommerce Customer Service Software
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February 28, 2023
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10
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How to Compare AI Customer Service Chatbots
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January 31, 2023
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5
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5 Ways Automation Is Redefining Customer Service
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February 7, 2023
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7
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5 AI Trends in Customer Service to Watch in 2023
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January 8, 2024
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8
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Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?
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December 20, 2024
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2
 min read
The state of AI in customer service
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April 28, 2023
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10
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An Introduction to AI in Customer Service
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April 23, 2025
Automate 100% of your processes with GenAI
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March 31, 2025
What CX Looks Like When AI Actually Works
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February 25, 2025
5 Untold Truths About Generative AI in Customer Service
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February 24, 2025
The Role of a Customer Service Leader in the AI Era
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December 19, 2024
Przestań tracić, zacznij zyskiwać: Jak skutecznie wdrożyć AI w obsłudze klienta?
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November 21, 2024
What is the future of customer service teams?
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November 4, 2024
How omnichannel Customer Service unlocks revenue potential
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October 28, 2024
Winning Customer Service tactics for BFCM
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October 15, 2024
Leveraging AI to maximize conversions & minimize costs in ecommerce
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October 8, 2024
How to transform Customer Service into a marketing engine
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September 25, 2024
How to choose the best AI Customer Service tool for 2025 challenges
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September 24, 2024
5 AI strategies to generate revenue in 2025
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February 16, 2023
ChatGPT, AI, and the Future of Customer Service
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Enjoy unmatched
efficiency by automating
70% of chats within 4 weeks
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Fully deflect 30%
of order–related
email tickets
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Create an AI–powered
chatbot in minutes
with the  FAQ Scanner
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Leverage AI to
capture the  voice

of the customer
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Achieve 47%
‍higher AOV through
AI–powered chat
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Enjoy a 15% increase
in conversion rates
with proactive chat
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