What No One Tells You About AI Agents—And What It Takes to Make Them Work
Hosted by:
- Michał Partyka, CTO, Zowie
- Maciej Ciołek, COO, Zowie
AI agents are not magic. They don’t "learn everything" from historical tickets. They’re not human minds. And left unmanaged, they’ll make the wrong call—with confidence.
Generative AI has the power to transform customer service, but only if you know how to use it. In this exclusive webinar, Zowie’s CTO pulls back the curtain to reveal the 5 untold truths behind AI agents in customer service. What works. What doesn’t. And why businesses get it wrong.
This is the conversation you need to have before trusting AI with your customers.
Who Should Attend:
Customer Service Leaders – Understand how to deploy AI without risking customer trust.
Technical Leaders – Discover what it really takes to build and manage AI agents.
Operations & CX Teams – Learn why AI is only as good as the processes you give it.
Executives – See why the future of CX is conversational—and how to make it work at scale.
WEBINAR
5 Untold Truths About Generative AI in Customer Service
You’ll learn:
Czego się dowiesz?
Why AI agents don’t "learn" like humans—and what they really need to succeed.
Why historical tickets are not a training manual—and the critical data you’re missing.
The hidden role of business processes in AI performance—and why process beats content.
The myth of "plug and play" AI—and how ongoing training defines success.
Meet your hosts:
Poznaj prelegentów
Maciek Ciołek
COO
Zowie
Michał Partyka
CTO
Zowie
Meet your hosts:
Poznaj prelegentów
Maciek Ciołek
COO
,
Zowie
Michał Partyka
CTO
,
Zowie
Leading Zowie’s technology vision to empower enterprises with next-generation AI agents
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Past Event
03 November 2025
How to beat politics, fear, and status games when implementing AI
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