Logistics
The AI agent your customers reach before they call.
Tracking updates, delivery exceptions, returns, rescheduling - resolved before your phone queue builds. In every language, on every channel, at peak and off-peak.
Operations
What AI agents handle for logistics and delivery networks
Tracking, delivery exceptions, returns, and proactive updates - handled in the customer's language, connected to your carrier systems in real time.
Tracking and status
Where's my parcel is 70% of your contact volume. It shouldn't reach your team at all.
Connected to your carrier systems and order management in real time. The agent answers with live data, not cached responses.
I ordered something four days ago and I have no idea where it is.
I can check that for you. Can you share your order number or the email you ordered with?
sofia.m@email.com
Parcel at Via Roma 14 locker - arrived yesterday at 2pm. Pickup code: 4829. Sent to your email.
Business case
AI agents that work for your network.
Absorb the spike.
Black Friday, the Christmas rush, a carrier outage - contact volume doesn't grow linearly, it detonates. AI agents handle the spike without a staffing plan. The same platform that handles Tuesday handles peak.
Answer before they ask.
The customer who already knows their parcel is delayed doesn't call to ask. AI agents send the update, offer the resolution, and handle the reply - before the frustration builds and before your queue fills.
Resolve in every language.
InPost runs Zowie across multiple European markets in multiple languages. The platform doesn't need a separate team per country. Your AI agent speaks to customers in their language from day one.
Decision Engine
Why logistics leaders trust the platform in production.
The language model talks to your customer. A separate engine decides what happens. Most platforms blur the two. We don't.
Other platforms
Most platforms blur the language model and your exception rules. When the model drifts, so do the decisions - and so does your customer experience.
Zowie
A separate engine runs your rules. The language model talks to your customer. Every offer, every escalation, every redelivery is determined by your policies - not by what the model decides that day.
“We always want our users to be pleasantly surprised with their interaction. Zowie allows us to deliver a positive experience that exceeds expectations.”
Anna Janik
International Customer Care Director, InPost
53%
Of chats resolved by the AI agent without a human agent involved.
30%
Drop in incoming phone calls within the first month.
5 sec
Average wait time to reach an InPost agent.
Supervisor
Every conversation reviewed. Automatically.
At peak, your AI agents handle thousands of conversations a day. A wrong return deadline, a missed escalation, an incorrect redelivery - one systematic error multiplies silently. Supervisor evaluates every interaction in seconds and flags issues before your customers feel them.
Learn about SupervisorReady to see it working for your network?
Forty-five minutes with our team. Your volumes, your carriers, your peak season scenarios.