Logistics
The AI agent your customers reach before they call.
Tracking updates, delivery exceptions, returns, rescheduling - resolved before your phone queue builds. In every language, on every channel, at peak and off-peak.
Operations
What AI agents handle for logistics and delivery networks
Tracking, delivery exceptions, returns, and proactive updates - handled in the customer's language, connected to your carrier systems in real time.
Tracking and status
Where's my parcel is 70% of your contact volume. It shouldn't reach your team at all.
Connected to your carrier systems and order management in real time. The agent answers with live data, not cached responses.
I ordered something four days ago and I have no idea where it is.
I can check that for you. Can you share your order number or the email you ordered with?
sofia.m@email.com
Parcel at Via Roma 14 locker - arrived yesterday at 2pm. Pickup code: 4829. Sent to your email.
Delivery exceptions
Missed deliveries, wrong addresses, damaged parcels. The conversations that frustrate customers most - handled before the frustration compounds.
Decision Engine applies your exception rules exactly. Redelivery and compensation offers follow your policy, every time, without a human in the loop.
Courier marked a failed attempt - I was home all day. Now it's going back to the depot.
I can rebook the delivery right now, Piotr. What day works best?
Friday morning please.
Redelivery booked for Friday 8am-1pm. 1-hour window by SMS the morning before.
Returns and claims
Returns are high volume, low complexity, and completely automatable. Claims take more care. The AI agent handles both - and knows the difference.
Returns resolved in the conversation. Claims logged with everything the ops team needs to process them. Neither requires your agents.
I want to return something I ordered last week. It's the wrong size.
No problem. Can I take your order number?
ORD-992-114.
Free return until 17 June. Label on its way to your email - drop at any pick-up point. Refund in 5 business days.
Proactive updates
Most inbound contacts are avoidable. The customer calls because nobody told them what was happening. AI agents tell them first.
Proactive outreach cuts inbound volume. The customer who already knows their parcel is delayed doesn't call to ask.
Hi Lucas, your delivery today has been delayed. New ETA: tomorrow 10am-2pm. Reply with your preferred day to reschedule.
Thursday please.
Rescheduled for Thursday. You'll get a 1-hour window by SMS the morning before.
Business case
AI agents that work for your network.
Absorb the spike.
Black Friday, the Christmas rush, a carrier outage - contact volume doesn't grow linearly, it detonates. AI agents handle the spike without a staffing plan. The same platform that handles Tuesday handles peak.
Answer before they ask.
The customer who already knows their parcel is delayed doesn't call to ask. AI agents send the update, offer the resolution, and handle the reply - before the frustration builds and before your queue fills.
Resolve in every language.
InPost runs Zowie across multiple European markets in multiple languages. The platform doesn't need a separate team per country. Your AI agent speaks to customers in their language from day one.
Decision Engine
Why logistics leaders trust the platform in production.
The language model talks to your customer. A separate engine decides what happens. Most platforms blur the two. We don't.
Other platforms
Most platforms blur the language model and your business rules. When the model drifts, so do the decisions.
Zowie
A separate engine runs your rules. The language model talks to your customer. Every decision is determined by your policies - not by what the model decides that day.
Supervisor
Every conversation reviewed. Automatically.
At peak, your AI agents handle thousands of conversations a day. A wrong return deadline, a missed escalation, an incorrect redelivery - one systematic error multiplies silently. Supervisor evaluates every interaction in seconds and flags issues before your customers feel them.
Learn about Supervisor“We always want our users to be pleasantly surprised with their interaction. Zowie allows us to deliver a positive experience that exceeds expectations.”
Anna Janik
International Customer Care Director, InPost
53%
Of chats resolved by the AI agent without a human agent involved.
30%
Drop in incoming phone calls within the first month.
5 sec
Average wait time to reach an InPost agent.
Integrations
Connects to the systems you already use
Orchestrator pulls context from your existing tech stack before every routing decision. Integrate each system once - every agent inherits the context automatically.
- Shopify
- Adobe Commerce
- Okendo
Ready to see it working for your network?
Forty-five minutes with our team. Your volumes, your carriers, your peak season scenarios.