Retail and Commerce
The AI agent your customers buy from again.
Conversational shopping, faster orders, smoother returns - in every language and on every channel.
4x
Higher conversion rate.
20%
Higher average order value.
Operations
What AI agents handle for retail and commerce brands
Shopping, orders, returns, outreach, and customer care
- handled in the customer’s language, on every channel.
Shopping
The customer asks for a recommendation, browses with help, finds the right product, and buys without leaving the conversation.
Recommendations come from your real catalog and your real merchandising strategy. The agent knows what's in stock, what fits together, and what's worth showing.
I'm heading to Japan for two weeks. Need a carry-on that won't fall apart.
Three that fit: Carry-On Pro · Taupe ($295), Plus · Stone ($325), Hybrid · Sand ($345). All hard-shell, under 7kg.
The Pro in taupe. Add a packing cube set if it fits the budget.
Added. Carry-On Pro in Taupe plus the 5-piece compression cube set. $338 total, free shipping to your saved address.
Orders and returns
The customer tracks an order, changes a delivery, starts a return, exchanges a size, or gets help with a problem.
Returns and exchanges follow your real policy. The agent processes only what your rules allow.
The trail runners I ordered are too tight. Can I return them?
Order MN-44192, Trail Runner in Slate, size 42 - you're within the 30-day window. Want a refund, or an exchange in a different size?
Exchange, size 43.
Exchange MN-44192-X1 created. Drop the 42 at any partner pickup with this label. Your 43 ships once it's scanned in - no new charge.
Loyalty and outreach
The customer comes back, hears from you at the right moment, and stays a customer for longer.
Outreach happens at the right moment for the right customer, based on your actual data.
Hi Sara, your Weekender Olive is still in your cart. Free shipping expires tonight - still interested?
Olive or black - still torn. Olive feels right but black's more practical.
Olive is our bestseller this season. I can hold one with free shipping tonight.
Do it - olive please.
Customer care
The customer asks about an account, gets help with a password, or has a question that doesn't fit anywhere else.
Answers grounded in your approved content. Multi-language by default.
My loyalty points didn't apply at checkout. I had 480 points ready to use.
Found you, Emma. The 480 points are there - they didn't apply because the cart had a sale item. Points are full-price only.
That makes sense. Can I use them on my next order?
Yes - valid for 12 months, applies automatically on eligible items. Details sent to your email.
Business case
AI agents that work for your numbers.
Sell more.
Every conversation is a chance to grow AOV. The agent handles recommendations, upsells, and the conversations that turn a question into a sale.
Win back every time.
The most valuable customer already bought. AI agents reach out at the right moment - replenishment reminders, cart recovery, win-back - in their language, on their channel.
Resolve every issue, fast.
Orders, returns, account questions - resolved by AI in your customer's language, on whatever channel they chose. Cost per conversation drops.
“With Zowie, we’re not just solving tickets faster - we’re building deeper relationships with our customers. The future is clear - customers won’t navigate websites. They’ll just ask, and the AI will handle the rest. With Zowie, we’re already making that future a reality.”
Mike Wu
Senior Director, Ecommerce and CX, Monos
Integrations
Connects to the systems you already use
Orchestrator pulls context from your existing tech stack before every routing decision. Integrate each system once - every agent inherits the context automatically.
- Shopify
- Adobe Commerce
- Okendo
Customer stories
In production
Ready to see it working for your store?
Watch our AI agent handle a real shopping conversation - from browse to checkout.