100%
of AI interactions traced automatically
Traces
Every AI decision, explained
The complete reasoning chain behind every decision your AI agent makes. Every step visible and traceable.
Trace every decision. No sampling, no black boxes.
Every customer message that touches an AI agent gets a complete decision-chain log - intent classification, knowledge retrieval, tool calls, the final response - automatically.
Hey, what's the status of my bank transfer?
1
Conversation
The customer asks a question
The customer asks about their latest transfer. Behind the scenes, seven layers of AI reasoning fire in sequence.
2
Intent classification
Reasoning Engine names the intent
Candidates like balance.enquiry, transfer.lookup, and fraud.dispute are scored. Traces logs every LLM call, every candidate, and the model used - with timing.
3
Knowledge retrieval
The right policy is pulled in
Before any transaction data is shown, the agent retrieves the bank's Transaction Disclosure Policy. Traces records which documents were searched, their relevance scores, and which version was retrieved.
4
Decision Engine
Identity is verified deterministically
Identity verification runs as a deterministic program, not an LLM guess. Every condition, every branch, and every outcome is logged exactly as the program executed - compliance-grade auditability.
5
Playbook
Response is shaped for the customer
A Playbook takes the raw API response and formats it into clear, human-readable text. The exact LLM instructions, the data it received, and what it generated are all logged.
6
Tool call
Core banking is queried
The core banking system is called with the full request payload, exact response, and 210ms latency all logged. If the API had failed, returned unexpected data, or timed out, you'd see it here.
7
Response
The customer gets one clear answer
The final response delivered to the customer, alongside the source that informed it - Transaction Disclosure Policy v3.2, retrieved, applied, cited. The complete chain in 380ms end to end.
What it means for your team
Two teams.
One source of truth.
Whether you're investigating a customer escalation or debugging a production failure.
For CX leaders
When a customer escalates, open the trace. See which policy the AI retrieved, which process it followed, what data it used. Investigate in minutes, not days.
For technical leaders
Engineering-grade observability across the entire Zowie stack, out of the box. No gaps between reasoning and action.
“Zowie has significantly helped streamline our processes and enhance the customer experience. A powerful automation tool, and a team that goes deep into your business processes to deliver high value.”
Wojciech Kalota
Service Manager, Booksy
Traces is one part of Zowie's quality system
Test before launch.
Monitor in production.
Debug when something breaks.