Orchestrate Every Customer Interaction
Zowie Orchestrator connects every channel, every agent—AI or human—and every system into a single, intelligent flow.
The AI brain behind every conversation.
Zowie Orchestrator is the decision layer that powers how, where, and by whom every customer inquiry gets resolved. It knows why customers are reaching out, what data is needed to help them, and who—AI or human—should respond. It’s not just smart routing. It’s intelligent orchestration at scale.
Why Orchestrator is critical to your AI strategy
Connect all channels—chat, email, voice, social—and deliver consistent experiences everywhere.
Route between Zowie AI Agents, human agents, external AI agents, and in-house bots.
Leverages contact reason, historical data, and system context to direct each interaction to the right destination.
Gain full visibility and control over every interaction. One system to govern all your AI touchpoints.
Orchestration done right
Entry Point Recognition
Customer reaches out via any channel. Orchestrator identifies entry point and customer context.
Contact Reason & Context Analysis
Automatically determines why the customer is reaching out—pulls from past interactions and connected systems.
Smart Assignment
Sends the request to the right Zowie AI Agent, external bot, or human agent—instantly and accurately.
Built for complexity. Ready for scale.
of conversations routed through Orchestrator
Single pane of glass for multi-agent governance
Plug it in. Power everything.
Prebuilt integrations for Zendesk, Salesforce, Shopify, etc
Works with any LLM: OpenAI, Anthropic, Meta, Mistral
Secure & compliant: SOC 2 Type II, GDPR, CCPA
API support to extend routing logic
No-code rule engine for business teams
