75%
Reduction in support costs after Monos unified customer service, sales, and retention under Orchestrator.
Orchestrator
The right agent for the right task
Orchestrator reads intent, assigns the right agent, adapts the response to the channel, and logs every decision. The runtime your AI agent needs to actually run in production.
91%
First-try resolution
120ms
Average assignment time
0
Wrong transfers
An AI agent is an operation
A model that answers questions isn't the same thing as an agent your customers can reach. Between the model and the customer is a stack of decisions: which intent, which agent, which format, which channel. Most AI platforms hand-wave that stack.
How it works
One answer across four channels
The agent thinks once. Orchestrator renders the answer four ways and delivers each one to the channel that asked.
Same decision · four channels
Four moves in sequence
Four decisions on every conversation
Every customer message moves through four steps. They run in this order, on every conversation, every time. Every step is recorded. The audit trail is a side effect of the work, not a separate operation.
1
Read intent
Orchestrator classifies the customer's message before any routing decision. What is the customer asking, what kind of conversation is this, what does the agent need to know to handle it. The foundational step - without it, the other three can't run.
2
Assign the agent
Hand the conversation to the agent that owns it. When more than one is deployed (Zowie, third-party, in-house, human) Orchestrator picks the destination and the agent owns the resolution from there. Context travels with the assignment.
3
Adapt the format
The agent's underlying answer doesn't change. The rendering does. Email gets a subject line and full sentences. Chat gets short turns and inline buttons. Voice gets spoken language with contractions and no markdown. Same content, four formats, one Orchestrator pass.
4
Deliver the channel
Send the formatted response through the destination channel's API. The last mile.
The runtime layer
Build agents. Not the runtime.
Your team's job is the agent. Orchestrator is everything between the agent and the customer.
Integrate once
Connect your CRM, OMS, and loyalty stack once. Every agent inherits the integration.
Add channels freely
Add a channel without rebuilding agent logic. Orchestrator handles the format and delivery.
One API, every agent
Zowie agents, in-house builds, third-party vendors, and human teams - all behind a single API.
Integrations
Connects to the systems you already use
Orchestrator pulls context from your existing tech stack before every routing decision. Integrate each system once - every agent inherits the context automatically.
Proven in production
Measured against Monos's pre-deployment cost baseline. Baseline window confirmed with the customer. Seven years in production.
The platform around the agent
The platform around the agent
Orchestrator runs the agent in production. The rest of the Platform group handles what runs alongside it.
Inbox
The human surface above the agents. Live tickets, agent assists, escalations.
Insights
Reporting and analytics across every conversation Orchestrator routed.
Integrations
CRM, OMS, helpdesk, loyalty, payment - connect once, every agent inherits.
Security & compliance
Governance, audit trails, and certifications inherited by every agent.
See it in your stack. On traffic that mirrors yours.
A working session with our solutions team. We'll walk through how Orchestrator integrates with your existing channels, agents, and helpdesk, and what the runtime looks like on traffic that mirrors yours.