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UPCOMING EVENTS

Meet us in person

See which events we're attending and book your meeting to discover how to build an ultra-productive customer service team with Zowie.

CommerceNext

June 11 - 13, 2024
Hilton Midtown, New York
BOOK A MEETING
Zowie at this event
Maja Schaefer
CEO at Zowie
Maciek Ciołek
CPTO & Co–Founder at Zowie

Shoptalk Europe

June 3 - 5, 2024
Fira Gran Via, Barcelona
BOOK A MEETING
Zowie at this event
Maja Schaefer
CEO at Zowie
Aleem Iqbal
Enterprise Account Executive at Zowie

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March 25, 2024
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What is Customer Service Outsourcing & Do You Need It?
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March 18, 2024
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March 14, 2024
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Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
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March 7, 2024
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February 27, 2024
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February 20, 2024
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January 8, 2024
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January 4, 2024
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How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices
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December 29, 2023
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December 27, 2023
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December 19, 2023
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December 15, 2023
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Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits
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December 8, 2023
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Purchase Intent: What Is It, and Why Does It Deserve Your Attention?
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December 5, 2023
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Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI
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November 22, 2023
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November 21, 2023
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Your Ultimate Guide to Soft Skills in Customer Service
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November 2, 2023
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October 26, 2023
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Everything You Need to Know on How to Handle Customer Complaints
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October 20, 2023
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23 Customer Service Tips From Zowie Experts to Make Your Team More Effective
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October 16, 2023
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What Can Generative AI Do in Customer Service?
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October 6, 2023
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Top 19 Customer Support Metrics to Measure
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October 2, 2023
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Customer Success vs Customer Service: 7 Key Differences
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September 25, 2023
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September 18, 2023
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September 13, 2023
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September 7, 2023
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August 30, 2023
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All About Customer Satisfaction (CSAT): What It Is and How to Measure It
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August 25, 2023
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What Makes a Good Chatbot? Nine Must-Have Features
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August 14, 2023
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August 10, 2023
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How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]
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July 28, 2023
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8
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What Is Customer Sentiment and Why Is It So Important?
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July 24, 2023
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How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
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July 21, 2023
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7
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Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
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July 13, 2023
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Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It
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July 10, 2023
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June 29, 2023
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10
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What is Customer Experience Automation (CXA)?
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June 23, 2023
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9
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What Are AI Chatbots & How Are They Used in Ecommerce?
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June 20, 2023
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8
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What is Personalized Customer Service? Definition, Examples, and Benefits
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June 13, 2023
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All About the Customer Self-Service Model: Definition, Examples, and Benefits
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June 1, 2023
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May 26, 2023
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9
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What is Omnichannel Customer Service?
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May 5, 2023
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April 20, 2023
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February 17, 2023
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4
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January 31, 2023
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January 17, 2023
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January 5, 2023
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December 14, 2022
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December 9, 2022
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December 1, 2022
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Delight Customers with Google Business Messages—Your Newest Support Channel
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October 18, 2022
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September 20, 2022
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August 19, 2022
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May 24, 2022
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4
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Zowie closes $14M in Series A funding
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January 5, 2022
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What is D2C? Your Guide for 2022 [Meaning and Examples]
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July 27, 2020
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