EVENTS

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See which events we're attending and book your meeting to discover how to build an ultra-productive customer service team with Zowie.
UPCOMING EVENTS
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PAST EVENTS

The Lead Sumit

July 10-11, 2024
Pier 36, New York

CommerceNext

June 11 - 13, 2024
Hilton Midtown, New York

Shoptalk Europe

June 3 - 5, 2024
Fira Gran Via, Barcelona

Latest from the Zowie Blog

Don't miss our most popular posts from our blog!
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July 12, 2024
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7
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Service is selling - the most promising areas to implement AI in ecommerce
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July 11, 2024
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5
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Why Now is the Best Time for Scaling International Customer Support
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May 23, 2024
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10
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Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
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May 7, 2024
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3
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Master Conversational SMS Using Zowie's Integration With Klaviyo
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April 18, 2024
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5
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Omnipresence: The Confidence Boost Your Customers Need
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April 2, 2024
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9
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How to Increase Customer Lifetime Value (CLV) Using Customer Service
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March 25, 2024
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7
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What is Customer Service Outsourcing & Do You Need It?
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March 18, 2024
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7
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Reactive vs Proactive Customer Service and How to Use Both
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March 7, 2024
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5
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10 Customer Service Resources to Help With Everyday Issues
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February 27, 2024
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9
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15 Essential Tips: How to Increase Productivity in Customer Service
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February 20, 2024
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3
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Enter a New Era of Customer Service with Zowie Inbox
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January 8, 2024
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8
 min read
Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?
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January 4, 2024
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9
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How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices
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December 29, 2023
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9
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How to Choose the Best Ecommerce Customer Service Software
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December 27, 2023
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7
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Top 10 Trends in Customer Service Technology
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December 19, 2023
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5
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How Zowie Customers Cut Their Resolution Times in Half During Black Friday Cyber Monday (BFCM) 2023
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December 15, 2023
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6
 min read
Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot
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December 12, 2023
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9
 min read
Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits
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December 8, 2023
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6
 min read
Purchase Intent: What Is It, and Why Does It Deserve Your Attention?
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December 5, 2023
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2
 min read
Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI
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November 22, 2023
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5
 min read
How to Build a Team of Super Agents with AI
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November 21, 2023
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9
 min read
Your Ultimate Guide to Soft Skills in Customer Service
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November 2, 2023
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5
 min read
How to Get Your Customer Support Team Ready for Peak-Season Spikes
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October 26, 2023
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9
 min read
Everything You Need to Know on How to Handle Customer Complaints
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October 20, 2023
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10
 min read
23 Customer Service Tips From Zowie Experts to Make Your Team More Effective
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October 16, 2023
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3
 min read
What Can Generative AI Do in Customer Service?
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October 6, 2023
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12
 min read
Top 19 Customer Support Metrics to Measure
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October 2, 2023
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9
 min read
Customer Success vs Customer Service: 7 Key Differences
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September 25, 2023
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10
 min read
How Does an NLP Chatbot Actually Work? Your Ultimate Guide
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September 18, 2023
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11
 min read
How to Elevate Your Ecommerce Customer Service: 11 Proven Tips
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September 13, 2023
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7
 min read
How to Build Your Chatbot Knowledge Base in 3 Simple Steps
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September 7, 2023
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5
 min read
Chatbot vs Conversational AI: What’s the Difference?
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August 30, 2023
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9
 min read
All About Customer Satisfaction (CSAT): What It Is and How to Measure It
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August 25, 2023
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7
 min read
What Makes a Good Chatbot? Nine Must-Have Features
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August 14, 2023
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8
 min read
Understanding Ticket Deflection + 11 Strategies That Work
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August 10, 2023
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5
 min read
How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]
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July 28, 2023
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8
 min read
What Is Customer Sentiment and Why Is It So Important?
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July 24, 2023
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9
 min read
How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
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July 21, 2023
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7
 min read
Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
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July 13, 2023
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9
 min read
Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It
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July 10, 2023
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7
 min read
Mastering The Art of Time Management in Customer Service
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June 29, 2023
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10
 min read
What is Customer Experience Automation (CXA)?
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June 23, 2023
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9
 min read
What Are AI Chatbots & How Are They Used in Ecommerce?
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June 20, 2023
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8
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What is Personalized Customer Service? Definition, Examples, and Benefits
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June 13, 2023
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7
 min read
All About the Customer Self-Service Model: Definition, Examples, and Benefits
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June 1, 2023
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5
 min read
9 Ways Customer Service Can Play a Bigger Role in Sales
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May 26, 2023
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9
 min read
What is Omnichannel Customer Service?
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May 5, 2023
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5
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7 Customer Support-Led Ecommerce Growth Strategies
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April 20, 2023
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8
 min read
D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
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April 11, 2023
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7
 min read
How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
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February 17, 2023
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4
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The Best Places to Launch Proactive Chat on Your Website
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January 31, 2023
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5
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5 Ways Automation Is Redefining Customer Service
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January 17, 2023
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6
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Unlock Your Potential With Customer Service Automation
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January 5, 2023
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5
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3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation
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December 14, 2022
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5
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Transform Your Customer Service with Live Chat
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December 9, 2022
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3
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Dispelling the Top 5 Myths Around AI-Powered Customer Service
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December 1, 2022
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2
 min read
Delight Customers with Google Business Messages—Your Newest Support Channel
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October 18, 2022
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4
 min read
How to Improve Your CX With Automation This Holiday Season (and Beyond)
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September 20, 2022
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6
 min read
4 Simple Ways Your Customer Support Team Can Drive Revenue
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August 19, 2022
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7
 min read
How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It
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May 24, 2022
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4
 min read
Zowie closes $14M in Series A funding
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January 5, 2022
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9
 min read
What is D2C? Your Guide for 2022 [Meaning and Examples]
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July 27, 2020
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5
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Top 8 Marketing Automation Trends for 2021
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