Insurance
The AI agent your customers can trust.
Keep more customers, sell them more, spend less doing it.
Operations
What AI agents handle for insurance carriers
Claims, sales, renewals, appointments, and support - handled in the customer's language, grounded in your approved content.
Claim filing
The customer files a claim, checks status, gets answers, or gets routed to the right person.
Decisions follow your rules every time. Every claim is logged in the detail an auditor will ask for.
Someone backed into my car. How do I file a claim?
Found your policy, active since 2022. Share photos and tell me when and where it happened.
[2 photos attached] Yesterday around 6pm, Edeka on Kantstrasse.
Claim CL-91204 filed. EUR1,650 after your deductible. Funds within three business days.
Quote to policy
The customer arrives with a question, gets coverage explained, receives a compliant quote, and signs up in one conversation.
Required regulatory disclosures go out in every quote. Every conversation is recorded so compliance can verify.
I'm looking at pet insurance for my dog.
Before I quote: this policy excludes pre-existing conditions and has a 14-day waiting period. Continue?
Yes, comprehensive monthly please.
Policy PI-22094 issued, effective in 14 days. Welcome email sent with full terms.
Policy change
The customer renews a policy, updates coverage, changes a beneficiary, or asks about billing.
The agent works from your approved policy content. Every change is logged and reversible.
I need to add my newborn daughter to our family health policy.
Congratulations. Policy number and last four of your registered phone?
FH-44129, ending 8821. Mira Lindgren, born 12 June. [hospital record attached]
Mira added to FH-44129, effective today. Birth window applied - no waiting period. Updated card in your email.
Appointment booking
The customer books a doctor's visit, a callback from an advisor, or a service appointment, in the language they speak.
Searches run against your real provider data. Every appointment is synced with your scheduling systems.
I need a dermatologist covered by my plan this week.
Three options: Dr. Brand (Wed 10:00), Dr. Fischer (Thu 15:30), Dr. Eberle (Fri 09:15). All in-network.
Dr. Fischer please.
Booked. Dr. Fischer, Thursday 15:30, Mitte. Confirmation by email and SMS.
Benefits question
The customer asks about their benefits, looks up a provider, checks claim history, or gets help with their account.
Answers grounded in your approved content, not approximated by the model. Multi-language by default.
Is laser eye surgery covered under my plan?
Yes. Refractive surgery up to EUR1,500 per eye at in-network clinics. GP preauthorisation required.
↗ Policy doc §4.2 · Vision, refractive procedures
Business case
AI agents that work for your success
Keep your best customers from shopping.
Price is rarely the only reason customers leave. Instant, frictionless service in their language removes the irritation that starts the search.
Sell more to the customers you already have.
Cross-sell happens by accident in most carriers. AI agents do it on purpose - every renewal, every claim, every quote, disclosure included.
Serve more customers without growing your team.
Resolve the conversations that don't need a human. Your team handles what actually does, and cost per conversation drops by an order of magnitude.
Decision Engine
Why insurance carriers trust the platform in production.
The language model talks to your customer. A separate engine decides what happens. Most platforms blur the two. We don't.
Other platforms
Most platforms blur the language model and your business rules. When the model drifts, so do the decisions.
Zowie
A separate engine runs your rules. The language model talks to your customer. Every decision is determined by your policies - not by what the model decides that day.
Compliance
Built for regulated insurance.
SOC 2 certified, GDPR compliant, DORA ready, aligned with the EU AI Act. Every conversation is logged, every decision is traceable, every audit trail is complete.
Learn more about Compliance
Integrations
Connects to the systems you already use
Orchestrator pulls context from your existing tech stack before every routing decision. Integrate each system once - every agent inherits the context automatically.
- Shopify
- Adobe Commerce
- Okendo
Ready to see it working for your company?
Talk to the team.