Product updates

AI Agent Configuration · Platform Experience · New feature

Voice profiles: configure how your AI Agent speaks and listens, once

Set up a voice once and use it on every number. Voice profiles replace per-number configuration with shared speaking and listening profiles, so one edit reaches every line that uses it.

October 1, 2026

Voice profiles: configure how your AI Agent speaks and listens, once

All updates

AI Agent Configuration · New feature

The Error Moment gives every broken conversation a graceful fallback

No more dead-ended conversations or broken experience.

September 17, 2026

Integrations

Zowie MCP Server available now

let your AI agent operate Zowie for you

September 15, 2026

New feature

Proactive Chat Router: Proactive Chats join the genAI conversation

This release moves Proactive Chats into the genAI interaction. It is one step in a longer effort: bringing every scripted feature into the same conversation model your AI agent already runs on.

September 11, 2026

AI Agent Configuration

Zowie Doctor

find configuration problems before your customers do Configuration errors fail you in two ways. Some are silent: a setting expires or a connection quietly...

July 23, 2026

AI Agent Configuration

see what changed in any version, at any time

see what's inside every version Version control only works when you can see what's inside a version. Two changes bring that visibility to your AI agent: one...

July 21, 2026

AI Agent Configuration

Customizable Insertions for Voice

what your AI agent says while it looks something up is now yours to control Silence is the fastest way to lose a caller's trust. When your AI agent needs a...

July 16, 2026

Supervisor

Supervisor's Custom Columns - early access feature

Measure what matters to your operation, in your words. The Supervisor Interaction table has always visualized what Zowie decided to measure. That changes...

July 15, 2026

Inbox

Email Satisfaction Survey

Your CSAT score is only as honest as the conversations behind it. Survey the wrong ones and the number tells you nothing. Email CSAT configuration lets you...

July 2, 2026

Supervisor

Introducing regions in Supervisor

See how your AI agents perform in every region Supervisor now breaks down interactions by region, so you can compare performance across the markets you...

June 18, 2026

Decision Engine

Collaborate on flows, safely!

Flows are rarely built by one person. When two people open the same flow, it used to be easy to overwrite each other's work without knowing it happened....

June 2, 2026

AI Agent Configuration

Voice configuration: Staging phone number and Error fallback

Two new settings are now available in Voice configuration. Staging phone number Assign a dedicated phone number to route calls to the Staging version of your...

May 28, 2026

AI Agent Configuration

Customize your Voice: configuration via UI available now!

You can now configure how your AI agent speaks and listens directly from Zowie platform. This gives CX and operations teams precise control over the voice...

May 20, 2026

Platform Experience

A new Billing page is live in Workspace settings

See exactly what you're spending, where it's going, and how it's trending across chat, email, voice, and phone. You'll find it under Workspace settings →...

May 14, 2026

Platform Experience

Audit Log is live

Every role, permission, and team membership change in your workspace is now on the record - including actions Zowie staff takes. Open it in Workspace...

May 12, 2026

AI Agent Configuration

Staging now shows you what changed

Agent Agent has two modes: Staging, where you build and test, and Live, where your customers are. Any changes you make in Staging — to your Decision Engine...

May 8, 2026

Decision Engine

Notes in Decision Engine: color coding and resizing

Flow builders can now color-code notes in Decision Engine and resize them as needed. Notes are available in Decision Engine to document logic, flag...

May 7, 2026

AI Agent Configuration

Personality per channel — now easier to configure

We've improved how you set up your AI Agent's Personality across channels — Chat, Email, Voice, and Hello. The updated UI makes it clearer that your AI...

April 24, 2026

AI Agent Configuration

Updated Proactive Chats UI

We’ve redesigned the Proactive Chats view to align with the new platform’s look and feel. This update enhances overall UX/UI consistency while preserving all...

April 15, 2026

Decision Engine

Sticky notes for Flows

Feedback belongs in the flow, not in your inbox. Now you can leave notes directly on your flow canvas, pin them to specific steps, track authorship, and...

April 8, 2026

Supervisor

Supervisor Dashboard: Breakdown by Channels

Your agent doesn't perform the same on every channel Your AI agent runs across multiple channels. But until now, Supervisor dashboard showed one blended...

March 31, 2026

Decision Engine

Your AI Agent now does more, out of the box

We've been expanding what Zowie's AI Agent can do right out of the box. Less setup. More power. Three new integrations that put more knowledge and more...

March 30, 2026

Decision Engine

Moments: Interaction Setup is here

Your AI Agent used to start every conversation blind. Now it doesn't. Interaction Setup is a new Moment in Zowie that runs automatically before any message...

March 27, 2026

Decision Engine

New Naming in AI Agent

We've updated the names of a few things inside Zowie. Nothing has changed about how they work. This is purely about making the language cleaner and more...

March 25, 2026

Decision Engine

Decision Engine: functional and UX improvements

Building a process in Zowie should feel as clear and intuitive as the process itself. This release is about reducing the friction that builds up when you...

March 19, 2026

AI Agent Configuration

Updated Email Routing Logic for AI Agent Handovers

What’s Changed? When an AI Agent transfers an email, Zowie now follows the specific queue defined in the Handover configuration (Transfers → Handovers),...

March 13, 2026

Supervisor

Export interactions from Supervisor

We are introducing a new data export tool within the Supervisor view. This update allows you to extract interaction data for external analysis, reporting, or...

March 10, 2026

Widget

Custom visual aids

You can now display custom visual aids in the Zowie Widget — rich, interactive content like order summaries, product cards, or booking details rendered...

March 10, 2026

Supervisor

CSAT in Supervisor Dashboard

We are rolling out a new CSAT tracking system within the Supervisor Dashboard. This update allows you to visualize Customer Satisfaction Score alongside...

March 9, 2026

Decision Engine

Fully AI-Powered Handovers: Human Agent Availability in Decision Blocks

As part of our journey toward a fully AI-powered interaction model, and following the transition from the Start module to Moments, we are continuing to...

March 4, 2026

Stop leaving your processes to probability

See how Flows and Decision Engine guarantee that every step of your process runs exactly as designed.

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