Personality per channel — now easier to configure

We've improved how you set up your AI Agent's Personality across channels — Chat, Email, Voice, and Hello.

The updated UI makes it clearer that your AI Agent's business context applies everywhere, while tone of voice settings are channel-specific and now more accessible. The editor also auto-resizes so you can preview changes without the back and forth.

Same powerful multichannel configuration. Just easier to work with.