Fintech
The AI your customers trust with their money.
Account queries, transaction disputes, KYC support, fraud alerts - resolved in production, at scale, with a full audit trail.
In production
70%
Automation rate - up from 25% in seven days.
92%
CSAT achieved with AI-handled conversations.
“We didn’t have to rebuild our systems or retrain the team. We plugged it in - and just like that, our agents weren’t drowning in support tickets anymore. Customers got faster answers, resolution times dropped, and satisfaction improved right away.”
Carlos Estrada
Director of Operations, MuchBetter
Operations
What AI agents handle for fintech
Account support, disputes, KYC, and fraud - handled in your customer's language, executed within your rules, logged in full.
Account and wallet support
Balance queries, fee questions, limit changes. Answered with live account data - not cached, not approximate.
Connected to your core system in real time. Every answer reflects the actual account state at that moment.
I got charged a fee I don't recognise. It says 'FX conversion' but I didn't send money abroad.
Can I confirm your date of birth to pull up your account?
3rd June 1990.
The €1.40 on 1 June was FX conversion on Spotify - they bill in USD. Guide to avoid future FX fees sent to your email.
Business case
Why fintech companies choose Zowie
Support that scales with your growth.
Growth stops being a support cost problem when the AI agent absorbs the volume your team would otherwise drown in.
Compliance built in from day one.
Full audit trail from conversation one - no retroactive logging, no compliance scrambles.
CSAT that goes up.
Most AI deflects. Zowie resolves. Customers notice - and CSAT reflects it.
Decision Engine
Precision, not interpretation. Built for regulated fintech.
Financial conversations require precision. The language model handles intent and tone. Decision Engine executes your rules - account policies, dispute processes, KYC tiers, fraud protocols.
Other platforms
Most platforms blur the language model and your business rules. When the model drifts, so do the decisions - and the regulatory exposure.
Zowie
A separate engine runs your rules. The language model talks to your customer. Every action, every limit, every decision is determined by your policies - not by what the model decides that day.
Compliance
Compliance is part of the architecture.
SOC 2 certified, GDPR compliant, DORA ready, aligned with the EU AI Act. Every conversation is logged, every decision is traceable, every audit trail is complete - from day one.
Ready to see it working for your product?
Forty-five minutes with our team. Your workflows, your compliance requirements, your customer scenarios.