Telecommunications
The AI your customers reach instead of a queue.
Billing disputes, plan changes, network outages, churn conversations, invoice collection - handled in production, across every channel, in every language.
A live customer call, handled by AI.
Operations
What AI agents handle for telecommunications
Billing, plan changes, network outages, and churn - handled in your customer's language, executed within your rules, logged in full.
Billing and account
Bill shock, unexpected charges, payment failures. Answered with live BSS data - not cached, not approximate.
Every charge explained in plain language. Usage breakdown pulled live from your billing system, payment arrangements executed within your policy.
My bill this month is €40 higher than usual. What happened?
Can I confirm the last four digits of your account number?
4471.
Two items: €24.90 roaming from Morocco, 12-14 May, and a €15 paper invoice fee - that was our error. Refund of €15 applied to your next bill.
Business case
Why telecommunications providers choose Zowie
Handle the surge.
A billing run, a network outage, a tariff change - volume spikes in minutes. AI agents absorb it automatically.
Turn every contact into revenue.
A customer calls to check if a payment went through. AI resolves it - then spots they're on the wrong plan. Upgrade offered, accepted, in the same conversation.
Connect everything.
Billing, provisioning, network monitoring, CRM - connected through standard APIs. No rip-and-replace.
Decision Engine
Precision, not interpretation. Built for regulated telecoms.
Retention offers, tariff changes, cancellation policies - executed by a separate engine, not interpreted by the language model. Your commercial rules are applied exactly, every time.
Other platforms
Most platforms blur the language model and your business rules. When the model drifts, so do the offers - and the regulatory exposure.
Zowie
A separate engine runs your rules. The language model talks to your customer. Every retention offer, every tariff change, every cancellation is determined by your policies - not by what the model decides that day.
Playbooks
Built on playbooks, not prompts.
Define which customers qualify for a retention offer. Set credit limits for billing disputes. Configure when to escalate a fraud call. Playbooks encode your operations once - so every agent, on every channel, follows the same rules.
Ready to see it working for your network?
Forty-five minutes with our team. Your network, your BSS stack, your compliance requirements.