Healthcare
AI your patients feel safe with.
Appointment scheduling, prescription queries, referral tracking, administrative support - handled in production, across every channel. Clinical decisions stay with your professionals.
Operations
What AI agents handle for healthcare
Scheduling, prescriptions, referrals, and triage - handled in the patient's language, within your clinical rules, logged in full.
Appointment scheduling
Booking, rescheduling, cancellations, reminders. The conversations that fill your reception lines every morning - handled round the clock, in every language.
Connected to your PMS or EHR in real time. The AI agent books against live availability - no double-bookings, no stale slots.
I need to book a follow-up with Dr Evans. She saw me last month about my blood pressure.
I can help with that. Can I confirm your date of birth to bring up your record?
14th March 1972.
Found you, Sofia. Dr Evans has Thursday 6 June at 10:20am or Monday 10 June at 2:45pm.
Thursday please.
Booked. Thursday 6 June at 10:20am with Dr Evans. Confirmation and preparation notes sent to your email.
Business case
Why healthcare providers choose Zowie
Free your clinicians.
Most patient contacts are administrative. Appointment queries, prescription status, referral tracking - none of these need a clinician. AI agents resolve them, so your clinical staff spend their time on what only they can do.
Available always.
Patients don't wait until 8am to worry about their health. AI agents handle bookings, prescription requests, and status queries around the clock - without an on-call receptionist and without a call queue.
Compliant by design.
Every action logged, every routing traceable, every handover complete. The audit trail your clinical governance team needs is already there - for every patient contact, from first message to resolution.
Clinical boundary
Where the AI agent stops. And the clinician starts.
The boundary is defined by your clinical governance team and enforced by Decision Engine - not by prompt engineering or model judgement. It does not drift. It does not hallucinate exceptions.
AI agent handles
Appointment booking, rescheduling and cancellation. Prescription status and repeat request routing. Referral and test result status. Administrative triage and signposting. Billing, documents, and general information. Out-of-hours signposting.
Clinician always handles
Clinical assessment and symptom evaluation. Diagnosis, treatment advice, and medication changes. Abnormal, sensitive, or urgent test results. Mental health and safeguarding contacts. Any contact where the patient expresses distress.
Compliance
Built for regulated healthcare.
SOC 2 certified, GDPR compliant, HIPAA-aligned, and EU AI Act-ready. HL7 FHIR-compatible. Every patient contact logged, every routing decision traceable, every clinician handover complete.
Ready to see it working for your organisation?
Forty-five minutes with our team. Your patient pathways, your clinical systems, your governance requirements.