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FEATURED BLOG POST

We helped Empik kill the filter. Here's how we replaced it.

October 6, 2025

No More Blackbox: Introducing the Refreshed AI Supervisor

September 18, 2025

The Next-Gen Zowie Widget: The Future of AI-Powered Customer Communication is Here

Inside Zowie's AI Architecture: Engineering the Future of Customer Support

The New Reasoning Engine: Major Quality and Reliability Upgrade to Zowie’s AI Agent

Decision Engine: Revolutionizing Process Automation with GenAI

The Internet Is Broken. Let's Fix It.

Which Department Should Start AI Agent Adoption?

Introducing Zowie Knowledge

7 Ways AI Agents Could Redefine the Customer Journey

AI, Generative AI, and Large Language Models: What You Need to Know

January 21, 2025

The future of customer service is here: master AI Agents in 2025

January 14, 2025

Top 5 AI courses for CS and CX pros who want to finally master AI implementation

November 27, 2024

The untapped goldmine - how modern customer service drives revenue

November 27, 2024

One thing you should remember about AI in customer service from 2024

November 15, 2024

5 AI revenue-generating strategies you can start implementing today

November 14, 2024

AI in customer service – practical guide to empowering teams and driving revenue

November 7, 2024

Preparing for 2025: your guide to AI customer service tools

October 29, 2024

Mind-boggling facts about personalization in ecommerce

September 27, 2024

Meeting customer expectations in a 24/7 world

September 27, 2024

Why are ecommerce leaders embracing AI faster than ever?

September 26, 2024

How AI in Customer Support can help brands avoid bad reviews

August 30, 2024

How to define the CS Manager role to increase sales (and not just manage chaos)

August 28, 2024

Why conversation trump deflections in ecommerce

How to grow your ecommerce margins with AI Agent

From data to conversation: AI’s impact on ecommerce in 2024

Don’t Hold Your Brand Back – Use AI Agent

Service is selling - the most promising areas to implement AI in ecommerce

Why Now is the Best Time for Scaling International Customer Support

Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions

Master Conversational SMS Using Zowie's Integration With Klaviyo

Omnipresence: The Confidence Boost Your Customers Need

How to Increase Customer Lifetime Value (CLV) Using Customer Service

What is Customer Service Outsourcing & Do You Need It?

5 Game-Changing Ways to Elevate Your Ecommerce Experience

Reactive vs Proactive Customer Service and How to Use Both

10 Customer Service Resources to Help With Everyday Issues

February 27, 2024

15 Essential Tips: How to Increase Productivity in Customer Service

February 20, 2024

Enter a New Era of Customer Service with Zowie Inbox

February 9, 2024

How to Improve Your Customer Experience by Using AI Like the Biggest Players in Ecommerce

January 29, 2024

5 AI Trends to Watch for in Ecommerce in 2024

January 22, 2024

How to Hire Customer Service Representatives Who Deliver Exceptional Customer Experiences

January 15, 2024

What to Know to Confidently Pick the Best AI Chatbot for Customer Service

January 8, 2024

Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?

January 4, 2024

How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices

December 29, 2023

How to Choose the Best Ecommerce Customer Service Software

December 28, 2023

50+ Vital Statistics on AI in Customer Service for 2024

December 27, 2023

Top 10 Trends in Customer Service Technology

December 19, 2023

How Zowie Customers Cut Their Resolution Times in Half During Black Friday Cyber Monday (BFCM) 2023

December 15, 2023

Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot

December 13, 2023

17 Ways to Improve the Customer Experience

December 12, 2023

Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits

December 8, 2023

Purchase Intent: What Is It, and Why Does It Deserve Your Attention?

December 5, 2023

Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI

November 22, 2023

How to Build a Team of Super Agents with AI

November 21, 2023

Your Ultimate Guide to Soft Skills in Customer Service

October 26, 2023

Everything You Need to Know on How to Handle Customer Complaints

October 23, 2023

Zowie Named Best Customer Success Software by Tekpon

October 20, 2023

23 Customer Service Tips From Zowie Experts to Make Your Team More Effective

October 16, 2023

What Can Generative AI Do in Customer Service?

October 6, 2023

Top 19 Customer Support Metrics to Measure

October 2, 2023

Customer Success vs Customer Service: 7 Key Differences

September 25, 2023

How Does an NLP Chatbot Actually Work? Your Ultimate Guide

September 18, 2023

How to Elevate Your Ecommerce Customer Service: 11 Proven Tips

September 13, 2023

How to Build Your Chatbot Knowledge Base in 3 Simple Steps

September 7, 2023

Chatbot vs Conversational AI: What’s the Difference?

August 30, 2023

All About Customer Satisfaction (CSAT): What It Is and How to Measure It

August 25, 2023

What Makes a Good Chatbot? Nine Must-Have Features

August 18, 2023

5 Tips — How to Increase Your Customers' Satisfaction

August 14, 2023

Understanding Ticket Deflection + 11 Strategies That Work

August 10, 2023

How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]

A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know

5 Tips: How to Improve Your Net Promoter Score (NPS)

What Is Customer Sentiment and Why Is It So Important?

How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool

Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases

Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It

Mastering The Art of Time Management in Customer Service

What is Customer Experience Automation (CXA)?

What Are AI Chatbots & How Are They Used in Ecommerce?

What is Personalized Customer Service? Definition, Examples, and Benefits

All About the Customer Self-Service Model: Definition, Examples, and Benefits

9 Ways Customer Service Can Play a Bigger Role in Sales

What is Omnichannel Customer Service?

7 Customer Support-Led Ecommerce Growth Strategies

How ChatGPT Is Shaping the Future of Customer Service

D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]

Revolutionize Your Customer Service with AI: 9 Places to Start

5 Advantages of Automated Customer Service [Complete Guide]

How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]

5 Ways to Use Predictive Analytics in Customer Service [From Businesses Who Successfully Did It]

5 Ways You Can Leverage AI to Boost Your Average Order Value (AOV)

7 Best Practices for Creating a Truly Conversational AI-Powered Chatbot

Understanding Retail Chatbots and How They Enhance the Customer Experience

Why AI Chatbots Aren’t Taking Over Customer Service Jobs

How to Make Your Customer Service Team More Efficient Without Harming the Customer Experience

February 28, 2023

Top 7 Questions on ChatGPT and AI in Customer Service — Answered

February 28, 2023

How to Compare AI Customer Service Chatbots

February 17, 2023

The Best Places to Launch Proactive Chat on Your Website

February 7, 2023

5 AI Trends in Customer Service to Watch in 2023

January 31, 2023

5 Ways Automation Is Redefining Customer Service

January 17, 2023

Unlock Your Potential With Customer Service Automation

January 5, 2023

3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation

December 14, 2022

Transform Your Customer Service with Live Chat

December 9, 2022

Dispelling the Top 5 Myths Around AI-Powered Customer Service

December 1, 2022

Delight Customers with Google Business Messages—Your Newest Support Channel

October 18, 2022

How to Improve Your CX With Automation This Holiday Season (and Beyond)