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FEATURED BLOG POST

Decision Engine: Revolutionizing Process Automation with GenAI

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April 16, 2025
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4
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The Internet Is Broken. Let's Fix It.
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April 9, 2025
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6
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Which Department Should Start AI Agent Adoption?
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April 3, 2025
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4
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Introducing Zowie Knowledge
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March 5, 2025
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4
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7 Ways AI Agents Could Redefine the Customer Journey
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March 2, 2025
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3
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AI, Generative AI, and Large Language Models: What You Need to Know
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January 21, 2025
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3
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The future of customer service is here: master AI Agents in 2025
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January 14, 2025
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3
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Top 5 AI courses for CS and CX pros who want to finally master AI implementation
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November 27, 2024
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5
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The untapped goldmine - how modern customer service drives revenue
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November 27, 2024
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4
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One thing you should remember about AI in customer service from 2024
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November 15, 2024
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4
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5 AI revenue-generating strategies you can start implementing today
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November 14, 2024
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3
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AI in customer service – practical guide to empowering teams and driving revenue
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November 7, 2024
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6
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Preparing for 2025: your guide to AI customer service tools
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October 29, 2024
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6
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Mind-boggling facts about personalization in ecommerce
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September 27, 2024
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6
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Meeting customer expectations in a 24/7 world
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September 26, 2024
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9
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How AI in Customer Support can help brands avoid bad reviews
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August 30, 2024
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7
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How to define the CS Manager role to increase sales (and not just manage chaos)
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August 28, 2024
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6
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Why conversation trump deflections in ecommerce
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August 10, 2024
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4
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Top 10 AI Tools for Enterprise Customer Service in 2025
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August 9, 2024
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7
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How to grow your ecommerce margins with AI Agent
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August 9, 2024
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4
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From data to conversation: AI’s impact on ecommerce in 2024
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August 2, 2024
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9
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What Makes AI Agents So Great For Ecommerce Compared To Traditional Chatbots?
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July 30, 2024
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8
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Don’t Hold Your Brand Back – Use AI Agent
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July 12, 2024
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7
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Service is selling - the most promising areas to implement AI in ecommerce
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July 11, 2024
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5
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Why Now is the Best Time for Scaling International Customer Support
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May 23, 2024
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10
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Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
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May 7, 2024
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3
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Master Conversational SMS Using Zowie's Integration With Klaviyo
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Top 10 AI Agents for Financial Services in 2025
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April 19, 2024
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3
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Top 10 AI Agents for Financial Services in 2025
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April 18, 2024
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5
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Omnipresence: The Confidence Boost Your Customers Need
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April 2, 2024
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9
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How to Increase Customer Lifetime Value (CLV) Using Customer Service
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March 25, 2024
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7
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What is Customer Service Outsourcing & Do You Need It?
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March 22, 2024
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5
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5 Game-Changing Ways to Elevate Your Ecommerce Experience
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March 18, 2024
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7
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Reactive vs Proactive Customer Service and How to Use Both
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March 7, 2024
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5
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10 Customer Service Resources to Help With Everyday Issues
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February 27, 2024
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9
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15 Essential Tips: How to Increase Productivity in Customer Service
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February 20, 2024
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3
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Enter a New Era of Customer Service with Zowie Inbox
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February 9, 2024
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7
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How to Improve Your Customer Experience by Using AI Like the Biggest Players in Ecommerce
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January 29, 2024
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5
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5 AI Trends to Watch for in Ecommerce in 2024
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January 22, 2024
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6
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How to Hire Customer Service Representatives Who Deliver Exceptional Customer Experiences
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January 19, 2024
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6
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What Is a Virtual Agent and Why Adding One Is the Secret to Exceptional Customer Experiences
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January 15, 2024
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6
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What to Know to Confidently Pick the Best AI Chatbot for Customer Service
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January 8, 2024
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8
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Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?
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January 4, 2024
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9
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How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices
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December 29, 2023
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9
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How to Choose the Best Ecommerce Customer Service Software
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December 28, 2023
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5
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50+ Vital Statistics on AI in Customer Service for 2024
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December 27, 2023
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7
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Top 10 Trends in Customer Service Technology
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December 19, 2023
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5
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How Zowie Customers Cut Their Resolution Times in Half During Black Friday Cyber Monday (BFCM) 2023
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December 15, 2023
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6
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Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot
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December 13, 2023
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8
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17 Ways to Improve the Customer Experience
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December 12, 2023
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9
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Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits
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December 8, 2023
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6
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Purchase Intent: What Is It, and Why Does It Deserve Your Attention?
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December 5, 2023
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2
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Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI
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November 22, 2023
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5
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How to Build a Team of Super Agents with AI
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November 21, 2023
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9
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Your Ultimate Guide to Soft Skills in Customer Service
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November 2, 2023
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5
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How to Get Your Customer Support Team Ready for Peak-Season Spikes
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October 26, 2023
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9
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Everything You Need to Know on How to Handle Customer Complaints
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October 23, 2023
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2
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Zowie Named Best Customer Success Software by Tekpon
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October 20, 2023
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10
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23 Customer Service Tips From Zowie Experts to Make Your Team More Effective
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October 16, 2023
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3
 min read
What Can Generative AI Do in Customer Service?
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October 6, 2023
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12
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Top 19 Customer Support Metrics to Measure
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October 2, 2023
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9
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Customer Success vs Customer Service: 7 Key Differences
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September 25, 2023
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10
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How Does an NLP Chatbot Actually Work? Your Ultimate Guide
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September 18, 2023
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11
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How to Elevate Your Ecommerce Customer Service: 11 Proven Tips
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September 13, 2023
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7
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How to Build Your Chatbot Knowledge Base in 3 Simple Steps
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September 7, 2023
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5
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Chatbot vs Conversational AI: What’s the Difference?
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August 30, 2023
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9
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All About Customer Satisfaction (CSAT): What It Is and How to Measure It
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August 25, 2023
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7
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What Makes a Good Chatbot? Nine Must-Have Features
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August 18, 2023
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7
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5 Tips — How to Increase Your Customers' Satisfaction
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August 14, 2023
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8
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Understanding Ticket Deflection + 11 Strategies That Work
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August 10, 2023
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5
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How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]
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August 4, 2023
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8
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A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know
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August 3, 2023
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5
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5 Tips: How to Improve Your Net Promoter Score (NPS)
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July 28, 2023
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8
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What Is Customer Sentiment and Why Is It So Important?
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July 24, 2023
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9
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How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
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July 21, 2023
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7
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Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
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July 13, 2023
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9
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Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It
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July 10, 2023
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7
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Mastering The Art of Time Management in Customer Service
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June 29, 2023
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10
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What is Customer Experience Automation (CXA)?
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June 23, 2023
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9
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What Are AI Chatbots & How Are They Used in Ecommerce?
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June 20, 2023
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8
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What is Personalized Customer Service? Definition, Examples, and Benefits
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June 13, 2023
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7
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All About the Customer Self-Service Model: Definition, Examples, and Benefits
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June 1, 2023
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5
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9 Ways Customer Service Can Play a Bigger Role in Sales
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May 26, 2023
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9
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What is Omnichannel Customer Service?
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May 5, 2023
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5
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7 Customer Support-Led Ecommerce Growth Strategies
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April 25, 2023
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10
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How ChatGPT Is Shaping the Future of Customer Service
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April 20, 2023
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8
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D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
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April 19, 2023
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9
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Revolutionize Your Customer Service with AI: 9 Places to Start
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April 17, 2023
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8
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5 Advantages of Automated Customer Service [Complete Guide]
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April 11, 2023
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7
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How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
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April 7, 2023
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5
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5 Ways to Use Predictive Analytics in Customer Service [From Businesses Who Successfully Did It]
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April 4, 2023
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9
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5 Ways You Can Leverage AI to Boost Your Average Order Value (AOV)
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March 29, 2023
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7
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7 Best Practices for Creating a Truly Conversational AI-Powered Chatbot
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March 23, 2023
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9
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Understanding Retail Chatbots and How They Enhance the Customer Experience
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March 20, 2023
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7
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Why AI Chatbots Aren’t Taking Over Customer Service Jobs
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March 16, 2023
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8
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How to Make Your Customer Service Team More Efficient Without Harming the Customer Experience
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February 28, 2023
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7
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Top 7 Questions on ChatGPT and AI in Customer Service — Answered
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February 28, 2023
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10
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How to Compare AI Customer Service Chatbots
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February 17, 2023
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4
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The Best Places to Launch Proactive Chat on Your Website
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February 7, 2023
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7
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5 AI Trends in Customer Service to Watch in 2023
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January 31, 2023
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5
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5 Ways Automation Is Redefining Customer Service
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January 17, 2023
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6
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Unlock Your Potential With Customer Service Automation
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January 5, 2023
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5
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3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation
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December 14, 2022
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5
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Transform Your Customer Service with Live Chat
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December 9, 2022
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3
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Dispelling the Top 5 Myths Around AI-Powered Customer Service
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December 1, 2022
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2
 min read
Delight Customers with Google Business Messages—Your Newest Support Channel
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October 18, 2022
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4
 min read
How to Improve Your CX With Automation This Holiday Season (and Beyond)
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September 28, 2022
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3
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How to Unlock Your Customer Support’s Revenue Opportunity
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Stay Ahead of the Conversation

Get insights on the future of Customer AI, real-world use cases, and strategies for replacing clicks with seamless conversations — delivered straight to your inbox.

By submitting the form, you acknowledge our Privacy Policy and agree to receive email communications from us.

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