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Knowledge Disambiguation: The agent that asks before it answers

July 23, 20264 min read
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Knowledge Disambiguation: The agent that asks before it answers

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Why your AI agent's decision logic shouldn't live inside a translation
July 28, 20264 min read

Why your AI agent's decision logic shouldn't live inside a translation

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Voice is the easy part. Following your rules is the hard part
July 16, 20266 min read

Voice is the easy part. Following your rules is the hard part

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Introducing Collaboration Mode: build your AI agent as a team
June 22, 20265 min read

Introducing Collaboration Mode: build your AI agent as a team

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Six months of Zowie, in ten releases
June 19, 20268 min read

Six months of Zowie, in ten releases

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23 Customer Service Tips From Zowie Experts to Make Your Team More Effective
April 22, 202610 min read

23 Customer Service Tips From Zowie Experts to Make Your Team More Effective

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Why AI Voice Still Sounds Robotic And How We Fixed It
April 16, 20269 min read

Why AI Voice Still Sounds Robotic And How We Fixed It

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No More Blackbox: Introducing the Refreshed AI Supervisor
October 6, 20254 min read

No More Blackbox: Introducing the Refreshed AI Supervisor

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The Next-Gen Zowie Widget: The Future of AI-Powered Customer Communication is Here
September 18, 20257 min read

The Next-Gen Zowie Widget: The Future of AI-Powered Customer Communication is Here

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Inside Zowie's AI Architecture: Engineering the Future of Customer Support
June 20, 202513 min read

Inside Zowie's AI Architecture: Engineering the Future of Customer Support

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The end of clicks, the rise of conversations
May 27, 20256 min read

The end of clicks, the rise of conversations

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The New Reasoning Engine: Major Quality and Reliability Upgrade to Zowie’s AI Agent
May 21, 20254 min read

The New Reasoning Engine: Major Quality and Reliability Upgrade to Zowie’s AI Agent

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How to marry a CX and CTO office
April 30, 20254 min read

How to marry a CX and CTO office

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Decision Engine: Revolutionizing Process Automation with GenAI
April 17, 20254 min read

Decision Engine: Revolutionizing Process Automation with GenAI

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The Internet Is Broken. Let's Fix It.
April 16, 20254 min read

The Internet Is Broken. Let's Fix It.

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Which Department Should Start AI Agent Adoption?
April 9, 20256 min read

Which Department Should Start AI Agent Adoption?

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Introducing Zowie Knowledge
April 3, 20254 min read

Introducing Zowie Knowledge

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7 Ways AI Agents Could Redefine the Customer Journey
March 5, 20254 min read

7 Ways AI Agents Could Redefine the Customer Journey

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AI, Generative AI, and Large Language Models: What You Need to Know
March 2, 20253 min read

AI, Generative AI, and Large Language Models: What You Need to Know

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The future of customer service is here: master AI Agents in 2025
January 21, 20253 min read

The future of customer service is here: master AI Agents in 2025

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Top 5 AI courses for CS and CX pros who want to finally master AI implementation
January 14, 20253 min read

Top 5 AI courses for CS and CX pros who want to finally master AI implementation

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One thing you should remember about AI in customer service from 2024
November 27, 20244 min read

One thing you should remember about AI in customer service from 2024

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The untapped goldmine - how modern customer service drives revenue
November 27, 20245 min read

The untapped goldmine - how modern customer service drives revenue

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5 AI revenue-generating strategies you can start implementing today
November 15, 20244 min read

5 AI revenue-generating strategies you can start implementing today

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AI in customer service - practical guide to empowering teams and driving revenue
November 14, 20243 min read

AI in customer service - practical guide to empowering teams and driving revenue

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Preparing for 2025: your guide to AI customer service tools
November 7, 20246 min read

Preparing for 2025: your guide to AI customer service tools

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Mind-boggling facts about personalization in ecommerce
October 29, 20246 min read

Mind-boggling facts about personalization in ecommerce

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Why are ecommerce leaders embracing AI faster than ever?
September 27, 20244 min read

Why are ecommerce leaders embracing AI faster than ever?

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Meeting customer expectations in a 24/7 world
September 27, 20246 min read

Meeting customer expectations in a 24/7 world

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How AI in Customer Support can help brands avoid bad reviews
September 26, 20249 min read

How AI in Customer Support can help brands avoid bad reviews

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How to define the CS Manager role to increase sales (and not just manage chaos)
August 30, 20247 min read

How to define the CS Manager role to increase sales (and not just manage chaos)

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Why conversation trump deflections in ecommerce
August 28, 20246 min read

Why conversation trump deflections in ecommerce

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From data to conversation: AI’s impact on ecommerce in 2024
August 9, 20244 min read

From data to conversation: AI’s impact on ecommerce in 2024

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How to grow your ecommerce margins with AI Agent
August 9, 20247 min read

How to grow your ecommerce margins with AI Agent

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Don’t Hold Your Brand Back - Use AI Agent
July 30, 20248 min read

Don’t Hold Your Brand Back - Use AI Agent

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Service is selling - the most promising areas to implement AI in ecommerce
July 12, 20247 min read

Service is selling - the most promising areas to implement AI in ecommerce

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Why Now is the Best Time for Scaling International Customer Support
July 11, 20245 min read

Why Now is the Best Time for Scaling International Customer Support

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Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions
May 23, 202410 min read

Zowie’s AI Dictionary for Beginners: Need-to-Know Terms and Definitions

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Master Conversational SMS Using Zowie's Integration With Klaviyo
May 7, 20243 min read

Master Conversational SMS Using Zowie's Integration With Klaviyo

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Omnipresence: The Confidence Boost Your Customers Need
April 18, 20245 min read

Omnipresence: The Confidence Boost Your Customers Need

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How to Increase Customer Lifetime Value (CLV) Using Customer Service
April 2, 20249 min read

How to Increase Customer Lifetime Value (CLV) Using Customer Service

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What is Customer Service Outsourcing & Do You Need It?
March 25, 20247 min read

What is Customer Service Outsourcing & Do You Need It?

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5 Game-Changing Ways to Elevate Your Ecommerce Experience
March 22, 20245 min read

5 Game-Changing Ways to Elevate Your Ecommerce Experience

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Reactive vs Proactive Customer Service and How to Use Both
March 18, 20247 min read

Reactive vs Proactive Customer Service and How to Use Both

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10 Customer Service Resources to Help With Everyday Issues
March 7, 20245 min read

10 Customer Service Resources to Help With Everyday Issues

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15 Essential Tips: How to Increase Productivity in Customer Service
February 27, 20249 min read

15 Essential Tips: How to Increase Productivity in Customer Service

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Enter a New Era of Customer Service with Zowie Inbox
February 20, 20243 min read

Enter a New Era of Customer Service with Zowie Inbox

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How to Improve Your Customer Experience by Using AI Like the Biggest Players in Ecommerce
February 9, 20247 min read

How to Improve Your Customer Experience by Using AI Like the Biggest Players in Ecommerce

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5 AI Trends to Watch for in Ecommerce in 2024
January 29, 20245 min read

5 AI Trends to Watch for in Ecommerce in 2024

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How to Hire Customer Service Representatives Who Deliver Exceptional Customer Experiences
January 22, 20246 min read

How to Hire Customer Service Representatives Who Deliver Exceptional Customer Experiences

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What to Know to Confidently Pick the Best AI Chatbot for Customer Service
January 15, 20246 min read

What to Know to Confidently Pick the Best AI Chatbot for Customer Service

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Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?
January 8, 20248 min read

Customer Support Chatbots: What Are They? And How Do They Help Ecommerce Businesses?

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How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices
January 4, 20249 min read

How to Optimize Your Customer Service Knowledge Base: Benefits and Best Practices

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50+ Vital Statistics on AI in Customer Service for 2024
December 28, 20235 min read

50+ Vital Statistics on AI in Customer Service for 2024

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Top 10 Trends in Customer Service Technology
December 27, 20237 min read

Top 10 Trends in Customer Service Technology

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Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot
December 15, 20236 min read

Chatbot Best Practices: Choosing, Setting Up, and Improving Your Chatbot

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17 Ways to Improve the Customer Experience
December 13, 20238 min read

17 Ways to Improve the Customer Experience

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Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits
December 12, 20239 min read

Your Ultimate Guide to Customer Service Automation: Definitions, Examples, & Benefits

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Purchase Intent: What Is It, and Why Does It Deserve Your Attention?
December 8, 20236 min read

Purchase Intent: What Is It, and Why Does It Deserve Your Attention?

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Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI
December 5, 20232 min read

Elevate Customer Conversations With the Enhanced Zowie Chatbot Powered by X2 Generative AI

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How to Build a Team of Super Agents with AI
November 22, 20235 min read

How to Build a Team of Super Agents with AI

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Your Ultimate Guide to Soft Skills in Customer Service
November 21, 20239 min read

Your Ultimate Guide to Soft Skills in Customer Service

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How to Get Your Customer Support Team Ready for Peak-Season Spikes
November 2, 20235 min read

How to Get Your Customer Support Team Ready for Peak-Season Spikes

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Everything You Need to Know on How to Handle Customer Complaints
October 26, 20239 min read

Everything You Need to Know on How to Handle Customer Complaints

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Zowie Named Best Customer Success Software by Tekpon
October 23, 20232 min read

Zowie Named Best Customer Success Software by Tekpon

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What Can Generative AI Do in Customer Service?
October 16, 20233 min read

What Can Generative AI Do in Customer Service?

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Top 19 Customer Support Metrics to Measure
October 6, 202312 min read

Top 19 Customer Support Metrics to Measure

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Customer Success vs Customer Service
October 2, 20239 min read

Customer Success vs Customer Service

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How Does an NLP Chatbot Actually Work? Your Ultimate Guide
September 25, 202310 min read

How Does an NLP Chatbot Actually Work? Your Ultimate Guide

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How to Elevate Your Ecommerce Customer Service: 11 Proven Tips
September 18, 202311 min read

How to Elevate Your Ecommerce Customer Service: 11 Proven Tips

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How to Build Your Chatbot Knowledge Base in 3 Simple Steps
September 13, 20237 min read

How to Build Your Chatbot Knowledge Base in 3 Simple Steps

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Chatbot vs Conversational AI: What’s the Difference?
September 7, 20235 min read

Chatbot vs Conversational AI: What’s the Difference?

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All About Customer Satisfaction (CSAT): What It Is and How to Measure It
August 30, 20239 min read

All About Customer Satisfaction (CSAT): What It Is and How to Measure It

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What Makes a Good Chatbot? Nine Must-Have Features
August 25, 20237 min read

What Makes a Good Chatbot? Nine Must-Have Features

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5 Tips - How to Increase Your Customers' Satisfaction
August 18, 20237 min read

5 Tips - How to Increase Your Customers' Satisfaction

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Understanding Ticket Deflection + 11 Strategies That Work
August 14, 20238 min read

Understanding Ticket Deflection + 11 Strategies That Work

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How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]
August 10, 20235 min read

How to Create a Chatbot Persona That Resonates With Customers [and Why It Matters]

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A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know
August 4, 20238 min read

A Comprehensive Guide to Enterprise Chatbots: Everything You Should Know

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5 Tips: How to Improve Your Net Promoter Score (NPS)
August 3, 20235 min read

5 Tips: How to Improve Your Net Promoter Score (NPS)

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What Is Customer Sentiment and Why Is It So Important?
July 28, 20238 min read

What Is Customer Sentiment and Why Is It So Important?

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How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool
July 24, 20239 min read

How to Buy a Chatbot: 5 Steps for Finding the Perfect Tool

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Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases
July 21, 20237 min read

Understanding Automation as a Service (AaaS): Definition, Benefits, and Use Cases

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Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It
July 13, 20239 min read

Understanding Gross Merchandise Value (GMV): Definition, Formula, and 7 Ways to Grow It

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Mastering The Art of Time Management in Customer Service
July 10, 20237 min read

Mastering The Art of Time Management in Customer Service

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What is Customer Experience Automation (CXA)?
June 29, 202310 min read

What is Customer Experience Automation (CXA)?

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What Are AI Chatbots & How Are They Used in Ecommerce?
June 23, 20239 min read

What Are AI Chatbots & How Are They Used in Ecommerce?

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What is Personalized Customer Service? Definition, Examples, and Benefits
June 20, 20238 min read

What is Personalized Customer Service? Definition, Examples, and Benefits

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All About the Customer Self-Service Model: Definition, Examples, and Benefits
June 13, 20237 min read

All About the Customer Self-Service Model: Definition, Examples, and Benefits

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9 Ways Customer Service Can Play a Bigger Role in Sales
June 1, 20235 min read

9 Ways Customer Service Can Play a Bigger Role in Sales

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What is Omnichannel Customer Service?
May 26, 20239 min read

What is Omnichannel Customer Service?

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7 Customer Support-Led Ecommerce Growth Strategies
May 5, 20235 min read

7 Customer Support-Led Ecommerce Growth Strategies

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How ChatGPT Is Shaping the Future of Customer Service
April 25, 202310 min read

How ChatGPT Is Shaping the Future of Customer Service

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D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]
April 20, 20238 min read

D2C vs B2C Ecommerce: Your Guide for 2023 [Differences, Benefits, & Pitfalls]

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Revolutionize Your Customer Service with AI: 9 Places to Start
April 19, 20239 min read

Revolutionize Your Customer Service with AI: 9 Places to Start

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5 Advantages of Automated Customer Service [Complete Guide]
April 17, 20238 min read

5 Advantages of Automated Customer Service [Complete Guide]

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How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]
April 11, 20237 min read

How to Add an AI-Powered Chatbot to Your Website in Just 7 Steps [Plus Best Practices]

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5 Ways to Use Predictive Analytics in Customer Service [From Businesses Who Successfully Did It]
April 7, 20235 min read

5 Ways to Use Predictive Analytics in Customer Service [From Businesses Who Successfully Did It]

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How AI agents grow average order value: the discovery mechanism
April 4, 20235 min read

How AI agents grow average order value: the discovery mechanism

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7 Best Practices for Creating a Truly Conversational AI-Powered Chatbot
March 29, 20237 min read

7 Best Practices for Creating a Truly Conversational AI-Powered Chatbot

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Understanding Retail Chatbots and How They Enhance the Customer Experience
March 23, 20239 min read

Understanding Retail Chatbots and How They Enhance the Customer Experience

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Why AI Chatbots Aren’t Taking Over Customer Service Jobs
March 20, 20237 min read

Why AI Chatbots Aren’t Taking Over Customer Service Jobs

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How to Make Your Customer Service Team More Efficient Without Harming the Customer Experience
March 16, 20238 min read

How to Make Your Customer Service Team More Efficient Without Harming the Customer Experience

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How to Compare AI Customer Service Chatbots
February 28, 202310 min read

How to Compare AI Customer Service Chatbots

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Top 7 Questions on ChatGPT and AI in Customer Service - Answered
February 28, 20237 min read

Top 7 Questions on ChatGPT and AI in Customer Service - Answered

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The Best Places to Launch Proactive Chat on Your Website
February 17, 20234 min read

The Best Places to Launch Proactive Chat on Your Website

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5 AI Trends in Customer Service to Watch in 2023
February 7, 20237 min read

5 AI Trends in Customer Service to Watch in 2023

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5 Ways Automation Is Redefining Customer Service
January 31, 20235 min read

5 Ways Automation Is Redefining Customer Service

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Unlock Your Potential With Customer Service Automation
January 17, 20236 min read

Unlock Your Potential With Customer Service Automation

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3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation
January 5, 20235 min read

3 Ways to Kickstart Your Ecommerce Growth With Customer Service Automation

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Transform Your Customer Service with Live Chat
December 14, 20225 min read

Transform Your Customer Service with Live Chat

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Dispelling the Top 5 Myths Around AI-Powered Customer Service
December 9, 20223 min read

Dispelling the Top 5 Myths Around AI-Powered Customer Service

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Delight Customers with Google Business Messages - Your Newest Support Channel
December 1, 20222 min read

Delight Customers with Google Business Messages - Your Newest Support Channel

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How to Improve Your CX With Automation This Holiday Season (and Beyond)
October 18, 20224 min read

How to Improve Your CX With Automation This Holiday Season (and Beyond)

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How to Unlock Your Customer Support's Revenue Opportunity
September 28, 20223 min read

How to Unlock Your Customer Support's Revenue Opportunity

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4 Simple Ways Your Customer Support Team Can Drive Revenue
September 20, 20226 min read

4 Simple Ways Your Customer Support Team Can Drive Revenue

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5 Proven Ways to Reduce Customer Service Turnover
September 8, 20228 min read

5 Proven Ways to Reduce Customer Service Turnover

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How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It
August 19, 20227 min read

How to Efficiently Scale in Ecommerce: Three Tips from a CEO Who’s Already Done It

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How to Make Your Ecommerce Brand Recession-Proof
August 4, 202211 min read

How to Make Your Ecommerce Brand Recession-Proof

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Say goodbye to your email backlog with Email Ticket Automation
July 27, 20222 min read

Say goodbye to your email backlog with Email Ticket Automation

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Zowie closes $14M in Series A funding
May 24, 20224 min read

Zowie closes $14M in Series A funding

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Zowie Introduces Inbox Customizations
May 4, 20223 min read

Zowie Introduces Inbox Customizations

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Do Chatbots Help Customer Service Agents? Yes!
April 14, 20225 min read

Do Chatbots Help Customer Service Agents? Yes!

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Zowie is SOC 2 Type II Certified
April 8, 20222 min read

Zowie is SOC 2 Type II Certified

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Top 9 Customer Service Trends for 2022
April 4, 20228 min read

Top 9 Customer Service Trends for 2022

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Grow Your Ecommerce Sales: 6 Ways to Boost Online Revenues
March 18, 20226 min read

Grow Your Ecommerce Sales: 6 Ways to Boost Online Revenues

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Why Chatbots? Five Signs You're Ready to Automate
March 11, 20226 min read

Why Chatbots? Five Signs You're Ready to Automate

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Simplify Customer Service Management with Live Dashboard
February 22, 20224 min read

Simplify Customer Service Management with Live Dashboard

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Aligning Customer Support and Customer Experience: Your How-To Guide
February 3, 20224 min read

Aligning Customer Support and Customer Experience: Your How-To Guide

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Bring Customers the Right Solutions with Profiles
January 27, 20224 min read

Bring Customers the Right Solutions with Profiles

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Customer interactions with speed and empathy-announcing Zowie’s $5M seed funding
January 17, 20224 min read

Customer interactions with speed and empathy-announcing Zowie’s $5M seed funding

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What is D2C? Your Guide for 2022 [Meaning and Examples]
January 5, 20229 min read

What is D2C? Your Guide for 2022 [Meaning and Examples]

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Chatbots Work - even without Chat (based on Customer Success Story)
August 20, 20217 min read

Chatbots Work - even without Chat (based on Customer Success Story)

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7 Ways Using Messenger API for Instagram Will Turbocharge Your Business
June 2, 20217 min read

7 Ways Using Messenger API for Instagram Will Turbocharge Your Business

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Everything You Need to Know About Instagram Chatbot
June 2, 202116 min read

Everything You Need to Know About Instagram Chatbot

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Why Instagram Chatbot is a Must for Your Ecommerce
June 2, 20219 min read

Why Instagram Chatbot is a Must for Your Ecommerce

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11 Ways to Put Instagram Chatbot to Work for You
June 2, 202111 min read

11 Ways to Put Instagram Chatbot to Work for You

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13 Customer Service Trends That Are a Must for 2021
January 7, 202128 min read

13 Customer Service Trends That Are a Must for 2021

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Masters of Customer Service #3: Mariana Koudela, Perlego
December 9, 202011 min read

Masters of Customer Service #3: Mariana Koudela, Perlego

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Customer Service Pros Offer 5 Ways to Win Black Friday
November 18, 20208 min read

Customer Service Pros Offer 5 Ways to Win Black Friday

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Zowie Raises $600k to Expand Internationally
October 12, 20202 min read

Zowie Raises $600k to Expand Internationally

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Masters of Customer Service #2: Alicja Heyduk, Infermedica
October 5, 202013 min read

Masters of Customer Service #2: Alicja Heyduk, Infermedica

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Masters of Customer Service #1: Jakub Zawadzki, DocPlanner
September 15, 202010 min read

Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

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Roza Szafranek: How to Hire a Great Customer Service Team
September 11, 20204 min read

Roza Szafranek: How to Hire a Great Customer Service Team

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Zowie is the New Chatbotize
July 27, 20203 min read

Zowie is the New Chatbotize

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5 Content Marketing Strategies to Try in 2020
July 27, 20204 min read

5 Content Marketing Strategies to Try in 2020

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Top 8 Marketing Automation Trends for 2021
July 27, 20205 min read

Top 8 Marketing Automation Trends for 2021

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