Email that resolves the ticket
Most AI email tools send a response and let the customer wait. Zowie's AI agent holds the conversation, takes action in your systems, and resolves end to end.
When email resolves end to end, the numbers move
Happy Mammoth swapped the FAQ-bot pattern for an agent that runs the process inside the thread - and watched their resolved-on-first-reply rate climb past anything they'd seen with humans alone.
87%
Of emails resolved by Zowie's AI agent at Happy Mammoth
Resolved means the agent handled the conversation and the customer didn't reply within 24 hours.
The example
An exchange. Processed in one thread.
Zowie’s agent treats every email exchange as one conversation. It holds context across replies, asks for what’s missing, and resolves the ticket itself.
Hi - I just got my order and the size is wrong. Can you sort this out?
Could you reply with your order number? It begins with a # and is in the confirmation email's subject line.
Order #84291.
Got it - order #84291 shipped a medium, you ordered a large. I've processed the exchange: a prepaid return label is on its way to your inbox now, and the correct size has been queued to ship today. You'll have it in 3–5 business days.
How it gets things done
How email went from answering to resolving
Three things happen on every ticket the agent resolves. Each one is wired to a building block your team configures and audits.
It looks up what you defined
Knowledge holds your policies, product information, and approved answers. The agent retrieves the right one, sourced from your content, for the question that arrived in the inbox.
See KnowledgeIt takes action in connected systems
Refunds, returns, account changes, shipping label generation, OMS and CRM updates. Decision Engine runs the business logic deterministically, so eligibility rulings execute the same way every time.
See FlowsIt follows up across replies
Some tickets need more information before they can be resolved. The agent asks, the customer answers, the agent resolves. The thread stays in one place - no new tickets, no lost context.
Built for email
Built for the way email actually works
Email isn't real-time. The agent is built for the long-running, multi-message, brand-sensitive shape of every customer thread.
Holds the thread
Every reply on a ticket stays in one conversation. The agent asks for what's missing, picks up where the customer left off, and resolves without spawning a new ticket.
- Multi-turn context across replies
- Original subject line preserved
- No new tickets per reply
- Single audit trail per resolution
Drafts in your voice
Replies inherit your brand voice and signature. The agent writes with the cadence your team writes with - not generic LLM prose.
- Brand voice + tone guardrails
- Signature and footer applied
- Locale-aware formatting
- Templates honored where you set them
Triages and tags
Every inbound email gets classified, tagged, and routed to the right queue. The agent owns what it can resolve; the rest lands with the right team with full context.
- Intent + sentiment classification
- Helpdesk tags applied automatically
- Routing to the right team / queue
- Priority surfaced for VIPs and outages
Trust and handoff
Visible to your team, recoverable by your team
Every email exchange is observable in Supervisor and recoverable in Inbox. Nothing happens that your team can't see, audit, or take over.
Observability
Every email interaction lands in Supervisor. Reasoning, retrieved policy, action taken, and the customer's reply - recorded on every ticket.
Human handoff
A human can take over any ticket at any point, and reapply automation when they're ready. Full thread context, action history, and AI reasoning travel with the handoff.
Integrations
Fits the inbox you already run
Native helpdesk support across the systems your team is already using. No migration, no replatform. The agent connects to your existing configuration and works inside the tickets you already triage today.
- Adobe Commerce
Send us an email thread. We'll show you what happens next.
Bring a real ticket your team is handling today. A return request, a billing question, an account change, a complaint. We'll set up the agent on it, run it end to end, and show you what the agent did, where, and why.