The problem
AI Agent in Email
Email was where great customer service went to die
Most AI email tools send a response, let the customer wait ages and close the ticket. Zowie's AI agent is capable of a complete resolution. Same agent as your other channels.
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Your customers have been put on hold for years. And they sent you an email because they needed something done right away. Email doesn’t have to be a channel that promises and delays.
How email went from answering to resolving.
It doesn’t just answer - it takes action across your systems
WHAT EMAIL CAN NOW DO
A return request. Resolved the same day.
A customer emails about a return. Here's what happens next - on both sides of the inbox.
without Zowie
2–3 days
with Zowie
Same day
human time:
0 min
The 37-minute gap between replies was the customer, not the agent.
How it gets things done
It looks up what you defined
Zowie AI agent retrieves the answer instantly from exactly the content your team has approved, with full source attribution.
It gets things done in systems you connected
A return request or a billing dispute land in your queue not because they're complicated conversations, but because someone has to do something in a system.
It follows up in your brand tone
Some emails need more information before they can be resolved. The agent already knows who the customer is, their segment, their history.
Monitor and own the process
since day one. No black boxes.
Execution logs in place of conversation logs. Easily find where you want to improve - now your team has the space to do it.
engineering
How AI Agent talks to
your systems
No rearchitecting, control of the infrastructure layer and high observability stack. Every external system call recorded with request, response, and latency.
Web widget Shipped as a JavaScript file, no framework dependencies. Lifecycle management, session handling, and real-time messaging included.
Mobile SDK Native integration for iOS and Android apps. Same payload structure, same capabilities as web: text, voice, dictation.
Customer context Pass authenticated user properties, business unit identifiers, or any custom parameter your processes need.
Outcome callbacks Indicate how a conversation ended: successfully resolved or not. Use these to trigger downstream logic in your app.
Helpdesk handoff When escalation is triggered, the full conversation transfers to your connected helpdesk.
customer success
How AI Agent talks with
your customers
Most QA processes cover 3-5% of interactions. Zowie AI Supervisor evaluates every email the AI agent handles, the moment it ends. You evaluate its statements and its actions.
Appearance and branding Colors, logo, avatar, agent name, greeting copy.
Language and tone The tone and communication style reflecting the Persona you defined, in multiple languages, in every market.
CSAT collection Post-interaction feedback with results fed directly into Supervisor alongside your quality scores.
Proactive engagement Open the right conversation at the right moment, without you watching every session or filing a single ticket to make it happen.
Escalation behavior When the agent reaches the edge of what it can resolve, it hands off without the customer noticing the seam. Full conversation context travels with it.
Real conversations led by Zowie
“We tried other solutions, but they had limited automation potential. Many tools couldn’t sync with our diverse markets or brands, meaning they couldn’t provide the omnichannel service we wanted. After testing Zowie, we knew we’d found the one. It’s rare to have a partner like Zowie that just gets it done.”
Aleksandra Smyk
Automation Expert
See how Zowie could handle your email thread.
Bring an email type your team handles manually every day.
Try Zowie AI Agent out and drive the change.