Introducing Zowie Knowledge, a new interface powering your AI Agent’s precision

Today we’re launching Zowie Knowledge, a powerful new product designed to enhance your AI Agent's ability to deliver accurate, consistent, and personalized customer experiences across all channels. Serving as your information hub, Knowledge lets you manage your information with ease, and your AI Agent to find it more quickly.

Your AI Agent is only as good as the information it can access. Zowie Knowledge provides a structured foundation that enables your AI Agent to:

• Deliver precise answers based on your company's specific policies and information
• Adapt dynamically to different customer’s profiles and needs
• Support multiple languages with advanced embedding technology

The new Knowledge is powered by our proprietary RAG (Retrieval Augmented Generation) technology, which searches your entire knowledge base semantically—understanding the meaning behind questions. Our AI combines information from multiple policies to create comprehensive, contextual responses using your approved content, delivering accurate information to customers every time.

Manage your information more easily

In Zowie Knowledge all your information will become Policies, helping you reduce management time and improve team efficiency. Our intuitive interface lets you:

• Create focused, topic-based policies that address customer questions directly
• Filter and organize content with just a few clicks
• Track all changes with comprehensive history logging
• Archive outdated policies instead of deleting them for future reference
• Save time with bulk actions that let you import, edit, enable, or disable policies
• Find what you need by title, content, ID and more through powerful search

Hassle-free information import

Leverage your current content without duplication of effort. Our simple process lets you:

• Connect to Zendesk, Kustomer, or Salesforce with a few clicks
• Integrate with custom knowledge sources via our API
• Extract website content with no coding required
• Preview imported content before activation
• Maintain automatic synchronization while keeping edit flexibility
• Control external sources with a single click

Powering multi-lingual answers

Save time and resources by eliminating translation work. Our practical solution lets you:

• Maintain your knowledge in just one language
• Let your AI Agent automatically respond in one of 53 of our supported customer languages 
• Deliver consistent support globally without managing separate knowledge bases

Intelligent Knowledge Segmentation

Deliver personalized support tailored to specific customer groups. Our segmentation capabilities let you:

• Assign policies to specific segments and regions for targeted knowledge delivery
• Ensure customers receive only the most relevant information for their situation
• Maintain separate knowledge bases for different product lines, brands, or markets
• Control which policies are active for each customer segment

The future of Knowledge starts today

Zowie Knowledge powers your AI Agent across every channel—email, chat, voice, and more—delivering consistent, accurate responses no matter how your customers reach out. With our new information hub, you can ensure seamless experiences and consistent information delivery throughout the entire customer journey.

Zowie Knowledge represents a significant advancement in AI-powered customer support. By providing your AI Agent with structured, relevant information, you ensure that every customer interaction is accurate, helpful, and aligned with your brand voice.

The rollout begins today! 

We're excited to announce that Zowie Knowledge is being rolled out starting immediately, with full deployment to all existing and new customers completed by the end of April. Contact your Zowie representative to activate Zowie Knowledge and transform your customer experiences.