Can AI in CX Be Human?

Live AMA with Happy Mammoth’s CS Manager, hosted by Zowie’s CEO

Customer experience is changing fast.

AI isn’t just answering tickets - it’s driving outcomes, scaling support, and reshaping teams. But what does it actually take to make it work without losing the human touch?

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Join Julia Ralaimihoatra, Customer Satisfaction Manager at Happy Mammoth, and Maja Schaefer, CEO of Zowie, for a live AMA where Julia will answer your questions.

WEBINAR

Can AI in CX Be Human?

You’ll learn:

Czego się dowiesz?

How Happy Mammoth increased the team’s productivity by 42%

What really shifts when AI starts resolving the majority of interactions

The emotional side of automation - team fears, pushback, and how to lead through it

The KPIs that actually matter in an AI-first support model

Where to draw the line between human agents and AI agents

Why quality doesn’t have to suffer when you scale

Why this matters:

Most teams are stuck in chatbot mode.

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Happy Mammoth went further. They used AI to build a smarter, more scalable support model - one that improved customer satisfaction and team productivity. This is your chance to learn how.

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Real talk. No buzzwords. Just firsthand insight from a leader who made AI work.

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Live AMA | May 21 | 6pm CET, 12pm EST, 9am PST