Can AI in CX Be Human?

Live AMA with Happy Mammoth’s CS Manager, hosted by Zowie’s CEO

Customer experience is changing fast.

AI isn’t just answering tickets - it’s driving outcomes, scaling support, and reshaping teams. But what does it actually take to make it work without losing the human touch?

‍

Join Julia Ralaimihoatra, Customer Satisfaction Manager at Happy Mammoth, and Maja Schaefer, CEO of Zowie, for a live AMA where Julia will answer your questions.

You'll learn:

• How Happy Mammoth increased the team’s productivity by 42%
• What really shifts when AI starts resolving the majority of interactions
• The emotional side of automation - team fears, pushback, and how to lead through it
• The KPIs that actually matter in an AI-first support model
• Where to draw the line between human agents and AI agents
• Why quality doesn’t have to suffer when you scale

Why this matters:

Most teams are stuck in chatbot mode.

‍

Happy Mammoth went further. They used AI to build a smarter, more scalable support model - one that improved customer satisfaction and team productivity. This is your chance to learn how.

‍

Real talk. No buzzwords. Just firsthand insight from a leader who made AI work.

‍

Live AMA | May 21 | 6pm CET, 12pm EST, 9am PST