Stop chasing CSAT. Start earning love.

The playbook for loyalty at scale with Christina Garnett.

In this live session, Christina Garnett - a customer intelligence strategist who has advised global brands on community, advocacy, and emotionally intelligent CX - unpacks how leading brands earn love - not through faster ticketing, but through deeper listening, emotionally intelligent CX and trust-building at scale.

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Hosted by Zowie CEO Maja Schaefer, this session will explore how to design customer experiences that feel personal, intentional, and unforgettable - no matter your volume.

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This isn’t about closing tickets faster. It’s about transforming service into loyalty.

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You'll learn:

• How emotionally intelligent CX can reduce churn and boost loyalty
• Why most companies measure the wrong signals
• Why brand, community, and support can no longer operate in silos
• How to design CX that customers remember

Who should attend:

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Customer Experience leaders ready to turn support into a strategic advantage

Customer Service & Support Directors looking to drive loyalty through empathy and connection

Brand, Community, and Marketing leaders focused on humanizing customer relationships

CEOs and COOs at companies where CX impacts retention and brand equity

Ecommerce and Digital Business leaders shaping how customers engage and remember their brand

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