The playbook for loyalty at scale with Christina Garnett.
In this live session, Christina Garnett - a customer intelligence strategist who has advised global brands on community, advocacy, and emotionally intelligent CX - unpacks how leading brands earn love - not through faster ticketing, but through deeper listening, emotionally intelligent CX and trust-building at scale.
Hosted by Zowie CEO Maja Schaefer, this session will explore how to design customer experiences that feel personal, intentional, and unforgettable - no matter your volume.
This isn’t about closing tickets faster. It’s about transforming service into loyalty.
WEBINAR
Stop chasing CSAT. Start earning love.
You’ll learn:
Czego się dowiesz?
How emotionally intelligent CX can reduce churn and boost loyalty
Why most companies measure the wrong signals
Why brand, community, and support can no longer operate in silos
How to design CX that customers remember
Who should attend:
Customer Experience leaders ready to turn support into a strategic advantage
Customer Service & Support Directors looking to drive loyalty through empathy and connection
Brand, Community, and Marketing leaders focused on humanizing customer relationships
CEOs and COOs at companies where CX impacts retention and brand equity
Ecommerce and Digital Business leaders shaping how customers engage and remember their brand
Meet your hosts:
Poznaj prelegentów
Maja Schaefer
Co-Founder & CEO
Zowie
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Christina Garnett
CCO, CX Advocate, Author
Neuemotion
Meet your hosts:
Poznaj prelegentów
Maja Schaefer
Co-Founder & CEO
,
Zowie
Christina Garnett
CCO, CX Advocate, Author
,
Neuemotion
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