The exclusive insights from Gregorio Uglioni's interviews with hundreds of industry-leading CX executives.
From driving boardroom influence to scaling experiences customers actually love - some CX leaders are quietly rewriting the playbook while others struggle with the same old challenges.
Gregorio Uglioni (CX Advisor & Speaker, Host of CX Goalkeeper Podcast) has interviewed hundreds of the best CX leaders in the business. In this live session, he'll pull back the curtain on what top performers are doing differently - and give you the exact strategies you can steal to transform your own operation.
Hosted by Zowie CEO Maja Schaefer, this isn't another generic best practices session. It's the insider intelligence that separates leaders who get stuck managing tickets from those who drive real business impact.
WEBINAR
What top CX leaders are doing that you’re not
You’ll learn:
Czego się dowiesz?
What top-performing CX leaders focus on (that others miss)
How they think about AI, tech, and cross-functional influence
Where average teams waste time, money, and political capital
Common traits in companies with world-class NPS and CSAT
Who should attend:
Customer Experience leaders ready to move beyond firefighting into strategic impact
Customer Service & Support Directors looking to elevate their role and influence
Operations leaders scaling customer interactions without losing quality
CEOs and COOs who know CX is critical but aren't seeing the results they need
Technology leaders evaluating how AI can actually transform (not just automate) customer experience
Meet your hosts:
Poznaj prelegentów
Gregorio Uglioni
CX Advisor, Speaker, Host of CX Goalkeeper Podcast
Customer Experience Professionals Association
Maja Schaefer
Co-Founder & CEO
Zowie
Meet your hosts:
Poznaj prelegentów
Gregorio Uglioni
CX Advisor, Speaker, Host of CX Goalkeeper Podcast
,
Customer Experience Professionals Association
Maja Schaefer
Co-Founder & CEO
,
Zowie
