Winning Customer Service tactics for BFCM

Unlock Winning Customer Service tactics for Black Friday & Cyber Monday

As the holiday rush approaches, brands face a surge in customer inquiries and heightened expectations. In this webinar, our Customer Success Managers—experts in guiding businesses through peak shopping periods—will share their best strategies to navigate Black Friday and Cyber Monday. From managing high volumes to leveraging AI for real-time support, you’ll learn how to build a proactive game plan that keeps customers satisfied and your support team empowered.

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Discover how to optimize your workflows, prepare your team for unexpected spikes, and personalize experiences at scale. We’ll dive into key metrics to track, AI tactics that maximize efficiency, and proven integrations that streamline operations. Whether it’s preparing your systems based on last year’s data or implementing scalable solutions, you’ll leave with actionable insights to make this year’s holiday season your most successful yet.

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