Live AMA with Monos’ Director of CX, hosted by Zowie’s CEO
Customer experience is being rewritten.
AI isn’t just answering questions—it’s resolving issues, handling workflows, and transforming how teams operate. But what does it actually take to make it work?
Join Mike Wu, Senior Director of Ecommerce and CX at Monos, and Maja Schaefer, CEO of Zowie, for a candid conversation on scaling support, navigating change, and leading teams into the AI-powered future.
You'll learn:
- The moment Monos realized their CX model couldn’t scale (and how they pivoted fast)
- What actually changes when AI resolves 70% of your tickets
- The hard truths about buy-in, team fears, and the human side of automation
- The KPIs that matter now (and the ones that don’t)
- How to lead a team when most of their job is being automated
- What tomorrow’s CX leaders need to know today
Why this matters:
AI is changing customer experience forever—but most companies still treat it like a chatbot. Monos did it differently. They made AI core to their CX strategy. The result? Faster service. Happier customers. A team that’s empowered, not replaced.
Real talk. No filters. All signal.
Live AMA | 23rd of April, 5 PM EST | 2 PM PST
Save your spot now.
