ebook
Report

The state of AI in customer service

What works, what doesn’t, and what’s next

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How AI Is Changing Customer Service – Get the Data-Driven Report

Learn what’s working, what’s not, and how to stay ahead of the competition.

Imagine cutting your response time to seconds, resolving nearly 80% of inquiries automatically, and still keeping customer satisfaction at an industry-leading 98%. That’s not a future possibility—it’s what companies are achieving with AI right now. But for every success story, there are businesses struggling to implement AI effectively, frustrating customers and missing opportunities.
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This report dives into real-world results to show what’s working, what customers expect, and where your business might be falling behind. From industry benchmarks to actionable strategies, you’ll uncover:

  • Hard numbers on how AI improves resolution times and reduces costs
  • Industry-by-industry adoption rates and opportunities for growth
  • The top frustrations customers face with virtual agents—and how to solve them
  • Why the right balance of AI and human support drives both loyalty and revenue
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Download now to see where your business stands and how to make AI work for you.

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Julia Ralaimihoatra
Customer Satisfaction Manager
AUTOMATES
60%+
“We had to hire four new agents every two months just to stay afloat. We weren’t scaling. We were surviving.”
Mike Wu
Senior Director, Ecommerce and CX
AUTOMATES
70%+
“We didn’t just cut costs — we freed up our team to take on higher-value work across the business. That’s the real value of smart automation — it unlocks your people’s potential.”
Konrad Howard
Co-founder & Chief Innovation Officer
AUTOMATES
60%+
“Just don’t wait.The time for the AI is now.”