The state of AI in customer service

How AI Is Changing Customer Service – Get the Data-Driven Report

Learn what’s working, what’s not, and how to stay ahead of the competition.

Imagine cutting your response time to seconds, resolving nearly 80% of inquiries automatically, and still keeping customer satisfaction at an industry-leading 98%. That’s not a future possibility—it’s what companies are achieving with AI right now. But for every success story, there are businesses struggling to implement AI effectively, frustrating customers and missing opportunities.
‍

This report dives into real-world results to show what’s working, what customers expect, and where your business might be falling behind. From industry benchmarks to actionable strategies, you’ll uncover:

• Hard numbers on how AI improves resolution times and reduces costs
• Industry-by-industry adoption rates and opportunities for growth
• The top frustrations customers face with virtual agents—and how to solve them
• Why the right balance of AI and human support drives both loyalty and revenue
  ‍

Download now to see where your business stands and how to make AI work for you.

‍