AI is transforming customer service, but what does this mean for leaders? If you missed our live discussion, you can now watch The Role of a Customer Service Leader in the AI Era.
Hosted in collaboration with Support Driven, this insightful webinar brings together industry experts from Lime, Snipes and Zowie to explore how AI is reshaping customer service leadership—from optimizing workflows to empowering agents with smarter tools.
This session is packed with real-world insights and actionable strategies to help you future-proof your team, enhance efficiency, and deliver exceptional customer experiences in the AI-driven era.
WEBINAR
The Role of a Customer Service Leader in the AI Era
You’ll learn:
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How to position AI as a partner to your team, not a replacement.
Best practices for introducing AI to agents and securing buy-in.
The evolving role of customer service leaders in managing AI adoption.
Key strategies for balancing automation with a human touch.
Meet the speakers
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Maciek Ciołek
COO
Zowie
Emanuela Ferrari
Head of CX and knowledge management
Lime
Michael Fulvio
Director of Customer Experience
SNIPES
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