ECOMMERCE LAB
#001

Crafting unforgettable Customer Experiences with AI and human agents

In this episode, we explore how to blend AI and human touch to create exceptional customer journeys. Our guest, Wendi Mills, shares her insights on leveraging AI to enhance customer interactions while maintaining a personal touch.

Wendi Mills

Director of Customer Service

Missouri Star Quilt Company

Wendi Mills, Director of Customer Service at Missouri Star Quilt Company, excels in creating genuine customer connections and enhancing service through innovative use of AI agents. Her exceptional ability to blend creativity with technology not only sets a new standard in customer service but also drives impressive growth.

Ecommerce Lab, hosted by Zowie, delves into the transformative role of AI in customer experience. Each episode explores cutting-edge strategies and real-world applications of AI, featuring expert insights and practical tips for enhancing every aspect of the customer journey. Tune in to discover how AI can revolutionize your ecommerce experience, drive exceptional customer satisfaction, and increase revenue.