The CX Lab
#002

Service as strategy - turning conversations into competitive edge

In this episode, we dive into how customer service can be a powerful strategic tool. Our guest, Jacen Cabading, Senior Care Specialist at Monos, reveals his approach to transforming everyday customer conversations into a competitive advantage. Learn how Jacen leverages personalized service and AI to turn interactions into free marketing and drive brand growth.

ABOUT THE GUESTS
ABOUT THE CX LAB
Jacen Cabading

Senior Care Specialist

Monos

Jacen Cabading, Senior Care Specialist at Monos, is a master at turning customer conversations into powerful marketing opportunities. By seamlessly integrating personalized service with a strategic use of AI, Jacen helps elevate the customer experience, transforming every interaction into a moment that strengthens brand loyalty and generates organic growth. His innovative approach to customer care not only builds lasting relationships but also positions Monos as a leader in customer-driven marketing.

The CX Lab, hosted by Zowie, delves into the transformative role of AI in customer experience. Each episode explores cutting-edge strategies and real-world applications of AI, featuring expert insights and practical tips for enhancing every aspect of the customer journey. Tune in to discover how AI can revolutionize your customer experience and increase revenue.

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