Do More With Less: Using Data to Effectively Staff and Scale CS

Successful companies are built on customer relationships.
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Business growth shouldn't come at the expense of the customer experience, and it doesn't have to.

In this webinar, Wendi Mills, Senior Customer Service Manager at Missouri Star Quilt Company, shares how she’s been able to sustainably scale her team to keep up with business growth. Discover: 

How to use data to determine if you have the correct number of agents
The one overused agent KPI you should rethink
Ways to effectively track and analyze the customer experience

Learn how to strengthen customer loyalty and maintain quality interactions as your business grows.

Meet the Speakers

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Chris Kuehn
Head of Marketing
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Wendi Mills
Snr Customer Service Manager at MSQC

About Zowie

Zowie delivers AI-powered automation to customer service processes, cutting wait times, increasing customer satisfaction and boosting efficiency. It’s a self-learning support tool that gets even better with time as it absorbs more data and refines responses to common customer inquiries. With a quick time to value, easy implementation and seamless integration, Zowie will transform the way your customer service works.

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