Generative AI is at the frontier of transforming customer service, unlocking capabilities many businesses have yet to tap into. However, in an era where customers demand 24/7 availability, global accessibility, and highly personalized interactions, there remains a glaring mismatch.
Brands aren't fully leveraging this groundbreaking tech, leading to a disconnect between customer expectations and the current state of customer service.
You'll learn:
- When to use GenAI — and when not to
- What are the limitations and challenges of GenAI
- How using certain models can risk the quality of your CX
- How to exercise greater control while keeping high level of personalization
