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Zowie's Guide to Live Chat for Ecommerce

Want to see how live chat helps teams deliver transformative customer service? Find out in our ebook.

December 1, 202210 min read
Zowie's Guide to Live Chat for Ecommerce

Customer expectations are constantly rising, placing an ever-increasing strain on customer support teams to keep up. Live chat provides the only scalable solution that can keep up with customer demands for personalized, instant support.

See what’s possible with live chat and how it can help transform your customer support.

As part of this guide we’ll cover:

Real examples of how live is already transforming support for online businesses
Key considerations and capabilities to look for when selecting a live chat provider
A step-by-step guide on how to set up and maintain a live chat solution
How to leverage live chat to drive online sales

Automates

60%+

We had to hire four new agents every two months just to stay afloat. We weren’t scaling. We were surviving.
Julia Ralaimihoatra

Julia Ralaimihoatra

Customer Satisfaction Manager

Automates

70%+

We didn’t just cut costs - we freed up our team to take on higher-value work across the business. That’s the real value of smart automation - it unlocks your people’s potential.
Mike Wu

Mike Wu

Senior Director, Ecommerce and CX

Automates

60%+

Just don’t wait. The time for the AI is now.
Konrad Howard

Konrad Howard

Co-founder & Chief Innovation Officer