Building a Proactive Customer Service Organization

Is your customer support technology working for you? Or is it the other way around?

In this webinar, Coley Horner, Customer Engagement Manager at Stix Golf, shares how she’s using AI to improve the customer experience and harness the power of proactive customer support. As part of this conversation, she shares:

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The #1 way she measures ROI for customer support initiatives

The trick to getting executive buy-in for a proactive support strategy

How they’re using proactive support to strengthen brand loyalty

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As an ecommerce leader, Stix Golf is used to challenging the status quo. See what’s worked for them and how to incorporate it into your customer support strategy.