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eBook

An Introduction to AI in Customer Service

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APRIL 28, 202310 min read

A new frontier for customer support

AI is rapidly changing the landscape of customer service. Nowadays, online shoppers expect fast and accurate responses to their questions; and only AI can deliver a scalable, 24/7 solution.

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In this ebook, An Introduction to AI in Customer Service, we'll offer a crash course on this revolutionary technology, along with the tools and know-how to implement a successful AI solution.

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What this ebook covers:

Essential AI terms and phrases to know in customer service
What ChatGPT (and other generative AI tools) mean for the future of customer service
Where AI should (and shouldn't) fit Into the customer experience today
How to evaluate AI customer service software
Best practices on how to effectively add AI to your CS team

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AI can be a game-changer for customer service: allowing businesses to enhance the customer experience, improve agent efficiency, and unlock customer support's revenue-generating potential.

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Discover what's possible with AI, and gain the confidence to evaluate, select, and successfully implement AI into your CS team.

  • Automates

    60%+

    “We had to hire four new agents every two months just to stay afloat. We weren’t scaling. We were surviving.”
    Julia Ralaimihoatra

    Julia Ralaimihoatra

    Customer Satisfaction Manager

  • Automates

    70%+

    “We didn’t just cut costs - we freed up our team to take on higher-value work across the business. That’s the real value of smart automation - it unlocks your people’s potential.”
    Mike Wu

    Mike Wu

    Senior Director, Ecommerce and CX

  • Automates

    60%+

    “Just don’t wait. The time for the AI is now.”
    Konrad Howard

    Konrad Howard

    Co-founder & Chief Innovation Officer