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How InPost Cut Phone Calls by 25% Overnight

The simplest way to slash costs and improve agent efficiency

July 20, 2023

Need a better way to scale your customer support team?

Brands have long viewed phone support as a cornerstone of customer service. But maintaining call centers that keep pace with growth can be costly and impractical. That’s why innovative companies are turning to AI-powered chat as an efficient, cost-effective alternative for delivering personalized, 24/7 support.

And you can too.

Listen to how InPost Italia leveraged chat-first support to transform their operations and provide more effective service their customers love.

Anna Janik and Dariusz Wójcik sit down with Zowie CEO and Co-Founder Maja Schaefer to share:

  • What to know when integrating a chat-first solution
  • Tips for scaling your customer support operations
  • How chat enables a more personalized support experience

Efficient customer service is within reach.

Meet your hosts

  • Anna Janik
    Anna Janik
  • Dariusz Wójcik
    Dariusz Wójcik
  • Maja Schaefer
    Maja Schaefer

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